Customer reviews from jbl.com
JBL - Live Pro 2 True Wireless Noise Cancelling Earbuds - Blue
Average customer rating
3.6
(90 Reviews)
Rating breakdown 90 reviews
5 Stars
39
4 Stars
13
3 Stars
9
2 Stars
17
1 Star
12
100%of customers recommend this product.
(
21 out of
21)
Customer Reviews for JBL - Live Pro 2 True Wireless Noise Cancelling Earbuds - Blue
Customer Rating
2
Favorite earbuds, but flawed.
on April 3, 2024
Posted by: Bob Oso Arms
from Tx
The battery lasts just about all day while being comfortable enough to listen to all day and the sound is crisp, clear and a joy listening to. These mostly run podcasts but it plays music quite well out the box, but the app's eq is as potent as the noise canceling.
I've been through 2 of these now and they both suffer from the similar problems of dropping out
and randomly loses connection. My first pair had one ear bud shake the driver to death and I'm getting the feeling this newest pair might do the same.
and randomly loses connection. My first pair had one ear bud shake the driver to death and I'm getting the feeling this newest pair might do the same.
They sound soo... good and satisfying that I still run them daily. Jbl really has something if they put some more money into the build quality this can be a serious rival to the ipods pro.
Written by a customer while visiting jbl.com
Customer Rating
2
Ok hardware, horrible firware/software updates
on December 29, 2023
Posted by: Raichu
I've had these for almost a year and each software update makes the earbuds worse.
They have great potential but the software is horrible.
The most recent firmware update makes multipoint audio completely useless.
Both devices will connect but audio will only play from the device that connected first.
You will have to manually turn Bluetooth on that device off to recieve audio from the 2nd device.
Headphones randomly pause themselves while audio is playing.
None of the included ear tips fit correctly causing the earbuda to fall out of the ear constantly making anc useless.
Aftermarket ear tips would typically solves this but because of the oval shaped audio drivers most aftermarket eartips do not fit correctly.
Response from jbl.comBy Customer Support, January 2, 2024
We're here to help with your JBL Live Pro 2 TWS. We understand that it didn't meet your expectations. We recommend doing a factory reset to see if the issue remains. To do this, double-tap on the right earbud. Then, on the third tap, press and hold the button for more than 5 seconds (until the unit shuts off). This restores the earbuds to the factory defaults. Please note that the earbuds have to be paired with each other to perform the reset, so neither of the earbuds should be off or in the charging case. Remove or forget the earbuds from the list of paired Bluetooth devices to pair them again. If you need more help, please reach out to our customer support.
Written by a customer while visiting jbl.com
Customer Rating
5
Better than Apple or Bose headphones!
on December 15, 2023
Posted by: Abdur 1982
Excellent quality headphones. Way better than Apple headphones and costs significantly less,
Written by a customer while visiting jbl.com
Customer Rating
5
Great JBL sound
on December 12, 2023
Posted by: Landjet
Lives up to JBL sound, the treble with the equalizer in the app isn’t as crisp as I would like, but still leaps and bounds above AirPod pro buds that I also have
Written by a customer while visiting jbl.com
Customer Rating
5
Great sound
on November 11, 2023
Posted by: MaxRoadWarrior
from Reno, NV
Had been shopping true wireless earbuds for a long time. These had all the features I wanted, and the sale price made the decision easy!
Written by a customer while visiting jbl.com
Customer Rating
1
They connecting to Apple Watch.
on October 29, 2023
Posted by: Waste of time
from California
They do not connect to my Apple Watch so they are no better than some old wired based headphones.
By Customer Support, October 29, 2023
Our JBL Live Pro 2 TWS is compatible with both Android and iOS devices. You could try to search for the headphones on the Bluetooth menu of your Apple Watch. However, we can't guarantee its compatibility. If you need more help, please contact our customer support for assistance.
Response from jbl.comBy Cess, October 29, 2023
Our JBL Live Pro 2 TWS is compatible with both Android and iOS devices. You could try to search for the headphones on the Bluetooth menu of your Apple Watch. However, we can't guarantee its compatibility. If you need more help, please contact our customer support for assistance.
Written by a customer while visiting jbl.com
Customer Rating
5
on October 25, 2023
Posted by: nurse947
I brought this for my husband as a gift for our anniversary. He picked it out because he knows it is good.
Written by a customer while visiting jbl.com
Customer Rating
4
Not a Proper Fit
on September 20, 2023
Posted by: DrcjL
Although they sound and the functions are very convenient, do not sit in my ear properly and out . I have tried different bud sizes and different to see if it help, but unfortunately they continue to fall our.
Written by a customer while visiting jbl.com