Customer reviews from samsonite.com
Samsonite - Freeform 21" Expandable Spinner Suitcase - White
Average customer rating
4.4
(545 Reviews)
Rating breakdown 545 reviews
5 Stars
408
4 Stars
57
3 Stars
21
2 Stars
23
1 Star
36
84%of customers recommend this product.
(
296 out of
351)
Customer Reviews for Samsonite - Freeform 21" Expandable Spinner Suitcase - White
Customer Rating
2
Meh- not very solid
on April 19, 2024
Posted by: Bintajen
from Los Angeles
Each time we’ve used our bags something fails. The zipper failed the first time, the second time a plastic piece ( I think the built in tag)came loose and we were unable to reattach. Seem to get very scratched up so, our new luggage looks worn, right out the gate. (No pun intended) . We have 3 of these but next go round we will likely look elsewhere since there doesn’t seem to be a good warranty for these kinds of defects.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, April 20, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
4
INSTRUCTIONS WOULD HAD BEEN NICE
on June 29, 2024
Posted by: Nurse731
Pretty but had NO instructions on how to set /unlock!!..had to Google it, but for the price I paid I shouldn't have had to....another fellow cruiser that ordered one also did not have instructions
Written by a customer while visiting samsonite.com
Customer Rating
5
If I were you, I would seriously consider this product.
on June 11, 2020
Posted by: David
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] I really love the style and numerous features of the luggage. The expandability of the luggage is great for when you need extra space clothes or any other personal items. Right away when I took these out of the box the quality and overall feel was fantastic. I love the spinner luggage style, this one in particular felt very nice to roll on two or four wheels. The suitcase seems to be very durable and I can't wait to see how it performs over a long period of time. Great job Samsonite
Written by a customer while visiting samsonite.com
Posted by: Angie
from Dallas, TX
Verified Purchase:Yes
I need a new carry on for long weekends, I was surprised at the amount of things I could take with me and still have room to bring a few "new" item from my trip.
Pros: Easy To Carry, High Quality, Lightweight, Stylish
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Jacquelyn
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] Really disappointed in the quality of this suitcase. The handle sticks every time I try to close it and after just one trip, the wear and tear makes it look like this is a 10 year old suitcase.
Written by a customer while visiting samsonite.com
Posted by: Anonymous
from Buffalo, NY
Verified Purchase:Yes
Quality is very good, as expected from Samsonite. Two things that are not a major problem but less than ideal - first, the regular (non-extended) handle is a bit tight to the suitcase and not all that easy to get your fingers wrapped around. Second, the zipper pulls that get snapped in to the suitcase lock are a bit awkward to get positioned just right. They should have given them a little more flexibility to allow for easier locking. But other than those minor complaints I’m very happy with this purchase.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
5
I love my samsonite luggage!
on March 27, 2022
Posted by: mikayla209
from modesto,ca
it’s a great quality and very spacious for my winter clothes when we go Canada or my hawaii trip which fits all my outfit !
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: L Wallock
from Novato, CA
Verified Purchase:Yes
There is enough space to pack 2 weeks of summer clothes, 1 week of winter clothes. There are enough compartments to separate out lingerie, jewelry, clothing, shoes, and you can lock it.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com