As the owner of many simplehuman items, I gifted this to help a friend with frequent hand washing during this pandemic. Well, it has never worked right, the user has never gotten helpful answers from the company, & is now getting a run-around about returning it! She's had it less than two months! This is so disappointing and embarrassing. And an expensive mistake.
i have had 3 older models (battery powered) and some of the things i really miss in this one are: - no waiting for charging - the FILL tank does not prevent flow of soap - can "set" the amount of soap dispensed.
This one is OK but i have moved it to the least used portion of the house.
I am a fan of all things Simplehuman, and this product is no exception! It solves the problem of no-touch in my powder room and kitchen, and looks great doing it. In addition, the pump is easy to fill and easy to charge.