Customer reviews from samsonite.com
Samsonite - Freeform 21" Expandable Spinner Suitcase - White
Average customer rating
4.4
(547 Reviews)
Rating breakdown 547 reviews
5 Stars
409
4 Stars
57
3 Stars
21
2 Stars
23
1 Star
37
84%of customers recommend this product.
(
296 out of
352)
Customer Reviews for Samsonite - Freeform 21" Expandable Spinner Suitcase - White
Posted by: Sqidget
from Florida
Verified Purchase:Yes
Zippers were stiff, TSA locks were poorly constructed and there were no instructions on how to set them, and the suitcase overall was cheaply made. I sent two back. I do NOT recommend this suitcase. Spend more and get a better product. Samsonite makes better bags!
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, November 10, 2022
Hello, thank you for your review! We appreciate the feedback and will be passing this along to the teams for better improvement.
Written by a customer while visiting samsonite.com
Posted by: CAgrannny
from California
Verified Purchase:Yes
I haven’t traveled with this suitcase yet, but it ticks all my requirements for a lightweight, maneuverable, expandable carry-on size case. I am in my 70s and will be traveling with family. I intend to pack light and efficiently in one small suitcase and one backpack so that my son-in-law doesn’t have to worry about my luggage as well as everyone else’s.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Anonymous
from Seattle, WA
Verified Purchase:Yes
I love how easy this spins, it fits everything I need for short trips. I would recommend getting a plastic protector since most flights are forcing people to check carry-ons and it's completely protected mybag
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Cara
Verified Purchase:Yes
One of the two travel cases doesn’t spin smoother. One wheel locks.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, January 4, 2023
Hello, thank you for letting us know! We are so sorry to hear this. Our customer service team is experiencing higher than average call volumes and as a result are taking a bit longer than normal to respond. We have escalated your issue, and someone will reach out to you as soon as possible to help with a resolution.
Written by a customer while visiting samsonite.com
Posted by: MC mckoy
Verified Purchase:Yes
lightweight and easy to roll around, no issues so far. About half the weight of my previous Samonite carry on that lasted many years.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
2
on March 13, 2025
Posted by: jessc12
from California
The product is solid, however there are very few airlines you can actually take this bag as a carry on due to its slightly larger dimensions. I believe calling this bag a "carry on" is a misnomer. I would not have purchased it had I realized how few airlines actually accept a bag this size as a carry on. But I should have researched that myself in the first place.
Response from samsonite.comBy Samsonite US Care Team, March 14, 2025
Thank you for this feedback! We're sorry to hear that this did not meet your expectations. We want to make sure that you're satisfied with your purchase, so we will reach out shortly to see if there's anything we can do to assist and make this right for you.
Written by a customer while visiting samsonite.com
Customer Rating
2
pull-out telescoping handle is a real problem
on September 8, 2025
Posted by: aron
from san juan, pr
Gender:Male
The suitcase itself looks fine, but the pull-out telescoping handle is a real problem. It doesn’t open or close smoothly at all—you have to shake it around and fight with it just to get it to lock into place. Every time we use it, it feels like a struggle. For something as basic and important as the handle, this is really disappointing and makes travel more frustrating than it should be.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, September 10, 2025
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Written by a customer while visiting samsonite.com
Posted by: Jet Set Cali
from Atlanta GA
Verified Purchase:Yes
I bought this carry on for a gift for my friend . They admired my luggage so much, that I had to get them one identical to mine. This was a great buy!
Pros: Easy To Access Items, Easy To Carry, Easy To Identify, Good Capacity, High Quality, Lightweight, Stylish
I would recommend this to a friend!
Written by a customer while visiting samsonite.com