It was so nice to get rid of my plastic soap dispensers, this is so much easier. Tip: When you first put the soap in the dispenser, hold the on button down for 5 seconds - the soap will then come out. Does not mention this in the directions.
I like the new design but find that it drips after use. I exchanged this for a broken 11 oz model and the spout on it worked wonderfully. simplehuman replaced my non-functioning older model for this newer model. The sensor is super sensitive. More than anything, I appreciate the way simplehuman stood behind their product.
Fast and easy warranty replacement of hands free soap dispenser. Replacement unit is redesigned to avoid water corrosion issue that caused original unit to fail. I am truly impressed by this company.
First one broke within a week, the replacement after a year started to discharge the entire contents at night. I am on my third unit
Response from simplehuman.comBy Jeffery Siu, October 29, 2018
We meticulously design and extensively test all of our products to ensure that they work well for many years. We back all of our sensor pumps with an excellent 2-year warranty and we work hard to offer hassle-free solutions in the unlikely situation that a warranty claim is needed.
I have had many iterations of the simplehuman soap pumps and this is by far the best. Here is why... the new funnel at the top for adding soap create zero chance of of mess and overflow, the charging connection while proprietary eliminates and chance for soap to get caught in the charging port, and flow rate is determined by how close or far away your hand is during the dispensing. This sucker is bomb proof and will clearly last a long time. Well done!
So far it's been a great little addition to our kitchen. The pump pumps when it's supposed to, and doesn't leak all over the counter top. Nice design for sure.