Customer reviews from samsonite.com
Samsonite - Freeform 24" Hardside Spinner Luggage 78256-1596 - Navy
Average customer rating
4.5
(392 Reviews)
Rating breakdown 392 reviews
5 Stars
306
4 Stars
36
3 Stars
17
2 Stars
13
1 Star
20
83%of customers recommend this product.
(
230 out of
276)
Customer Reviews for Samsonite - Freeform 24" Hardside Spinner Luggage 78256-1596 - Navy
Posted by: Cici
from Washington
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Extremely lite weight. Rolls easily on varied surfaces. I have not traveled through baggage claim at airport yet, so I cannot report durability.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
4
Generally Pleased
on November 5, 2025
Posted by: syamka82
from Santa Clara, CA
Gender:Female
[This review was collected as part of a promotion.] I am generally pleased with the overall design and functionality of this suitcase, particularly its lightness and the ease of mobility provided by the spinner wheels.
However, I have a few concerns regarding the quality and design of specific components:
Interior Protective Cover: The interior protective divider cover billows out, making it difficult to flatten against the sides when packing. While this is a minor issue, it creates an inconvenience that I have not experienced with my previous Samsonite models.
Integrated Lock and Zipper Mechanism: I have reservations about the durability of the integrated lock system. The zipper pulls appear to remain partially exposed when inserted into the lock, rather than sitting flush. They seem to be held only at the very edge of the mechanism. Given the rough handling luggage often receives during air travel, I am concerned this design presents a potential point of failure that could lead to breakage, an issue absent in my older Samsonite suitcases.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: JoanneEC
from New York, NY
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love the spinner series. I own the smaller piece and wanted to add on with the medium. It's great. Highly recommend. The larger piece is excellent for longer trips or over seas travel.
Written by a customer while visiting samsonite.com
Posted by: Lesley
from SLC, UT
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Good size and looks great. Nice features. Moves well.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Anonymous
from Naperville, IL
Verified Purchase:Yes
[This review was collected as part of a promotion.] Ordering process, price and quality of the medium spinner was/is excellent. So far so good!!!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Tim M
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Perfect size for a week of travel. And you can add 2-3” with the extra zipper in the middle. We used the medium spinner for a week of travel in Europe. The size was perfect, especially when taking trains where luggage carriers are tight. And it wheels easily!
Written by a customer while visiting samsonite.com
Posted by: Glorious
from Colorado
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love this suitcase! I have the carry on size too. These are hands down the lightest and nicest suitcases and for a great price too!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
2
Confused size description online
on November 23, 2025
Posted by: Lilian
[This review was collected as part of a promotion.] This was my first time purchasing this item online, and the size description was very confusing. The listing said the suitcase was 27.5 inches, but the actual product is a 24-inch medium. The height includes the wheels, which makes it look larger on paper, but it is still classified as a 24-inch bag.
Because of this unclear description, I ended up ordering the wrong size. When I tried to return it, I found out that there would be additional fees, which was disappointing since the mistake was caused by the misleading information on the website.
Overall, the product itself is nice, but I really hope the company can update the size details to avoid confusion for future customers.
Written by a customer while visiting samsonite.com