Customer reviews from jbl.com
JBL - Tune Buds 2 - TRUE Bluetooth Noise Cancelling Earbuds - 2026 - Turquoise
Average customer rating
3.7
(55 Reviews)
Rating breakdown 55 reviews
5 Stars
26
4 Stars
7
3 Stars
8
2 Stars
5
1 Star
9
91%of customers recommend this product.
(
21 out of
23)
Customer Reviews for JBL - Tune Buds 2 - TRUE Bluetooth Noise Cancelling Earbuds - 2026 - Turquoise
Customer Rating
1
Terrible Design
on October 8, 2025
Posted by: rashy
These are the worst designed ear buds I’ve ever purchased. They constantly fall out of my ears no matter what I do. Whoever designed and approved the weight distribution for these earbuds needs to have their engineering skills evaluated.
Response from jbl.comBy Customer Support, October 8, 2025
We appreciate your feedback. We’re always working to improve our products and services, and we'll make sure your feedback gets to the right team. Let us know if you have other questions in the future.
Written by a customer while visiting jbl.com
Customer Rating
5
Good buy
on October 3, 2025
Posted by: anonymous55996
from Montgomery TX
Good product, great noise cancellation and nice fit
Also enjoy the customization options on the app
Also enjoy the customization options on the app
Written by a customer while visiting jbl.com
Customer Rating
5
So comfortable!
on September 25, 2025
Posted by: dh385
I bought these for my daughter who has noise sensitivity and lives in NYC. They are very comfortable and the adaptive noise canceling works so well for her. Great purchase! I'm planning on getting a pair for myself.
Written by a customer while visiting jbl.com
Customer Rating
5
Un régal pour mes oreilles
on September 17, 2025
Posted by: Redo
J'utilise les JBL tune buds 2 est ils sont les meilleurs rapport qualité prix le rendu audio est exceptionnel les basses sont bien présentes pour écouter de la musique.un régal pour mes oreilles.
Written by a customer while visiting jbl.com
Customer Rating
2
Too heavy - falls out or hurts ears
on May 14, 2025
Posted by: OuchMN
from Minnesota
Bought these headphones in a pinch at an airport and quickly regretted my inability to return them. The sound quality is good but the physical earbuds are so big and heavy they don’t stay in my ears. I tried every earbud size in the package and was constantly frustrated. I couldn’t even give them away to friends or family because they also found them too heavy. Additionally the tap touch is nice until you’re someone with long hair that accidentally pauses the song or changes the listening quality every time you tuck your hair behind your ear - a little too touchy.
Response from jbl.comBy Customer Support, May 14, 2025
We’re here to help you with your JBL Tune Buds 2. To achieve the best seal and secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. With regards to the touch control, you can use the JBL Headphone App to disable this option. For further assistance, you may reach out to our customer support.
Written by a customer while visiting jbl.com
Customer Rating
2
Disconnects randomly a lot Wouldn’t Recommend
on May 8, 2025
Posted by: Honest Abe
from Ocala Fl
The sound quality is amazing when they work the way they’re supposed to
Response from jbl.comBy Customer Support, May 9, 2025
Thanks for your feedback. Bluetooth will perform well for up to 30 feet. However, walls, obstacles, and other wireless devices can impede that 30-foot range. If it works well at 10 feet or less, it is likely that there is something interfering with your wireless Bluetooth signal, causing these dropouts. Another possibility is that sometimes a Bluetooth connection can become corrupt. Here are some troubleshooting steps that might help isolate he issue. First, forget/unpair the headphones on your device, then perform manual pairing. Next, try to connect the headphones to a different device to see if it fixes the problem. Lastly, reset may fix the issue, much in the way rebooting a computer or phone fixes many problems. It will wipe all previous settings and pairings, so it will be necessary to pair your unit with your devices again. To do this, take out both earbuds from the case. Tap twice on both earbuds and on the third tap hold for 5 seconds before putting it back in the case. If you need more help, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
3
A bit surprised
on April 22, 2025
Posted by: StickyMcGlicky
from Farmingville, NY
I bought these a couple of weeks ago after first buying the partybox 320 and the Xtreme 4. Those were both fantastic sounding so I wanted to try the Tune Buds 2. Although the sound is great, it doesn't go nearly as loud as my Samsung Ear Buds which is leaving me a bit frustrated.
Response from jbl.comBy Customer Support, April 24, 2025
Thank you for bringing this to our attention. To achieve the best seal and secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. You may also try using the different sizes of ear tips for our JBL Tune Buds 2. Regarding the volume issue with your earbuds, please connect them to your other devices to see if the same issue occurs. If it does, please follow these reset steps: take both earbuds out. Make sure that they are not connected to any Bluetooth. Press either the left or right earbud three (3) times then hold it on the third tap for 5 seconds. Once done, put back both earbuds inside the charging case for 10 seconds while the lid is closed, and connect them again to your device. Please contact us directly for further assistance.
Written by a customer while visiting jbl.com
Customer Rating
5
Amazingly light and powerful ear buds.
on April 15, 2025
Posted by: JBlongz
from New York, NY
[This review was collected as part of a promotion.] I'm surprised at how much features JBL was able to fit into these buds. It is so light, that I forget I'm wearing them sometimes. The noise cancellation is great as usual. What is also impressive is the ambient-aware more, which intelligently boost nearby ambient noise that you may need to be aware of. In urban areas, this is good for car horns that may be warning of danger, while keeping the loud crowd noise out. It also passes through notifications from stove and Alexa. As usual, the sound quality is top notch. I did not encounter any compromise. Battery is life is great and the charging capacity of the case has been a solid feature for getting out of the door quickly with reliable play time.
I would recommend this to a friend!
Written by a customer while visiting jbl.com