I purchased this pump to replace a ST1034 model which I've had for a long time. The new unit appears to be high quality and the "funnel refill opening" is a welcome improvement. I prefer the the original model's 'window' soap reservoir which was much easier to view the soap level and I was disappointed that the new model did not include the 'sponge caddy' base which was really handy. Since this is a new unit I can not rate it's durability.
Purchased chrome model and within 2 months it stopped working. They replaced it but sent a brushed nickel model and not chrome, doesn't go with my bath. Waiting to see if it lasts.
Response from simplehuman.comBy Jeffery Siu, April 26, 2019
At simplehuman, we take our shipping processes very seriously. We always claim full responsibility for any fulfillment trouble and work hard to make things right if they ever go wrong. This customer's experience is not normal and we have reached out to them to correct the issue.
This soap pump is beautiful my only problem with it is that sometimes it pumps out soap when you're not even close to it. And that makes a big mess of soap all over the counter. If it didn't do that it would be perfect.
Response from simplehuman.comBy Jeffery Siu, April 15, 2019
This pump should not be dispensing by itself. We have reached out to this customer to learn more about this issue and assist them with it. It is possible that a fingerprint or some soap residue has covered the sensor window and is causing the pump to falsely trigger. Wiping down the window with a soft cloth dampened with rubbing alcohol should resolve the issue.
As with all of the other Simple Human products, the soap dispenser has a sleek design and is a cut above the soap dispensers available in grocery stores. Worth the price!!