Customer Reviews for simplehuman - 9 oz. rechargeable liquid sensor pump, high-grade stainless steel - Brushed
Customer Rating
1
disappointing
on May 8, 2020
Posted by: Anonymous
I am a simplehuman fan owning several great products. I love the line and work ability of each item. I am totally disappointed in this item. It is so super sensitive that anything that passes near it sets off the sensor. I am quite sure that more soap has been on a cloth to clean the counter than on our hands. Then trying to clean the outside is impossible unless we turn it off. Handsome but it makes such a mess. My husband calls it "lethal."
I have a had some random sensor trips. I can't figure it out but i have seen it out of the corner of my eye release soap or have come back to the sink seeing that it has multiple times sprayed soap into the sink. For the price I think it shouldn't be doing this. I can't figure out if it is reflections that are causing it but it is frustrating.
Also an older simplehuman touchless soap pump used to work great when holding a fry pan under it for soap. This one does not go off and not sure what changed in the sensor. Seems to work great for sponges and hands. I do struggle with some hard objects under it, for example knives work great but some of my porcelain bowls do not.
Response from simplehuman.comBy Jeffery Siu, May 6, 2020
To prevent false triggers, we recommend wiping the pump's sensor window with a soft cloth dampened with rubbing alcohol.
With all the Covid-19 virus going around, I wanted something that you didn't have to touch with your hands. This is nice to look at, as well as easy to fill and rechargeable too.