Customer reviews from samsonite.com
Samsonite - Freeform 21" Expandable Spinner Suitcase - White
Average customer rating
4.4
(545 Reviews)
Rating breakdown 545 reviews
5 Stars
408
4 Stars
57
3 Stars
21
2 Stars
23
1 Star
36
84%of customers recommend this product.
(
296 out of
351)
Customer Reviews for Samsonite - Freeform 21" Expandable Spinner Suitcase - White
Customer Rating
5
Everything a pro traveler wants in a carry-on
on January 7, 2023
Posted by: Terrence Y
from Orange County, CA
Verified Purchase:Yes
Everything it promises to be and more. I travel a lot and always buy the best luggage such as Tumi, Travel Pro, Delsey and Samsonite. I give my older sets away because they still look good and work perfectly, but I want and need the newest since I travel professionally. I did a lot of research before I decided on the Freeform Spinner. It was rated #1 by several sites and always in the top 5. It's light, durable, has lots of space and is very easy to maneuver. These are all key when traveling. I plan on buying another one and the larger model.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: noah
from Seattle
Verified Purchase:Yes
does the job, especially like the hidden name tag feature. The zipper lock should be on the side and not the top
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: B-traveler
from San Fran
Verified Purchase:Yes
Quite pleased with it overall. The spinner wheels make it incredibly easy to maneuver, and the interior compartments are well-designed and spacious. My only critique is that the shell could be a bit sturdier; it feels slightly softer than some other options on the market.
However, this has not caused any issues thus far and I am still very happy with my purchase. Overall, I would give the Samsonite Freeform Carry-On Spinner a solid 4 stars.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Pins
Verified Purchase:Yes
Good size and lots of packing space, durable wheels
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: JulieSo
Verified Purchase:Yes
Great product, the only complaint is the handle doesn't stay in position on the lower settings.it stays for lowering but doesn't stay if you pick up on the handle. Ie pick up the suitcase to move over stairs etc
Written by a customer while visiting samsonite.com
Posted by: Loprinzi
from New Zealand
Verified Purchase:Yes
This is a great size for travel and so very durable and light. Great bag.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
2
Navigating Convenience, Scratching Concerns
on December 30, 2023
Posted by: Chef A
from New York, New York
I recently used this luggage during our 2-week trip, having used it only twice. The luggage is easy to navigate, which I found particularly convenient. I chose the white color after reading some reviews that mentioned it easily gets scratched, thinking that it might not be as noticeable. However, I was disappointed to find that, despite its color, the luggage accumulated quite a few scratches after just two uses as a carry-on. I wish they could improve the scratch resistance to better maintain the appearance.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, January 1, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Posted by: svalera
from The Woodlands TX
Verified Purchase:Yes
Personal travel
Pros: High Quality, Lightweight
I would recommend this to a friend!
Written by a customer while visiting samsonite.com