Customer reviews from jbl.com
JBL - Tune Buds - True Wireless Noise Cancelling Earbuds , Small - Purple
Average customer rating
3.2
(109 Reviews)
Rating breakdown 109 reviews
5 Stars
40
4 Stars
14
3 Stars
16
2 Stars
9
1 Star
30
96%of customers recommend this product.
(
23 out of
24)
Customer Reviews for JBL - Tune Buds - True Wireless Noise Cancelling Earbuds , Small - Purple
Customer Rating
5
on January 8, 2026
Posted by: Rayn
from Newaygo, MI
I give this review a 5 ⭐. Because I had these ear buds for roughly a year now. And recently I lost them then in the snow for close to a month. They went through rain, snow, cars driving by. And I happen to find them the other day still in the snow. And the still work. So anyone who reads this. I recommend these ear buds
Written by a customer while visiting jbl.com
Customer Rating
3
Bought 2 Pair: 1 worked great, 1 needs replacement
on January 11, 2026
Posted by: Weng
from Atlanta
One of my earbuds has not worked since I bought. Will not work. I bought another pair at the same time and they work great. Waiting on more information on how to return the one pair which is malfunctioning then will edit my review.
Written by a customer while visiting jbl.com
Customer Rating
2
5 Star goes 2 Star
on February 5, 2026
Posted by: Kritz2152
from Gauteng, South Africa
Been using mine about a year now with ZERO issues, best purchase I made at the time. However now both buds seem like their volume disappears randomly then it comes back after some time. Reset, charge, disconnecting and reconnecting, nothing helps and I can't seem to find a solution anywhere. I use these buds 6 hours a day and it annoys me each time it happens, looking at new buds because of this. JBL has a good reputation for great products for a decent price. This is making me wonder.
Response from jbl.comBy Customer Support, February 6, 2026
Thanks for your inquiry. To get the best sound from your JBL Tune Buds, ensure a tight seal by angling the ear tip downward, twisting the earbud to fit securely, and maintaining that seal. If volume is still imbalanced, clean the contact pins with alcohol and a cotton swab, then dry them. Also, please check if the balance control of your source device's sound settings is set to default (centered). If you need more help, please contact us at https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
1
Crapoila
on February 11, 2026
Posted by: Biometricsoulbrotha
from Sunbury Pennsylvania
I purchased these jbl tune buds around christmas time. The very first and obvious thing was they will not stay in my ears. Tried all the different sized buds. They just dont stay due to terrible design. They sound even worse. I know that sound quality will never be the best with such a small speaker but holy crap these are so tinny sounding its ridicoulous. Id like to shove them up jbl's you know what but since they constantly fell out of the ear one got lost and I dont want them to have just a piece they need the whole thing...
Response from jbl.comBy Customer Support, February 12, 2026
Thank you for your feedback. For our JBL Tune Buds to give you the best audio response, you must create a tight seal within your ear canal. To do this, angle the eartip slightly downward to make it easier to insert into your ear canal. Gently twist the earbud to fit it securely into the shape of your ear. Then, continue twisting the earbud into your ear canal to achieve the best seal and secure fit. If the volume still seems to be low, we recommend checking the balance control on your source device in the Accessibility settings. And on the music app that you use, commonly found in the playback or EQ settings. You may also check the balance control on the JBL Headphones App. If you need more help, please contact us at https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
4
Great product, one problem
on February 14, 2026
Posted by: big buds
from Evanston, IL
Tune Buds are excellent. This is a replacement set, as my dog ate my old one (really). However, the rubber buds that go in the ear are too big, which is different from my last set. I am using the smallest set provided but they fall out of my ears quite often. Any suggestions?
Written by a customer while visiting jbl.com