Customer reviews from lenovo.com
Essential Carrying Case (Backpack) for 16" Lenovo Notebook - Polyester, Polyethylene Terephthalate (PET) - Black
Average customer rating
4.8
(103 Reviews)
Rating breakdown 103 reviews
5 Stars
89
4 Stars
9
3 Stars
2
2 Stars
1
1 Star
2
94%of customers recommend this product.
(
76 out of
81)
Customer Reviews for Essential Carrying Case (Backpack) for 16" Lenovo Notebook - Polyester, Polyethylene Terephthalate (PET) - Black
Customer Rating
5
solid and sturdy backpack
on February 3, 2023
Posted by: psonic
[This review was collected as part of a promotion.] A solid and sturdy backpack for traveling to work or school.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Abhisek
from Toronto ON
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is a very compact & Sleek bag. good enough for a Laptop, Ipad & few other misc thing for the day to work.I got it at a discount. so its worth every penny. The build quality is very sturdy. I wish it had a storage on the shoulder strap for one or two cards. and couple of loops to hang like Sunglass & Airpod.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Nathalie204
from Winnipeg
Verified Purchase:Yes
[This review was collected as part of a promotion.] Absolutely the best laptop backpack I’ve ever had. Fits my laptop, a binder, two large notepads, day planner and a few files in the main pocket. The two smaller pockets also offer ample storage space. It’s also very comfortable even when heavy, honestly what an amazing purchase!!!
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: D Tieman
from Medicine Hat
Verified Purchase:Yes
[This review was collected as part of a promotion.] Fantastic bag, very happy with the design, the durable construction, lots of space for storage. I’m happy and will recommend.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: JF Dumais
from Quebec
Verified Purchase:Yes
[This review was collected as part of a promotion.] Simple and efficient - Best bang for the bucks on the market
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Timothy1
from Toronto, ON
Verified Purchase:Yes
[This review was collected as part of a promotion.] Excellent size and very light. Like the pockets and the zipper pocket in the front.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Customer Rating
1
Falling Apart
on June 22, 2023
Posted by: pacooke
Very disappointed with this backpack. I bought ~ 6 months ago and it started fraying beside the zipper. There's no possible way for me to fix it so I contacted Lenovo about a warranty replacement. I was sent to Targus who gave me one option: pay for return shipping to receive a replacement. Return shipping is as much as the back pack. Why should I have to pay anything to receive a product that is not falling apart? I gave up. I'm shopping around with other companies.
Response from lenovo.comBy Poornima _Lenovo, Customer Service, June 22, 2023
Thank you for taking time to deliver feedback on your experience with our Lenovo product.
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.
We request you to please visit our website at https://www.lenovo.com/ca/en/pc and contact our sales team for further assistance at 1-855-253-6686.
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.
We request you to please visit our website at https://www.lenovo.com/ca/en/pc and contact our sales team for further assistance at 1-855-253-6686.
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
Written by a customer while visiting lenovo.com
Posted by: KRRK
Verified Purchase:Yes
[This review was collected as part of a promotion.] Good value for the price. Main compartment is padded well. External pockets are not padded. Zippers are high-quality and don't require much effort to open and close. Only complaint is it's a bit on the small side. But no regrets buying it.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com