Customer reviews from Garmin
Garmin - Refurbished Excellent - Venu 3 GPS Smartwatch 45 mm Fiber-reinforced polymer - Stainless Steel and Black - (2023)
Average customer rating
4.4
(869 Reviews)
Rating breakdown 869 reviews
5 Stars
581
4 Stars
162
3 Stars
72
2 Stars
28
1 Star
26
Customer Reviews for Garmin - Refurbished Excellent - Venu 3 GPS Smartwatch 45 mm Fiber-reinforced polymer - Stainless Steel and Black - (2023)
Customer Rating
5
Great features
on October 30, 2023
Posted by: Jbell
It was easy to set up and the app provides great data. The charge on the watch lasts several days and the power saving mode when the battery is low extends the life even longer.
Written by a customer while visiting Garmin
Customer Rating
4
I like my new venu 3.
on October 29, 2023
Posted by: Zivb
It is great for wheelchair sports man. I wander why garmin would not allow to create a general personal activity which allows to record a selection of measurments, i.e. heart rate, time and calories?
Written by a customer while visiting Garmin
Customer Rating
5
Venu 3
on October 26, 2023
Posted by: Alfrabro
I bought the Venu 3 a couple of weeks ago, replacing by old but still nicely functioning Fenix 5. I’m enjoying the touch screen, and the overall functionality of the watch. Battery life seems good, but I’ve only used it in the mode in which the screen stays off until you raise or touch the screen.
Written by a customer while visiting Garmin
Customer Rating
4
Watch is great, voice command is not
on October 26, 2023
Posted by: TiPann
I had the watch for about 2 weeks. It is a great watch. I like the health metrics, garmin pay, workout tracking and notifications/alerts. The screen is great for displaying the notifications and easy to read. The biggest disappointment is the voice command. This is the reason why I chose this watch over the Vivoactive 5 is for the ability to use my watch to respond to messages with my voice and to initiate commands like timers and calling contacts. None of this has worked with the watch so far. The voice command screen just cycles and doesn't seem to connect to the phone. My big wish was to respond to text messages I received on my watch with a voice command, come to find out this is not possible. I am considering returning the watch for the vivoactive 5.
Written by a customer while visiting Garmin
Customer Rating
2
I Really Wanted to Love This Watch
on October 25, 2023
Posted by: MarkVIBari
I really wanted to love this watch. I upgraded from a perfectly functional original Venu, and had the Vivoactive before that. I love the new (to me) user interface and enhanced sleep features. The key features I was looking forward to on the Venu 3 were 1) upgraded HR sensor and ECG capability and 2) Voice Assistant to dictate texts and the ability to make and answer phone calls. I wasn't worried that the ECG capability wasn't enabled at launch, although I would have hoped that Garmin would have planned to have the FDA approval in place prior to launch. The Voice Assistant and ability to use the built in mic and speaker to make phone calls and listen to or dictate texts has been a major disappointment. I couldn't get the Voice Assistant to connect to my phone when I was setting up the Venu 3, even though other notifications were successfully being sent to the watch. I contacted Garmin Support and was sent a replacement. I was able to get the replacement Venu 3's Voice Assistant to connect to my phone and work, but other major problems still remain. The watch disconnects from the phone if I get more than 10'-15' away (line of sight) or go into another room. My previous Venu had greater range. I also have a great deal of connectivity issues with the Voice Assistant when riding my bicycle. I'm guessing that the fact that my phone connects to my bike computer (head unit) is causing a problem, but being able to reply to texts or calls while riding was one of my primary use cases. The final problem is that while I can initiate or answer phone calls on the watch, after a few seconds, the audio on the watch stops and reverts back to the phone itself. I have to hurry to get the phone out of my pocket and talk to the caller before they think I've hung up and hang up themselves. These features feel like they're still in beta and weren't ready for release. The fact that the voice features were working on the Venu 2 Plus makes the problem even more aggravating. For the amount of money I paid for this watch, I didn't expect to be a beta tester. At this point, I'm hoping for a firmware update to address the Bluetooth connectivity issues which seem to be at the core of the problems I'm experiencing.
Response from GarminBy Garmin Fitness, February 28, 2024
Thank you for your review and experience with the Venu 3 device and we would like to discuss this further over email. If you would please email us at product.support@garmin.com so that we can get more details from you and work on a solution, thank you for reaching out to us.
Venu 3 Support:
https://support.garmin.com/en-US/?productID=873008&tab=topics
Venu 3 Support:
https://support.garmin.com/en-US/?productID=873008&tab=topics
Written by a customer while visiting Garmin
Customer Rating
3
Good
on October 25, 2023
Posted by: Chiefrab
The main issue is the resting heart rate resets after midnight to 53 if your is 50 or below.
Response from GarminBy Garmin Fitness, February 27, 2024
We are sorry to hear about the issue that you are having and would ask that you reach out to our team if you have not yet done so yet so that we can get the details from you and offer further assistance. Thank you for posting a review.
Please reach out to our team at: product.support@garmin.com
Please reach out to our team at: product.support@garmin.com
Written by a customer while visiting Garmin
Customer Rating
4
Excellent watch
on October 23, 2023
Posted by: Azhar
Excellent watch having perfect features & accuracy.
Written by a customer while visiting Garmin
Customer Rating
4
Excellent Graphic
on October 22, 2023
Posted by: Suec
It's a beautiful ⌚️ watch but I am having some problems with it and it's probably me. I upgraded from a FitBit Versa 2. It's really important to read the instructions, if not you can get lost and that's where I am now. I've looked up several videos on YouTube but they talk very fast.
I need to educate myself more.
I need to educate myself more.
Written by a customer while visiting Garmin