Customer reviews from jbl.com
JBL - Live Pro 2 True Wireless Noise Cancelling Earbuds - Blue
Average customer rating
3.6
(90 Reviews)
Rating breakdown 90 reviews
5 Stars
39
4 Stars
13
3 Stars
9
2 Stars
17
1 Star
12
100%of customers recommend this product.
(
21 out of
21)
Customer Reviews for JBL - Live Pro 2 True Wireless Noise Cancelling Earbuds - Blue
Customer Rating
2
Buy the Tune Flex 2 instead.
on March 31, 2026
Posted by: Jwow
from Missouri
I have owned two pair of JBL Tune Flex 2 and loved them. I lost my first pair and gave my second away upon buying these. Bad decision. They fall out of the ear. Hair will trigger the controls which send it haywire. Bass isn't near as rich. Also, within 6 months the right earbud quit on me entirely. Somehow my upgrade turned into a downgrade.
Response from jbl.comBy Customer Support, March 31, 2026
We appreciate your feedback on our JBL Live Pro 2 TWS. We understand that the fit and bass performance did not meet your expectations. For the best fit and sound quality, try angling the ear tip downward, gently twisting the earbud into place, and ensuring it sits securely in your ear. We also recommend testing each of the included ear tip sizes to find the most comfortable and effective fit. We invite you to explore the JBL Headphones app as well, where you can customize or disable certain features and gestures, and adjust the EQ to better match your preferences. Our colleague has sent you an email with the next steps regarding the right earbud. If you have any additional questions or concerns, please feel free to reply directly to that email.
Written by a customer while visiting jbl.com
Customer Rating
2
Poor Volume Control
on March 27, 2026
Posted by: Nae Nae1
The acoustics were fine, however the volume was a big issue for me. They do NOT turn up very high even compared to my JBL headphones (which are also more quiet than usual). I ended up returning them and I do not recommend them unless volume isn’t something your care about.
Response from jbl.comBy Customer Support, March 27, 2026
Thanks for your feedback. We appreciate your input, and we'll make sure to forward it to the appropriate team.
Written by a customer while visiting jbl.com
Customer Rating
5
Good product
on March 26, 2026
Posted by: Isaac Bean
I bought this a few weeks ago and I’m glad I caught them on sale. I am satisfied with how they sound and how they fit in my ears. And I really like the silver color. Definitely worth it for the price.
Written by a customer while visiting jbl.com
Customer Rating
5
JBL deliver once again!
on March 21, 2026
Posted by: FelipeM
from Katy, Texas
As usual with all my JBL products so far, these earbuds are amazing! The only thing missing in my opinion, is a way to turn them off on demand. Other than that, the sound quality and comfort is fantastic.
Written by a customer while visiting jbl.com
Customer Rating
1
Catastrophic Failure in Design
on March 9, 2026
Posted by: Ms P
from MA
DO NOT BUY PINK UNLESS YOU INTEND ONLY FOR INDOOR USE!!!
I have tried using two different pairs of the pink JBL Live pro 2 TWS and both pairs had the same issue: Whenever sunlight hits the headphone touch sensor (left or right), they start beeping incessantly. It happens when I am walking down the street in my neighborhood trying to talk on the phone, or downtown when the sun gleams between buildings, it happens even if I put painters tape over the metallic touchpad, when it's cold, warm, and/or windy, and it even happens when I have gestures turned off through the app.
My partner has the same pair in a different color and does not have this issue.
How is it possible to design a headphone that can't be used outside unless there is absolutely no sun?
I have tried using two different pairs of the pink JBL Live pro 2 TWS and both pairs had the same issue: Whenever sunlight hits the headphone touch sensor (left or right), they start beeping incessantly. It happens when I am walking down the street in my neighborhood trying to talk on the phone, or downtown when the sun gleams between buildings, it happens even if I put painters tape over the metallic touchpad, when it's cold, warm, and/or windy, and it even happens when I have gestures turned off through the app.
My partner has the same pair in a different color and does not have this issue.
How is it possible to design a headphone that can't be used outside unless there is absolutely no sun?
Response from jbl.comBy Customer Support, March 12, 2026
We appreciate your feedback. We understand your thoughts about the color potentially contributing to the issue. However, based on our experience, it's more likely that environmental factors, such as extreme temperatures, are affecting the internal components. Although the unit's color may play a minor role in heat absorption, the most effective way to mitigate this would be to minimize exposure to direct sunlight and extreme temperatures. For example, if you experience this issue, try moving the unit to a shady location to see if the problem resolves itself.
Written by a customer while visiting jbl.com
Customer Rating
4
Okay
on February 23, 2026
Posted by: Reviewers
from Atlanta
Well, It's okay. But still not what I like. The noise cancel not exactly clear everything. Listening to music not the best. And it look too long and big when wearing.
Written by a customer while visiting jbl.com
Customer Rating
3
ok but reacts to sunshine hitting it
on February 11, 2026
Posted by: someone in CT
from Connecticut
I bought these a month or so ago and i feel like i have had time to work through some of the newness. They fit my ears really well. The stick part gets tangled in my hair more than my earbuds did but that may be because it is winter here and I have been wearing my hat more. Sound quality is pretty good. I don't use the noise canceling feature but the sound quality is better when that is turned on.
My one really big issue with these is that they react to the sun hitting them. so if you are walking and going from a shady spot to a sunny spot, when the sun hits the earbud, you can hear the feed back tril and the music will turn off. as if you had physically hit the ear bud to turn it off. I have never had this happen before. I had to turn off the options on the left earbud because it was constantly reacting to the sun hitting it an it would say "Noise Canceling on," "Noise Canceling off." It is incredibly annoying.
My one really big issue with these is that they react to the sun hitting them. so if you are walking and going from a shady spot to a sunny spot, when the sun hits the earbud, you can hear the feed back tril and the music will turn off. as if you had physically hit the ear bud to turn it off. I have never had this happen before. I had to turn off the options on the left earbud because it was constantly reacting to the sun hitting it an it would say "Noise Canceling on," "Noise Canceling off." It is incredibly annoying.
Response from jbl.comBy Customer Support, February 11, 2026
Thank you for your inquiry. This is interesting and unusual at the same time, hence we need to look further into it. Please contact us at (800) 336-4525 or visit our website https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
5
All around excellent.
on January 3, 2026
Posted by: Big Poppa
I recently purchased these and I don't wear them much.
When I do wear them, they are outstanding!
The case holds a charge forever.
Written by a customer while visiting jbl.com