Customer reviews from simplehuman.com
simplehuman - 9 oz. rechargeable liquid sensor pump, high-grade stainless steel - Brushed
Average customer rating
4.4
(2,568 Reviews)
Rating breakdown 2,568 reviews
5 Stars
1,885
4 Stars
262
3 Stars
170
2 Stars
109
1 Star
142
Customer Reviews for simplehuman - 9 oz. rechargeable liquid sensor pump, high-grade stainless steel - Brushed
Customer Rating
1
worst than previous model
on April 19, 2020
Posted by: Chicago
We had the previous rechargeable soap dispenser bottle. Bought the "new" version and it is worse in every way.
1) Previous model had a micro USB port. New model has a proprietary connection. If you lose the cord, you are SOL.
2) The refill is a pain. It has a narrow tunnel so it starts bubbling and overflows easily. Horrible design.
3) No clear window to show how much soap is left.
4) No adjuster button for soap dispensing. It automatically senses how far your hands are away to dispense the right amount of soap. Not exactly easy for young kids to understand the concept.
5) Multiple times, it has continuously dispense soap even after the hand is no longer in the sensor area, thus wasting a lot of soap.
2) The refill is a pain. It has a narrow tunnel so it starts bubbling and overflows easily. Horrible design.
3) No clear window to show how much soap is left.
4) No adjuster button for soap dispensing. It automatically senses how far your hands are away to dispense the right amount of soap. Not exactly easy for young kids to understand the concept.
5) Multiple times, it has continuously dispense soap even after the hand is no longer in the sensor area, thus wasting a lot of soap.
Overall, I hate the new design. I wish I can buy the old rechargeable version instead. Not an upgrade by any means.
Response from simplehuman.comBy Jeffery Siu, April 19, 2020
Our new charging puck and port is a design improvement as it ensures that the pump is sealed and IP67 waterproof. Also, when soap is poured directly into the funnel opening, it will not slow down the filling process. To prevent any false triggers, we also recommend polishing the sensor window with a soft cloth and rubbing alcohol.
Written by a customer while visiting simplehuman.com
Customer Rating
1
Not Dripless
on April 18, 2020
Posted by: Dom
Purchased two of these dispensers. I’ve returned one because it leaked every time I used it.
Response from simplehuman.comBy Jeffery Siu, April 18, 2020
We meticulously design and extensively test all of our products to ensure that they work and look great for many years. We stand behind our products and that's why we back them all with our hassle-free warranty. Should any issue arise, we always encourage our customers to contact us so that we can make it right.
Written by a customer while visiting simplehuman.com
Customer Rating
4
Great
on April 18, 2020
Posted by: Nancy K.
I have had simplehuman no touch soap dispensers for years. I love the upgrade of it being rechargeable, easy to fill, and the smaller size at my sink.
Thank You
Thank You
Written by a customer while visiting simplehuman.com
Customer Rating
3
Cheap Material Used
on April 18, 2020
Posted by: shahrokh b.
Glad to have purchased it in sake as I have a feeling it will not last the two years which is when the warranty will be up - material seems cheap
Response from simplehuman.comBy Jeffery Siu, April 18, 2020
We meticulously design and extensively test all of our products to ensure that they work and look great for many years. We stand behind our products and that's why we back them all with our hassle-free warranty. Should any issue arise, we always encourage our customers to contact us so that we can make it right.
Written by a customer while visiting simplehuman.com
Customer Rating
5
Very sensitive, great for peace of mind
on April 18, 2020
Posted by: Karmela G.
What a sleek and beautiful product! Takes some getting used to since it’s sensitive (as it should be) so where to place the pump and how close to put your hands to get the preferred amount of soap will take some trial and error. Gives me peace of mind that we’re not just contaminating our hands every time we use soap (now if I can just get a hands free faucet...). Easy to refill and I love that it’s waterproof. Best of all, it’s rechargeable so I don’t have to worry about replacing batteries. Currently favorite gadget in the kitchen I might buy another one for the bathroom!
Written by a customer while visiting simplehuman.com
Customer Rating
4
Convenient
on April 18, 2020
Posted by: Randy B.
Nice to be hands free, only improvement would be to have a way to see how much soap is left, like a clear opening on the back.
Written by a customer while visiting simplehuman.com
Customer Rating
5
sensor pump
on April 18, 2020
Posted by: Margo H.
Pump works so well - especially important during this crisis!
Written by a customer while visiting simplehuman.com
Customer Rating
5
Perfect!!
on April 17, 2020
Posted by: Marie
We now have a Simple Human soap dispenser at every sink in the house! I especially love the gold one that matches everything in my kitchen!
Written by a customer while visiting simplehuman.com