Customer reviews from samsonite.com
Samsonite - Freeform 24" Hardside Spinner Luggage 78256-1596 - Navy
Average customer rating
4.5
(411 Reviews)
Rating breakdown 411 reviews
5 Stars
317
4 Stars
39
3 Stars
19
2 Stars
13
1 Star
23
83%of customers recommend this product.
(
244 out of
294)
Customer Reviews for Samsonite - Freeform 24" Hardside Spinner Luggage 78256-1596 - Navy
Posted by: CL
from California
Gender:Male
Verified Purchase:Yes
this luggage should be a 5 stars, the best purchase ever made for a luggage
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: NC
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Terrible lock reset instructions, no words or warning not to put the zippers in the lock
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, March 13, 2026
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Written by a customer while visiting samsonite.com
Posted by: db17
from Atlanta, GA
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This suitcase is solid, easy, and lightweight. Easy to organize and simple. I mean, there's not much more that needs to be reported. It's a good one.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Sadie's Mom
from Columbus, OH
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have purchased the extra large size piece and the larger carryon size. My tour company this year had very strict luggage requirements so I bought the medium size piece. They are simple, straight-forward and highly functional. I'm very satisfied.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
3
Good with a caveat.
on April 24, 2026
Posted by: db17
from Atlanta
Gender:Male
[This review was collected as part of a promotion.] Used it for two trips so far. It packs easily, and moves smoothly. My biggest complaint, though, is that it’s difficult to open and put on a luggage rack. It wants to slip off a standard luggage rack, and since contents are shared with two sides, one side always has to be lifted up. I suppose this is standard for a hard-side case, but it’s not easy to deal with.
I would recommend this to a friend!
Response from samsonite.comBy Samsonite US Care Team, April 25, 2026
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Written by a customer while visiting samsonite.com
Posted by: Edna W
from WI
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I am very pleased with my Freeform medium spinner luggage. It packs very easily. It’s lightweight and the wheels work fabulous. It was a good purchase for me.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Traveler
from East Coast, USA
Gender:Male
Verified Purchase:Yes
Seems to be constructed as well as the Samsonite luggage purchased 25 years ago.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: David G
Verified Purchase:Yes
[This review was collected as part of a promotion.] While the bag is lightweight empty, it is very durable, I appreciate the expandable part of the case for holding more.
Written by a customer while visiting samsonite.com