Customer reviews from samsonite.com
Samsonite - Expandable Freeform Spinner 28" Suitcase - Navy
Average customer rating
4.3
(459 Reviews)
Rating breakdown 459 reviews
5 Stars
334
4 Stars
45
3 Stars
13
2 Stars
24
1 Star
43
76%of customers recommend this product.
(
231 out of
305)
Customer Reviews for Samsonite - Expandable Freeform Spinner 28" Suitcase - Navy
Customer Rating
2
Functional but easily scratched/scuffed/shredded!!
on April 27, 2026
Posted by: LB
[This review was collected as part of a promotion.] I needed a new large suitcase and settled on the large freeform spinner in white & gray. The functionality and packing space were exactly what I needed. It rolls nicely and it looks really nice, when it's new. What I wasn't expecting was how horrible of a condition it would be in after just 1 flight, especially when it's marketed to be SUPER resilient and resistant to damage. There are dozens of deep scuff marks and even a few areas where the case has shredded material hanging off it. I've attached several photos to show you what it looks like after doing my best to clean it up. So sad. The piece was brand new and this is how the outside is after 1 flight from NYC to Paris. I'm so disappointed, and it's actually a little embarrassing because the suitcase is made to stand out with the bright white on light grey, with the bright green accents. Such a pretty suitcase, until you use it. I flew American Airlines and they said they don't cover this because they consider it "normal wear and tear" and "customers assume the risk". I will continue using this suitcase, but only for private excursions where I can keep it hidden. I definitely will not be able to use it for overseas travel or when I need to look my best if appearances are important like a business venture or another stylish trip to Europe.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, April 30, 2026
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Posted by: Anonymous
from Alexandria, VA
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I am absolutely in love with this suitcase! I already have a few pieces and needed this one to complete my set. The stability along with the durability made this the perfect suitcase for my latest trip. Can’t wait for my next one to use it again!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Pete
from New York New York
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very light weight and easy to handle made of quality material.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com