Customer reviews from simplehuman.com
simplehuman - 9 oz. rechargeable liquid sensor pump, high-grade stainless steel - Brushed
Average customer rating
4.4
(2,433 Reviews)
Rating breakdown 2,433 reviews
5 Stars
1,778
4 Stars
248
3 Stars
166
2 Stars
103
1 Star
138
Customer Reviews for simplehuman - 9 oz. rechargeable liquid sensor pump, high-grade stainless steel - Brushed
Customer Rating
3
Not up to SH standards
on February 28, 2020
Posted by: Richard
This is a beautiful unit and brings automated soap dispensing to the household. Unfortunately, it is not very intuitive. People must acknowledge that it’s automated, then know to put their hands unnaturally low (like 1/3 of the way up from the bottom) if they want to get the equivalent of a normal squirt on their hands. Otherwise, you get a pea’s worth of soap and need to keep repeating the process.
Half the time it doesn’t immediately recognize your hands and you have to keep working with it. The other half of the time, you’ll walk to your sink and the unit will have squirted soap out for no reason onto the countertop.
My unit failed about 9 months in and I got a replacement. Same issues with erroneously shooting my $$ L’Occitane soap into the sink daily...
Overall I wish SH would remove the feature which dispenses varying amounts of soap based on how high the hands are. Things should be intuitive for guests. They should work the first time. Overall, below their usual standards. But still the best hands free dispenser and a solid brand. Own all their other products.
Half the time it doesn’t immediately recognize your hands and you have to keep working with it. The other half of the time, you’ll walk to your sink and the unit will have squirted soap out for no reason onto the countertop.
My unit failed about 9 months in and I got a replacement. Same issues with erroneously shooting my $$ L’Occitane soap into the sink daily...
Overall I wish SH would remove the feature which dispenses varying amounts of soap based on how high the hands are. Things should be intuitive for guests. They should work the first time. Overall, below their usual standards. But still the best hands free dispenser and a solid brand. Own all their other products.
Written by a customer while visiting simplehuman.com
Customer Rating
5
Love it. Love no batteries.
on September 12, 2020
Posted by: Roxanne P.
Love it. Love no batteries. Love the brass. Love the automatic style. All good!!
Written by a customer while visiting simplehuman.com
Customer Rating
4
Liked it So Much, We Bought Another
on November 19, 2020
Posted by: Courtney Q.
Have two of these in our home and are heavy users with two active kids. Just wish it could hold more soap so we didn't have to fill it as often.
Written by a customer while visiting simplehuman.com
Customer Rating
5
Excellent Quality
on December 7, 2020
Posted by: Militza B.
It works perfectly. I bought the dishwashing liquid soap by Simplehuman also. I only wished it had a little window to see the soap level for refill.
Written by a customer while visiting simplehuman.com
Customer Rating
3
Nice and compact
on April 14, 2020
Posted by: Bridget S.
I like my new soap dispenser but also do not like how touchy it is. If I remotely get close to the sensor it goes off and then I have a bunch of soap all over the counter. It’s nice and compact for my counter but the sensor has been the main issue. Definitely waste a lot of soap.
Written by a customer while visiting simplehuman.com
Customer Rating
5
Great Redesign
on April 7, 2019
Posted by: Patricia
Received this as a replacement product. VERY VERY PLEASED with the new product design and operation
Written by a customer while visiting simplehuman.com
Customer Rating
4
great but...
on February 15, 2018
Posted by: Gabriela V.
This pump is amazing, it works perfectly, it looks great but there is no way to keep track of how much soap there is left.
Written by a customer while visiting simplehuman.com
Customer Rating
2
PeteC
on April 10, 2018
Posted by: Pete
I was so happy to see that Simple Human finally came out with a rechargeable sensor pump that I ordered two. My first disappointing discovery was that I could not use the same soap that I have been using in my other simple human sensor pumps for years. After I upgraded to approved soap, one pump worked OK but the other never did. It was replaced under warranty, but the replacement performed equally poorly, so I ordered actual simple human soap and tried that. With Simple Human branded soap, the original pump worked better with just the occasional drip but the replacement pump still performed very poorly. It too was replaced under warranty and that pump works as well as the original that I kept, again with just the occasional drip. While I do like the styling of the new pumps, I would be happiest if you would just put a rechargeable battery in the old pump mechanism. With that said, I could not have asked for better customer service. No complaints there.
Response from simplehuman.comBy Jeffery Siu, April 10, 2018
Thank you for taking the time to work with our Customer Support team and share your experience with us. Your feedback is very helpful and allows our Product Development team to improve upon our designs. Changes have been made to make this pump more reliable and efficient.
Written by a customer while visiting simplehuman.com