Customer reviews from jbl.com
JBL - Tune Buds - True Wireless Noise Cancelling Earbuds , Small - Purple
Average customer rating
3.2
(109 Reviews)
Rating breakdown 109 reviews
5 Stars
40
4 Stars
14
3 Stars
16
2 Stars
9
1 Star
30
96%of customers recommend this product.
(
23 out of
24)
Customer Reviews for JBL - Tune Buds - True Wireless Noise Cancelling Earbuds , Small - Purple
Customer Rating
5
I absolutely love the app interaction.
on November 6, 2025
Posted by: Johnnyc1963
These have to be the best earbuds for an extremely affordable price. I've gone through tons of earbuds, these are the best so far. Couldn't be happier.
Written by a customer while visiting jbl.com
Customer Rating
5
Amazing!
on November 6, 2025
Posted by: Lewis3
from Alabama
I’ve literally only had to charge it once after listening to them all day for a week and the quality is fantastic
Written by a customer while visiting jbl.com
Customer Rating
2
on November 10, 2025
Posted by: Jmh123
The sound quality is good but they don’t stay in you ear I need something else that you ca be active with
Response from jbl.comBy Customer Support, November 10, 2025
We appreciate your feedback. We value your input. We will share your comments with our product development team for consideration in future product enhancements. For headphones suitable for active use, we recommend the Endurance Race TWS, Endurance Race 2, and Endurance Peak 3 models. For further assistance, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
1
ill fitting to the max
on December 2, 2025
Posted by: Tuneblows12
If you are talking they will fall out bend over fall out , change rubber tips , those fall out faster, these this suck. If you are a old person and not moving still avoid
Response from jbl.comBy Customer Support, December 3, 2025
We'd like to work with you directly to address the issues you're experiencing with your unit. Please contact our customer support team via this link: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
2
They fall out of the ear very easily.
on December 8, 2025
Posted by: Jssscc
I've been using them for over a month, but I've noticed they fall out of your ear very easily, you can't do tasks with them in, you can't run, you can't bend down, and if you're thinking of using them at work, don't even try.
Response from jbl.comBy Customer Support, December 9, 2025
We'd like to work with you directly to address the issues you're experiencing with your unit. Please contact our customer support team via this link: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
1
Poor quality
on December 9, 2025
Posted by: Lukas_B
from Houston, Texas
They slip out of my ear (even though the buds can be changed to different sizes). So I cannot enjoy the music, constantly having to push it back into my ear.
It says it is water resistant. I went running with it in the rain and now one of the ear buds does not work anymore…
It says it is water resistant. I went running with it in the rain and now one of the ear buds does not work anymore…
Response from jbl.comBy Customer Support, December 9, 2025
We'd like to work with you directly to address the issues you're experiencing with your unit. Please contact our customer support team via this link: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
2
Kinda meh🫤
on December 20, 2025
Posted by: BDM1
They sound pretty good. Not great. Pairing with my iPhone can be hit or miss and usually takes a hard reset of the phone and buds. I would not buy them again.
Response from jbl.comBy Customer Support, December 21, 2025
Thanks for your feedback. We’re always working to improve our products and services, and we'll make sure your feedback gets to the right team. Let us know if you have other questions in the future.
Written by a customer while visiting jbl.com
Customer Rating
3
Love the noise cancelling
on January 8, 2026
Posted by: AdamBek
from Syracuse, NY
Bought this for my boyfriend as an upgrade from his previous headphones, really good sounds and love the noise cancelling and compatible. He's had it for less than a year and already the right earbud seems to have lost it's normal volume. The left ear bud is louder, which makes going to the gym and listening with the noise cancelling difficult as noise passes through. Very upsetting
Response from jbl.comBy Customer Support, January 8, 2026
We appreciate your feedback. As with all in‑ear headphones, our TWS models can be susceptible to a buildup of dust, which may cause low volume in one or both earbuds or lead to balance issues (for example, the right earbud sounding louder than the left). To help prevent this, we recommend periodically cleaning the earbuds. Please refer to the link below for proper cleaning instructions. You can also check your phone’s audio balance settings to ensure the balance is set to 0 or centered. If the issue persists, please contact us for further assistance. Link for proper cleaning steps: https://support.jbl.com/us/en/howto/tws-headphones-re-establishing-volume-levels-us/000017775.html
Written by a customer while visiting jbl.com