Customer reviews from simplehuman.com
simplehuman - 9 oz. rechargeable liquid sensor pump, high-grade stainless steel - Brushed
Average customer rating
4.4
(2,448 Reviews)
Rating breakdown 2,448 reviews
5 Stars
1,791
4 Stars
249
3 Stars
166
2 Stars
103
1 Star
139
Customer Reviews for simplehuman - 9 oz. rechargeable liquid sensor pump, high-grade stainless steel - Brushed
Customer Rating
2
Neat idea, poor execution
on September 27, 2021
Posted by: Dr E.
Sleek design. Great idea, BUT holds little liquid soap and must be refilled constantly. In addition, the charge has limited life. Ugh.
Written by a customer while visiting simplehuman.com
Customer Rating
3
In consistent dispenser
on September 30, 2021
Posted by: Roland B.
The pump is not dispensing as instructions states. Sometime you get small amounts when the position of your hand calls for larger amounts and vice versa.
Written by a customer while visiting simplehuman.com
Customer Rating
3
it is not what I
on October 1, 2021
Posted by: Renee F.
it is not what I thought it was going to be. it is over sensitive when moving to other place. i will not buy again. thank you.
Written by a customer while visiting simplehuman.com
Customer Rating
3
Unfortunately, only worked for 1
on October 4, 2021
Posted by: John T.
Unfortunately, only worked for 1 day. We thought maybe it was clogged and followed the instructions howto fix it but it still didn’t work. Motor would coke on but no soap wound dispense. Have returned it.
Written by a customer while visiting simplehuman.com
Customer Rating
4
An Excellent Design Upgrade
on October 4, 2021
Posted by: Daniel T.
My wife and I have used simplehuman electronic soap dispensers now for around twenty years, always using nothing but rechargeable batteries, by the way, and we've always enjoyed them. This latest sensor pump is, we think, the best version yet!
The new design is quite sleek, attractive, and functional. The built-in rechargeable battery eliminates the need to change rechargeable batteries along with the need for any type of removable closure to gain access to a battery compartment. The top closure simply lifts off for soap refilling and presses securely back into place once refilling is complete—no more screw-on caps or curvaceous, sometimes hard to handle, press-on caps. The built-in funnel underneath the top closure is a big help during refilling. The new rotating arms which move quietly inside the unit to depress and release a tube to draw soap up and out of the dispenser's nozzle works quite well, dispensing neat little droplets of soap. And the sensor is now not only a motion sensor, but also a proximity sensor so one can adjust the amount of soap needed to clean ones hands on demand, rather than having to preset a flow amount—that's another adjustment knob/setting users don't have to worry about!
This item represents a truly excellent design upgrade, so why not five stars? The power button on the soap dispenser doesn't always turn on or off with a single depression. A power button ought to work with just one press without having to press in just the right place to get it to work, and that part of the design needs some attention.
Also, although I assume that the USB power cord that ships with the unit for recharging will work with either a phone, tablet, or other small device charging block, there's nothing, at least when I last checked, in the online FAQs nor in my copy of the instruction manual that shipped with our units (we bought three) which provides any guidance about the use of the cord. It would be nice to have that direction.
Lastly, I'd love it if simplehuman would rewrite their manual for this item to include not only charging cord info, but also add the online FAQs to the manual, as well. Getting all the information we need to use, maintain, and troubleshoot our new items from the moment we unpack them would be deeply appreciated.
My wife and I would still like to recommend this truly excellent product to all who would like to have a great-looking, electronic, touchless soap dispenser—we're certainly glad we have ours!
Written by a customer while visiting simplehuman.com
Customer Rating
3
Dispenser
on October 6, 2021
Posted by: Sandy T.
I have two dispensers. One works fine and the other has the problem stated above. Same soap pouch is being used in both.
Written by a customer while visiting simplehuman.com
Customer Rating
5
love it!
on October 7, 2021
Posted by: Allison L.
The brushed color looks amazing in person and works great, no more clogged or broken pumps to get soap out. The fragrance free soap has transformed my dry red hands and made them super hydrated and eliminated the redness plus the soap is a great consistency and really gets your hands clean.
Written by a customer while visiting simplehuman.com
Customer Rating
5
Love it!!!
on October 8, 2021
Posted by: Hector V.
Again, I have purchased other hand soap dispensers but none work like this one! I love that it is rechargeable and don’t even have to recharged but maybe once a month. Maybe even longer. The liquid soap doesn’t clog up and it just works beautifully! Also love that it can dispense the liquid soap in two different amounts , a small amount or a generous one. Thank you!
Written by a customer while visiting simplehuman.com