Just installed seems good but roller racks inside are broken
on June 7, 2023
Posted by: KrisBasta
from Glendive, MT
We ordered this oven thru Home Depot months ago for our new construct home. It sat on a pallet unmoved/unopened. When we finally got it installed yesterday it seems to work beautifully, looks lovely, etc, but the roller racks on the insides of the oven came in pieces with little metal balls rolling around loose. I will call the company to see about getting replacements as we cannot use either of the ovens until we have racks to use. The stovetop lights easily and flame looks even and nice. I am very excited to get moved in to my new home and start using this (after getting racks).
I bought this stove a little less than a month ago and overall am please with the decision. I have the KFX480 with the Ekynox Fire burner and this thing is amazing! It produces a TON of heat for stir frying or getting my cast iron extremely hot. Plenty of room on the cooktop so that the work space doesn't feel crowded. The only reason(s) I don't give this 5 stars is that the quality appears to be just short of perfect. Our stoves LED on/off button did not work and the LED's were on constantly and one of the oven indicator lights was not installed correctly. Replacement parts are being delivered and covered under the warranty. Also, there appears to be a lot of slop in the gas valves controlling each burner. The burner is on full when it lights but you don't see any reduction in intensity as you turn the valve until you get past medium. All of the control seems to be in this last little area. Maybe you can take the knobs off and adjust the sensitivity of the valve? Lastly, our stove did not ship with the cast iron griddle so I need to call about that. All in all, I'm still very satisfied with stove and customer service has been very responsive so far. The added bonus is that the unit comes with a 4 year warranty to provide extra peace of mind.