Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Average customer rating
4.1
(351 Reviews)
Rating breakdown 351 reviews
5 Stars
230
4 Stars
39
3 Stars
21
2 Stars
13
1 Star
48
79%of customers recommend this product.
(
261 out of
331)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Posted by: Naqvib
Gender:Male
Verified Purchase:Yes
I bought it almost 5-6 months ago. It has excellent sound and good features
Response from sony.comBy Sony North America Customer Support, July 1, 2023
Hello Naqvib, We are glad that you like the sound quality and features of your Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! Vincent
Written by a customer while visiting sony.com
Posted by: Happy in So Cal
Gender:Male
Verified Purchase:Yes
Bought it a few months back and works as advertised. No issues, comfortable to wear and sounds great!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, July 1, 2023
Hi Happy in So Cal,
Amazing! We're glad that you are enjoying the sound quality and comfort of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
Amazing! We're glad that you are enjoying the sound quality and comfort of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
Written by a customer while visiting sony.com
Posted by: Double A
Gender:Male
Verified Purchase:Yes
I’ve had them for a few months and they are the best sounding……as close to professional ear monitors as I’ve ever heard.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, July 1, 2023
Hi Double A, Excellent choice! We're thrilled to hear that you are enjoying the sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Written by a customer while visiting sony.com
Posted by: Rud34sf
Gender:Male
Verified Purchase:Yes
The WH1000XM5B headphones have high quality sound, excellent noise cancelling capability, and long battery life. The ability to switch between wired and Bluetooth use is great for gaming with a PS5 and PSVR2 headset. Overall a very versatile headphone that performs well in a variety of uses.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, July 1, 2023
Hi Rud34sf, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Written by a customer while visiting sony.com
Posted by: Pixeldeerest
Gender:Female
Verified Purchase:Yes
I purchased these headphones a couple of months ago on my way home from vacation. I was so excited to have a pair of high quality headphones to listen to my favorite music for long periods of time during reading or drawing. However, I can't wear this headphones for more than 30 minutes with it causes intense pain on the top of my head from the VERY narrow headband. I've tried moving it or even adding padding, and it doesn't help.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, June 29, 2023
Hi Pixeldeerest, Thank you for the feedback on your experience with your WH1000XM5. We apologize for any discomfort you've experienced while wearing these headphones. Our goal is to provide exceptional comfort during extended listening sessions, and we understand the importance of a comfortable fit.
We recommend adjusting the slider (left and right) to find the most suitable fit for you and to use it for longer periods. The step-less slider, seamless swivel and hanger, and silent joints, make it a pleasure to wear. Hope this helps!
Should you need further assistance or have any additional concerns, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help. Or email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
We recommend adjusting the slider (left and right) to find the most suitable fit for you and to use it for longer periods. The step-less slider, seamless swivel and hanger, and silent joints, make it a pleasure to wear. Hope this helps!
Should you need further assistance or have any additional concerns, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help. Or email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Written by a customer while visiting sony.com
Posted by: rhonalds
Gender:Male
Verified Purchase:Yes
I got these Excellent upgrade from my old 1000's. Better sound, better noise cancelling. Better Ambient sound. These were so good, I got the WF1000XM4 earbuds for Father's Day!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, June 29, 2023
Hi rhonalds, We're glad that you like the sound and noise cancelling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Written by a customer while visiting sony.com
Customer Rating
3
Great sound quality, painful for head
on June 9, 2023
Posted by: sammyfly
Gender:Female
I really appreciate the sound quality on these! Unfortunately, the headband starts hurting the top of my head after just one 30-minute meeting. I'm hoping the wider band on the XM4s will be less painful. Also, the ear covers hang too low on my head so they're more on my jaw and neck than my ears.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, June 12, 2023
Hi Sammyfly, Thank you for your honest review. While we are glad to hear that you are happy with the sound quality of the WH-1000XM5, we are sorry to hear that you are experiencing discomfort on extended usage of the headphones.
If the headset is worn without adjusting the slider, the headset may not be positioned properly on your head, resulting in discomfort or a weak noise canceling effect. The wearing detection function of the headset may also not work properly and cause music playback to stop automatically or activate the automatic power off function (the battery saving function) to automatically turn off the headset. For a more comfort fit, please check our help guide link: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
If the headset is worn without adjusting the slider, the headset may not be positioned properly on your head, resulting in discomfort or a weak noise canceling effect. The wearing detection function of the headset may also not work properly and cause music playback to stop automatically or activate the automatic power off function (the battery saving function) to automatically turn off the headset. For a more comfort fit, please check our help guide link: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Written by a customer while visiting sony.com
Posted by: Cookie FruitCake
Gender:Male
Verified Purchase:Yes
The Best Noise Cancellation Headphones IOnThe Market
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, June 10, 2023
Hi Cookie FruitCake, We're glad that you are satisfied with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Written by a customer while visiting sony.com