Customer Reviews for Garmin - Refurbished Excellent - Venu 3S GPS Smartwatch 41 mm Fiber-reinforced polymer - Stainless Steel and French Gray - (2023)
Customer Rating
5
Love it!!
on July 19, 2025
Posted by: AC95
My husband got it for my birthday, I’ve been wanting it for a long time but I was afraid that it will be to big for my wrist but surprisingly it was perfect! I overall love it, and it meets my needs!
I have been purchasing Garmin watches for over 20 years. I wouldn't think of switching to another brand. I absolutely love the Venu 3S that I purchased last month. Health and fitness features are very important to me. This model does everything I need without being bulky.
I have had my Garmin Venu 3s for a couple weeks and I absolutely love it. The battery life, sleep tracking, and my favorite feature is being able to program my own workouts in the app and be able to record my sets, reps, weight, and rest time all from my watch during my workout!
this is everything (so far) that ive expected in a health watch, there are a few things which I would have liked to be better for my taste. the 3S band for me is a bit on the short size ( its on the last eye but again to my taste i really dont care for the bigger watch face hense the 3S instead of the 3 but i cannot score down due to my taste. the other item (which is on me as well) I use an Elliptical everyday & a few times I have forgotten to turn off the timmer so in my report it appears like im on it for multi hours. wish there was a alert for inactivity. the features from walking (no running for me due to health issues) show the route that was taken i like a lot. this is my first Garmin watch (ive used garmin for several GPS units for the road & biking) & to this point am happy with my decision for this unit. just wish there band was a bit longer
After getting my new watch connected, updated, setup, account registered, etc., I take the next step of installing Connect IQ so I can add apps and watch faces. On every app I see a note that I need the latest firmware to download the app. Which I have. After googling the issue I've discovered that this has been a known, ongoing issue for at least 9 years as of 2025. Known by Garmin development. I know it is hard to believe but it is true.
Garmin cannot possibly be serious about selling this device with thos known issue unresolved for about a decade.
Going back for refund.
It's a shame because for about 10 minutes I thought I had found a meaningful upgrade over my Galaxy Watch.
I'm actually still in disbelief that this can actually be an open issue. It's a fundamental usability issue.
Response from GarminBy Garmin, Care, July 15, 2025
Thank you for taking the time to leave a review, Snobored. If having trouble with the Connect IQ store or any other features, we encourage you to reach out to Garmin Product Support so it can be looked into and troubleshooting performed.
To contact Product Support, visit http://ms.spr.ly/6420ShNeQ and enter your device model or serial number, then scroll down to the Contact Us for More Help section at the bottom.
A Fitbit user for five years, I decided to "upgrade" to the Venu3S. I have found that it is taking a long time to learn about the features. Reading on my phone or watching YouTube videos is not my best way of learning. This I have found frustrating. I know that I am not using the device to its full capabilities.