Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Average customer rating
4.1
(351 Reviews)
Rating breakdown 351 reviews
5 Stars
230
4 Stars
39
3 Stars
21
2 Stars
13
1 Star
48
79%of customers recommend this product.
(
261 out of
331)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Posted by: GUANG
Gender:Male
Verified Purchase:Yes
I tired to pair with two devices, Macbook and iPone. Noise cancellation is not as good as Bose QC ultra, Sound quality is not as good as B&O H9. Cannot wear it more than 1 hour. volume level will change itself, even with pre-set via APP. touch feature is not good, up and down direction has to be specific. and the app is funny and complicated to use. Feature is not as good as described. NOT recommend to buy.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, March 30, 2024
Hi GUANG, we're sorry to hear that you have issues with your Sony unit. If the effect of noise canceling is not sufficient, make sure the noise canceling function is turned on. Because the noise canceling performance is automatically optimized by the Auto NC Optimizer function according to changes in the wearing condition and usage environment, you may notice fluctuations in the noise canceling effect. Please follow this link for more details:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html?search=noise%20canceling
For low sound quality and comfortably wearing the headphones, you can find these links helpful:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534519.html?search=sound%20quality
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html?search=comfortably
For the volume changing by itself and for any other issues, please initialize the headphones by following this link:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html?search=noise%20canceling
For low sound quality and comfortably wearing the headphones, you can find these links helpful:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534519.html?search=sound%20quality
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html?search=comfortably
For the volume changing by itself and for any other issues, please initialize the headphones by following this link:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Written by a customer while visiting sony.com
Posted by: Bigbaby987
Verified Purchase:Yes
Nice round sound. Great seller I purchased them from.
I would recommend this to a friend!
Response from sony.comBy David, Sony North America Customer Support, March 26, 2024
Hi Bigbaby987,
Thank you for the 5-star rating and we're glad to hear that you like the sound quality of the headphones. Thank you for choosing Sony!
-David
Thank you for the 5-star rating and we're glad to hear that you like the sound quality of the headphones. Thank you for choosing Sony!
-David
Written by a customer while visiting sony.com
Posted by: Soulja4Christ
Gender:Male
Verified Purchase:Yes
The only downside is the app functionality, it regularly needs to be reset as if just installed.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, March 26, 2024
Hi Soulja4Christ, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5! Thank you for choosing Sony! -Carl
Written by a customer while visiting sony.com
Posted by: Gabie101
Gender:Male
Verified Purchase:Yes
Everything is good, But one thing. And that every time that I close the door on any car, It bugs up and makes a high pitch noise for a solid second. Other than that, It nice and good condition from packaging
I would recommend this to a friend!
Response from sony.comBy David, Sony North America Customer Support, March 12, 2024
Hi Gabie101,
Thank you for the purchase! We're glad to hear that you like your new Sony headphones. Update the software of your headphones via Sony headphone connect app. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/software/00269130
Thank you for choosing Sony and enjoy your headphones!
-David
Thank you for the purchase! We're glad to hear that you like your new Sony headphones. Update the software of your headphones via Sony headphone connect app. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/software/00269130
Thank you for choosing Sony and enjoy your headphones!
-David
Written by a customer while visiting sony.com
Customer Rating
5
Great Bluetooth headphones with wired capabilities
on February 28, 2024
Posted by: DayG
Gender:Male
Verified Purchase:Yes
These headphones are very comfortable, have really great sound, and the noise-cancelling is awesome once it starts. It takes a couple of seconds for the headphones to analyze the ambient noise, but once it starts its noise cancellation it does a really good job. The app is pretty intuitive, although I’m unsure how much the ear analysis does. I’ve yet to experience the directional sound. I upgraded my nugs.net just to try this feature, but either they have not yet encoded the music to make use of the technology, or the technology simply doesn’t work. But in all honesty these are stilll great headphones.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, February 29, 2024
Hi DayG,
Awesome! It's nice to know that you are pleased and satisfied with the audio quality of our WH1000XM5 as well as the noise canceling capability of it. You can now enjoy and listen to your favorite music comfortably and focus on your activities without any distractions. Thank you for your purchase and for choosing Sony! - Marco
Awesome! It's nice to know that you are pleased and satisfied with the audio quality of our WH1000XM5 as well as the noise canceling capability of it. You can now enjoy and listen to your favorite music comfortably and focus on your activities without any distractions. Thank you for your purchase and for choosing Sony! - Marco
Written by a customer while visiting sony.com
Customer Rating
3
Amazing headphones but construction needs improvem
on February 18, 2024
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
I bought these and by far the most amazing headphones I've ever had but the construction is bad they broke after just 2 months of owning it
Response from sony.comBy Sony North America Customer Support, February 20, 2024
Hi there, While we glad to hear that you are happy with the WH1000XM5, we are sorry to hear that you are experiencing issues with the headphones.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Written by a customer while visiting sony.com
Customer Rating
5
Awesome Headphones!
on February 15, 2024
Posted by: KillerCorgi89
Gender:Male
OK, so I just got them, and only have about 2 hours of use so far, but the sound stage, and noise isolation on these are amazing. Great headphones, I am not an Audiophile by any means, but I am very pleased.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, February 19, 2024
Hi KillerCorgi89,
That's perfect! It's nice to know that you are pleased with the audio quality and amazed by the superb noise canceling capability of our WH1000XM5 even for just 2 hours of usage. Your feedback is highly appreciated and thank you for choosing Sony! - Marco
That's perfect! It's nice to know that you are pleased with the audio quality and amazed by the superb noise canceling capability of our WH1000XM5 even for just 2 hours of usage. Your feedback is highly appreciated and thank you for choosing Sony! - Marco
Written by a customer while visiting sony.com
Posted by: JWoodBass
Gender:Male
Verified Purchase:Yes
XM2, XM3, XM4 and now XM5. Still the Best sounding wireless NC headphones!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, February 3, 2024
Hi JWoodBass, That's great! We are glad to hear that Sony noise canceling headphones are the best for you. Your continued support means so much to us. Thank you for choosing Sony! Vincent
Written by a customer while visiting sony.com