Customer reviews from simplehuman.com
simplehuman - 9 oz. rechargeable liquid sensor pump, high-grade stainless steel - Brushed
Average customer rating
4.4
(2,568 Reviews)
Rating breakdown 2,568 reviews
5 Stars
1,885
4 Stars
262
3 Stars
170
2 Stars
109
1 Star
142
Customer Reviews for simplehuman - 9 oz. rechargeable liquid sensor pump, high-grade stainless steel - Brushed
Customer Rating
3
Not up to SH standards
on February 28, 2020
Posted by: Richard
This is a beautiful unit and brings automated soap dispensing to the household. Unfortunately, it is not very intuitive. People must acknowledge that it’s automated, then know to put their hands unnaturally low (like 1/3 of the way up from the bottom) if they want to get the equivalent of a normal squirt on their hands. Otherwise, you get a pea’s worth of soap and need to keep repeating the process.
Half the time it doesn’t immediately recognize your hands and you have to keep working with it. The other half of the time, you’ll walk to your sink and the unit will have squirted soap out for no reason onto the countertop.
My unit failed about 9 months in and I got a replacement. Same issues with erroneously shooting my $$ L’Occitane soap into the sink daily...
Overall I wish SH would remove the feature which dispenses varying amounts of soap based on how high the hands are. Things should be intuitive for guests. They should work the first time. Overall, below their usual standards. But still the best hands free dispenser and a solid brand. Own all their other products.
Half the time it doesn’t immediately recognize your hands and you have to keep working with it. The other half of the time, you’ll walk to your sink and the unit will have squirted soap out for no reason onto the countertop.
My unit failed about 9 months in and I got a replacement. Same issues with erroneously shooting my $$ L’Occitane soap into the sink daily...
Overall I wish SH would remove the feature which dispenses varying amounts of soap based on how high the hands are. Things should be intuitive for guests. They should work the first time. Overall, below their usual standards. But still the best hands free dispenser and a solid brand. Own all their other products.
Written by a customer while visiting simplehuman.com
Customer Rating
3
Sensor Pump - Reachargeable
on February 25, 2020
Posted by: Peter
It's an awesome product and it works well but my experience is that it's charging system/design fails after a period of time. Believe me, I have owned (4) in the past (4) years - simplehuman has replaced (2) at no charge - -service is great.
Response from simplehuman.comBy Jeffery Siu, February 25, 2020
At simplehuman we are always working to create more efficient and durable products. We meticulously design and extensively test all of our items to ensure that they look great and work well for many years. We take all feedback seriously and any issues are always brought to the attention of our Product Development team so that we can make any necessary improvements.
Written by a customer while visiting simplehuman.com
Customer Rating
5
Warranty is strong
on February 13, 2020
Posted by: Clark
We had our first soap pump for long enough to get spoiled to having it on the counter. When it stopped working, I almost threw it away and bought something else. I did end up contacting the manufacturer and found it was under warranty. They inspected it then replaced it at no charge.
First class company, first class product.
First class company, first class product.
Written by a customer while visiting simplehuman.com
Customer Rating
4
Good product
on February 12, 2020
Posted by: Anonymous
We bought this & after 3 months, it quit working. I returned it to the company & after checking on it, they sent me a new one. I love that you don't have to touch it, but hope this one lasts longer. I don't like that it doesn't let you know WHEN it needs charged or when it IS charged. There is a blue light on it, but it never changes. I wish it would go red when needing charged & back to blue WHEN charged. If this one lasts any time, I will buy one for my bathroom.
Response from simplehuman.comBy Jeffery Siu, February 12, 2020
Our 9 oz. sensor pump is designed to indicate 3 red blinks when it needs to be recharged. While charging it will blink blue and turn to a solid blue when fully charged.
Written by a customer while visiting simplehuman.com
Customer Rating
5
Awesome for kiddos!!
on February 11, 2020
Posted by: Hippychick83
I couldn’t imagine spending this much on a soap dispenser, BUT if you can, do it! No more mess from kids. No one has to touch it which means no germs!! Win! It functions great and looks pretty too!!
Written by a customer while visiting simplehuman.com
Customer Rating
2
My second simplehuman liquid soap sensor pump--not so great.
on February 9, 2020
Posted by: Nessa
Sorry, Guys, but I really like my first simplehuman liquid soap sensor pump better than this one. It has a better dispenser control system to dispense more or less, that works better than the positioning of the hand (as this model works). If you don't pay close attention (as many kids and husbands are not likely to do) this model drips soap on the counter. My first model has a clear "window" in the back so I can see how soon I need to refill (not this one, open the top model). I had to move this new product onto my vanity to combat future problems of others in the house working with it.
Written by a customer while visiting simplehuman.com
Customer Rating
5
Guest Room Soap Pump
on February 7, 2020
Posted by: Miriam
This is the second 9 fl. oz. liquid soap sensor pump, high-grade brushed stainless steel I've purchased and I think it is a perfect addition to the efficiency of my home - beautiful, functional, outstanding craftsmanship, and well appreciated!
Written by a customer while visiting simplehuman.com
Customer Rating
5
Great product!
on February 7, 2020
Posted by: Larry
I have 3 of these around my house. One in the kitchen and one in two of my bathrooms. I love them for their convenience and ease of use. They are much better looking than store bought pump soaps and, since you don't have to touch them to get soap, much more sanitary. simplehuman's customer support has been excellent too!
Written by a customer while visiting simplehuman.com