Customer reviews from samsonite.com
Samsonite - Expandable Freeform Spinner 28" Suitcase - Navy
Average customer rating
4.3
(451 Reviews)
Rating breakdown 451 reviews
5 Stars
328
4 Stars
45
3 Stars
13
2 Stars
23
1 Star
42
76%of customers recommend this product.
(
225 out of
297)
Customer Reviews for Samsonite - Expandable Freeform Spinner 28" Suitcase - Navy
Posted by: C.Williams
Verified Purchase:Yes
Although i have not yet used this case, it looks extremely well made and resilient. The inside is spacious with dual packing capabilities. It is very light 9.5 lbs as opposed to my old one at 15 builds. The only small negative is i dis not find enclosed the directions for locking the case, i did locate this on the Samsung website. I very much look forward to using this shortly.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Joe Mac
from Liverpool NY
Verified Purchase:Yes
Pros: Large suitcase with lots of storage space. Rolls easily.
Cons: After one round trip the suitcase looks like it's been through a war with scuff marks everywhere. Additionally, the rubber on one of the wheels looks like it is ready to come off.
Disappointed with purchase wish it was made with a tougher exterior material.
Cons: After one round trip the suitcase looks like it's been through a war with scuff marks everywhere. Additionally, the rubber on one of the wheels looks like it is ready to come off.
Disappointed with purchase wish it was made with a tougher exterior material.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, August 12, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Posted by: Pat E
Verified Purchase:Yes
Loved the suitcase, but I made the mistake of not checking airline size requirements for checked in bags. This is oversized and would cost extra to check. I think this should be in the description so no one else has to pay for the return.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, August 12, 2024
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Written by a customer while visiting samsonite.com
Posted by: A.G.
Verified Purchase:Yes
The order never got fulfilled. It still appears to be in processing state two weeks later. Worst retail experience ever.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, September 9, 2024
Thank you for bringing this shipping issue to our attention. This is not the kind of experience you should expect from ordering with us. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Written by a customer while visiting samsonite.com
Posted by: Anonymous
from Los Angeles, CA
Verified Purchase:Yes
The luggage was already damaged, the shipping box was almost in pieces, barely taped together. I wonder why the damage was so obvious but could still be shipped to customer!
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, September 13, 2024
Thank you for bringing this shipping issue to our attention. This is not the kind of experience you should expect from ordering with us. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Written by a customer while visiting samsonite.com
Posted by: Robert M.
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great bag for travel and vacation . It is tough and sturdy with smooth rolling wheels.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: NicB
Verified Purchase:Yes
[This review was collected as part of a promotion.] Best rated and now I know why! It’s lightweight holds so much and look great!
Written by a customer while visiting samsonite.com
Posted by: Kelakared
Verified Purchase:Yes
[This review was collected as part of a promotion.] Have not had a chance to use yet but it looks nice and is pretty roomy.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com