Customer Reviews for simplehuman - 9 oz. rechargeable liquid sensor pump, high-grade stainless steel - Brushed
Customer Rating
3
Super Sensitive
on November 18, 2020
Posted by: Stacey F.
I like the soap dispenser but it is so sensitive if you get anywhere near it it is dispensing soap. I have a pile of soap on my vanity all the time. Don't love that. Not sure how you can rectify that but I can see you will sell a lot of soap the way it currently is. Would not buy again.
I love the Sensor Soap Dispenser. It is much neater and more convenient that using those store bought pump bottles that never seem to stay in place as you fumble with them to pump and get the right amount of soap. It is much more visually appealing as well, blending in with the other decor on the vanity.
I liked the idea of this but it fails in execution. It’s extremely sensitive and spews soap everywhere if your hand happens to get to close to it. You have to use a clear soap because of this so when it gets everywhere, you don’t have globs of colored liquid all over the place. Even with the clear soap, the soap is still everywhere, but at least it’s somewhat harder to see. I ended up having to turn it around so it doesn’t accidentally constantly spew soap when I am at the sink, defeating the entire purpose, which was to make hand washing contactless. We now jackknife our hands around the dispenser to try to get soap without turning it around. I’ve actually heard that simple human’s customer service is terrible, but I will try to return it anyway. It fails it’s essential purpose.