Customer reviews from sharkninja.com
Ninja - Refurbished Excellent - Woodfire Outdoor Grill & Smoker, 7-in-1 Master Grill, BBQ Smoker, & Outdoor Air Fryer with Woodfire Technology - Gray
Average customer rating
4.7
(408 Reviews)
Rating breakdown 408 reviews
5 Stars
346
4 Stars
36
3 Stars
17
2 Stars
2
1 Star
7
96%of customers recommend this product.
(
355 out of
370)
Customer Reviews for Ninja - Refurbished Excellent - Woodfire Outdoor Grill & Smoker, 7-in-1 Master Grill, BBQ Smoker, & Outdoor Air Fryer with Woodfire Technology - Gray
Customer Rating
3
Great product, but needs one improvement
on July 1, 2025
Posted by: Mth0706
Live the grill, but it really needs the ability to set the exact temperature instead of low, med, and high.
Response from sharkninja.comBy SharkNinja, July 2, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy that you're unable to change the temperature on your Ninja Grill. We will absolutely share your feedback
with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by
phone at 1-800-365-0135.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy that you're unable to change the temperature on your Ninja Grill. We will absolutely share your feedback
with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by
phone at 1-800-365-0135.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
on July 21, 2025
Posted by: Pat54
from Indiana
Gender:Male
Easy to use, have smoked, steaks, meatloaf, and a beef roast. They all tasted great. Would buy again, completely satisfied.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
4
Compact grill great for my needs
on August 19, 2025
Posted by: MARK V
from Katy, tx
Gender:Male
This grill has become a staple in my backyard setup. It’s versatile, intuitive, and delivers great flavor—whether I’m grilling chicken, roasting veggies, or air-frying sides. The wireless thermometer is a standout feature, letting me multitask without sacrificing precision.
👍 Highlights:
- Multi-function cooking: grill, smoke, air fry, roast, and more
- Easy-to-use controls with helpful prompts
- Compact and portable—perfect for small gatherings
- Woodfire flavor without the bulk of a traditional smoker
- Multi-function cooking: grill, smoke, air fry, roast, and more
- Easy-to-use controls with helpful prompts
- Compact and portable—perfect for small gatherings
- Woodfire flavor without the bulk of a traditional smoker
👎 Drawbacks:
- Requires electricity, and the short power cord means an extension is a must
- Only works with Ninja-branded wood pellets
- Build quality is decent, but some plastic parts feel fragile over time
- Cooking space is limited—great for families, but not ideal for hosting a crowd
- Requires electricity, and the short power cord means an extension is a must
- Only works with Ninja-branded wood pellets
- Build quality is decent, but some plastic parts feel fragile over time
- Cooking space is limited—great for families, but not ideal for hosting a crowd
Bottom Line:
If you want big flavor in a small footprint, this grill delivers. Just be ready to work around a few limitations. For my needs, it’s a win.
If you want big flavor in a small footprint, this grill delivers. Just be ready to work around a few limitations. For my needs, it’s a win.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Worth the money
on September 3, 2025
Posted by: Boogamite
from Louisiana
Gender:Male
Love it. Have smoked burgers, ribs, chicken, and pork steaks. Grilled pork chops. Love it
Written by a customer while visiting sharkninja.com
Customer Rating
5
Grilling again!
on September 7, 2025
Posted by: EB55
from Indiana
Gender:Male
We moved to a condo and had to give up our big grill. Thanks to Ninja we are back in the grilling business! We love the convenience plus the air fry and smoker features. Clean up is simple. We purchased the folding stand and grill cover also. We have grilled 4 times since receiving the grill last week, everything has been delicious and we are air frying and SMOKING wings today for the game! It would be nice to have side table available to attach to the folding stand...minor issue.
Written by a customer while visiting sharkninja.com
Customer Rating
2
Not the one.
on September 10, 2025
Posted by: DBELT
Don't like it... gonna send it back. Cooks everything the same... too fast.
Response from sharkninja.comBy SharkNinja, September 13, 2025
Hi DBELT, Thank you for taking the time to leave a review. We're sorry to hear that the product didn’t meet your expectations. We’d love the opportunity to assist you further. Please visit our Troubleshooting Guide at https://support.ninjakitchen.com/hc/en-us/articles/10152689261468-OG700-OG750-Series-Ninja-Woodfire-Outdoor-Grill-Troubleshooting-Guide. If the steps provided don’t resolve the issue, the page will guide you to our Customer Service line for additional support. Kind regards, Ninja Kitchen US
Written by a customer while visiting sharkninja.com
Customer Rating
5
Its great
on September 11, 2025
Posted by: Tee.
from PA
Gender:Female
I love it, should have gotten sooner...it does everything
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Not compatible with Wiring
on September 17, 2025
Posted by: ArmoBazaar
When we fired it up per directions, we blew a fuse. Now we have to decide whether to redo wiring or just not use it.
Response from sharkninja.comBy SharkNinja, September 23, 2025
Hello, Thank you for taking the time to leave a review. We're so sorry to hear that using your new product caused a fuse to blow. That’s definitely not the experience we want for you, and we understand how concerning this must be.. Please reach out to our team by
phone at 1-800-365-0135, we'd be happy to look into this for you. Kind regards, Ninja Kitchen
phone at 1-800-365-0135, we'd be happy to look into this for you. Kind regards, Ninja Kitchen
Written by a customer while visiting sharkninja.com