Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Average customer rating
4.1
(351 Reviews)
Rating breakdown 351 reviews
5 Stars
230
4 Stars
39
3 Stars
21
2 Stars
13
1 Star
48
79%of customers recommend this product.
(
261 out of
331)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Customer Rating
3
Hurts ear cartilage
on July 10, 2024
Posted by: Gibbward
Sounds good, hurts too much to actually use in a day-to-day context
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, July 15, 2024
Hi Gibbward,
Thanks for commenting. While we're glad to hear about your satisfaction with the amazing sound quality of your WH-1000XM5, we're sorry if you're having comfort issue. The WH-1000XM5 is beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. You may try adjusting the headband slider so that they cover your ears and have more personalized comfort. You may also find the following article helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00015243
I understand that this may not fully resolve your issue. If there’s anything we can do to help, please email us at socialsupport@am.sony.com with the following so we can best assist you:
Name:
Sony.com Username:
Model Number:
Issue:
Telephone Number:
We value you, and thanks for choosing Sony!
Best regards,
Romeo
Thanks for commenting. While we're glad to hear about your satisfaction with the amazing sound quality of your WH-1000XM5, we're sorry if you're having comfort issue. The WH-1000XM5 is beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. You may try adjusting the headband slider so that they cover your ears and have more personalized comfort. You may also find the following article helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00015243
I understand that this may not fully resolve your issue. If there’s anything we can do to help, please email us at socialsupport@am.sony.com with the following so we can best assist you:
Name:
Sony.com Username:
Model Number:
Issue:
Telephone Number:
We value you, and thanks for choosing Sony!
Best regards,
Romeo
Written by a customer while visiting sony.com
Posted by: MilliMan
Gender:Male
Verified Purchase:Yes
I bought this headphones 3 weeks ago. I’m amazed by the way they function and sound
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, July 7, 2024
Hi MilliMan, awesome! We're glad you like your purchase! Enjoy your new headphones! Thanks for choosing Sony! ~Earl
Written by a customer while visiting sony.com
Customer Rating
1
HORRIBLE noise cancelling. Non-foldable
on June 28, 2024
Posted by: pthec
Gender:Female
BACKGROUND: I have had the XM3s since they came out and I LOVE THEM. I have worn these babies into the GROUND - they look like they did two tours in Iraq, came home to find their wife cheating, and now have to pay child support for three kids they can barely afford. The headpiece is broken, and the noise cancellation no longer works. It's time for a new pair. I thought it would be the XM5s.
THE GOOD:
MIC QUALITY is crisp and superb compared to previous Sony XM versions and Apple AirPod Max.
WEIGHT: Super lightweight and comfortable.
SOUND QUALITY: Music is more crisp, loud and clear esp when compared to earlier Sony versions.
ADJUSTABLE SOUND SETTINGS: You can adjust treble, bass, etc etc which is pretty cool.
MIC QUALITY is crisp and superb compared to previous Sony XM versions and Apple AirPod Max.
WEIGHT: Super lightweight and comfortable.
SOUND QUALITY: Music is more crisp, loud and clear esp when compared to earlier Sony versions.
ADJUSTABLE SOUND SETTINGS: You can adjust treble, bass, etc etc which is pretty cool.
THE BAD:
NOISE CANCELLATION: HORRRRRRRIBLE!!! With noise cancellation fully enabled and Ambient Noise turned down to 0/1 (out of 20), you can STILL literally hear your tv, street noise, side conversations of people walking by, sirens, horns, exhaust fans on trucks, toilets flushing, the wind, your own disturbing thoughts, literally everything. Compared to the XM3s and 4s, the noise cancellation on the 5s is SHOCKINGLY bad.
NOISE CANCELLATION: HORRRRRRRIBLE!!! With noise cancellation fully enabled and Ambient Noise turned down to 0/1 (out of 20), you can STILL literally hear your tv, street noise, side conversations of people walking by, sirens, horns, exhaust fans on trucks, toilets flushing, the wind, your own disturbing thoughts, literally everything. Compared to the XM3s and 4s, the noise cancellation on the 5s is SHOCKINGLY bad.
STUPID APPS: You have to use an app just to use these headphones, which is annoying. I just want to them on and have MAX noise cancellation each and every time. Not so with these. They "monitor your location" where you can "customize" the amount of ambient noise you want to let in when you stand still, walk, are in a car, and take public transit...but no matter WHAT you do to enable full noise cancellation, you will still hear a TON of ambient noise, in particular if you stand still.
PORTABILITY: They no longer fold. Whose bright (read: horrible) idea was it to get rid of the foldability feature that makes these portable?! Instead, since they cannot collapse, Sony gives you some slim carrying case which now means these headphones will solidly take up half your normal sized (gym, work, daily) bag. Horrible idea.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, July 1, 2024
Hi pthec,
While we're glad to know that you love your WH-1000XM3 and you're satisfied with the exceptional microphone quality, customizable sound, and very comfortable fit of your WH-1000XM5, we sincerely apologize if you're experiencing some issues. This is certainly not the news we'd like to hear from you. We truly appreciate your feedback about the design and companion app of the headphones. As for the noise canceling, the following articles may help resolve the problem:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
https://www.sony.com/electronics/support/articles/00229328?utm
We want to make sure you’re taken care of and help check on your headphones. May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.
Full Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for choosing Sony.
Sincerely,
Romeo
Sony Social Support
While we're glad to know that you love your WH-1000XM3 and you're satisfied with the exceptional microphone quality, customizable sound, and very comfortable fit of your WH-1000XM5, we sincerely apologize if you're experiencing some issues. This is certainly not the news we'd like to hear from you. We truly appreciate your feedback about the design and companion app of the headphones. As for the noise canceling, the following articles may help resolve the problem:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
https://www.sony.com/electronics/support/articles/00229328?utm
We want to make sure you’re taken care of and help check on your headphones. May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.
Full Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for choosing Sony.
Sincerely,
Romeo
Sony Social Support
Written by a customer while visiting sony.com
Posted by: Xm5fan
Gender:Male
Verified Purchase:Yes
Best I've ever had. I would definitely recommend to everyone
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, June 3, 2024
Hi Xm5fan, Awesome! We are so happy to hear that you are enjoying your new WH-1000XM5! Thank you for your recommendation and for choosing Sony! -Carl
Written by a customer while visiting sony.com
Posted by: Anonymous
Verified Purchase:Yes
NOT ONLY DID I HAVE TO SEND THIS PRODUCT IN FOR REPLACEMENT TWICE THE OVER HEAD BAND HAS STOPPED WORKING AND SONY REFUSES TO COVER THE REPAIR
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, June 1, 2024
Hi FUCKU, We apologize for the inconvenience that you experienced with the Sony WH1000XM5. Your satisfaction is our priority, and we’re committed to resolving this matter promptly. We encourage you to reach out to our Sony customer support team directly at https://us.esupport.sony.com/support/s/service?language=en_US so we can investigate this issue further and find a suitable resolution for you. Or email us at socialsupport@am.sony.com with the following details:
Case ID (if any):
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Case ID (if any):
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Written by a customer while visiting sony.com
Posted by: Neil4
Gender:Male
Verified Purchase:Yes
A great feature that a lot of people don't know about: the battery can be replaced without soldering. I broke my old Bose headphones trying to change the battery.
Sony, please make the drivers replaceable without soldering!
Response from sony.comBy Sony North America Customer Support, May 6, 2024
Hi Neil4, Great! We're happy to hear that you're enjoying the features of your new headphones. Thank you for choosing Sony. Erin
Written by a customer while visiting sony.com
Posted by: Happy PA Buyer
Gender:Male
Verified Purchase:Yes
These headphones work extremely well. We have various brands at home and these stack up well to them. Great product.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, April 2, 2024
Hi Happy PA Buyer, We're glad that you're enjoying your new headphones. Thank you for choosing Sony. Erin
Written by a customer while visiting sony.com
Customer Rating
5
Great headphones with the sound I was looking for
on April 1, 2024
Posted by: Alanpo
Gender:Male
Verified Purchase:Yes
Had the headphones for about a month I think and while I have not had a lot of time to learn to use them properly I have nonetheless found them to be just what I was looking for!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, April 2, 2024
Hi Alanpo,
Many thanks for the 5-star rating! We're glad to hear that your WH1000XM5 headphones suits your needs and expectations. We always strive to deliver the best quality with our products and aim to provide the best experience possible. Thanks for choosing Sony! - Kris
Many thanks for the 5-star rating! We're glad to hear that your WH1000XM5 headphones suits your needs and expectations. We always strive to deliver the best quality with our products and aim to provide the best experience possible. Thanks for choosing Sony! - Kris
Written by a customer while visiting sony.com