Customer reviews from samsonite.com
Samsonite - Freeform 21" Expandable Spinner Suitcase - White
Average customer rating
4.4
(545 Reviews)
Rating breakdown 545 reviews
5 Stars
408
4 Stars
57
3 Stars
21
2 Stars
23
1 Star
36
84%of customers recommend this product.
(
296 out of
351)
Customer Reviews for Samsonite - Freeform 21" Expandable Spinner Suitcase - White
Posted by: Lindy
from Littlestown PA
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very well made, attractive in white! Can’t wait to use this on my next flight!
Written by a customer while visiting samsonite.com
Customer Rating
4
Wheels smooth, locking mechanism not easily used
on February 19, 2025
Posted by: Anonymous
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Wheels are a godsend, lock mechanism stinks. You can't lock it easily - it's a battle fiddling with it
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Alecito
Verified Purchase:Yes
[This review was collected as part of a promotion.] Super nice and clean look. One problem, probably wouldn’t get white again, because of airport baggage dings and scratches will show more, but overall its dope.
Written by a customer while visiting samsonite.com
Posted by: LProrok
from Nebraska
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] The Freeform Carry-on Spinner is perfect for me! So light but seems rugged and sturdy. Bought this hard sided model to replace an older cloth Samsonite carry-on. It holds a surprising amount of items, compresses nicely, and also has an expansion zipper. I bought the white one, my husband bought the white and gray one.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Greg C.
from Orlando Fl.
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Freeform carry on is a great bag. From the wheels to the hard side, and TSA lock. Matches my large Freeform! Nice bag!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Wls
Verified Purchase:Yes
[This review was collected as part of a promotion.] Perfect size for me. Suits my needs to a T. Looking forward to years of use.
Written by a customer while visiting samsonite.com
Customer Rating
3
Spinner Carryon is Larger than most airlines allow
on July 24, 2025
Posted by: Jim
from Hardeeville, SC
Gender:Male
I bought this carry on spinner with plans to do quite a bit of airline traveling and I needed a quality carry-on. The external 23" size and 10" width stated are larger than than the allowable size in the airline guide you provide on your webpage. So far the gate agents have not questioned it, but last year I flew on flights where the agents required customers to squeeze their luggage into the hard templates. I used to have soft cloth luggage where it was possible to do that but your hard sized luggage does not. Samsonite should not be selling luggage that is known to exceed the airlines requirements and marketing it as a "Carry-On".
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, July 26, 2025
Thank you for this feedback! We're sorry to hear that this did not meet your expectations. We want to make sure that you're satisfied with your purchase, so we will reach out shortly to see if there's anything we can do to assist and make this right for you.
Written by a customer while visiting samsonite.com
Customer Rating
2
Slightly too big for most airlines
on August 22, 2025
Posted by: Lillyw
Gender:Female
Nice suitcase, but slightly too big for almost every airline. You may be forced to check it at the gate for a small fortune if they are strict.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, August 22, 2025
Hello, we appreciate your review and feedback. The product pages on our website should contain both the external and internal dimensions of all our products because we know how important it is for every traveler to have a suitcase that fits both their needs and belongings perfectly. That said, we're sorry to hear about your experience. We will reach out shortly to follow up and see if there's anything else we can do to assist.
Written by a customer while visiting samsonite.com