Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Amber Yellow
Average customer rating
4.1
(21 Reviews)
Rating breakdown 21 reviews
5 Stars
11
4 Stars
6
3 Stars
1
2 Stars
2
1 Star
1
92%of customers recommend this product.
(
11 out of
12)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Amber Yellow
Posted by: Tiki
from Florida
Verified Purchase:Yes
I wish they would have kept it the same size as the S10E. Also, the styling is more square on this one like they are trying to mimic an I phone. If I wanted an I phone I would have bought one. This is the smallest phone Samsung has available. Please know that the entire population does not want a large phone. If I could get a brand new S10E I would. This S24 is ok, but not hitting it out of the park.
Response from Samsung USBy R&R Team, January 14, 2025
Hi Tiki, we appreciate your feedback on your Samsung Galaxy S24. We are happy tohear you are overall pleased with the features and capabilities of your new device. We understand that the enhanced size from the 5.8 inch display of your previous device to the 6.2 inch display will take some time to adjust to the feel in your hand. We hope you'll reach out to us again in the future with questions or additional feedback on any of your Samsung products. We appreciate you being a loyal Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
1
Buggy disappointment
on February 15, 2024
Posted by: Lkv33
from Kansas City
Expertise:Intermediate
Half my apps don't work anymore, Outlook doesn't work on mobile, Android Auto disconnects randomly, text messages randomly disappear. I'm sure Samsung can blame the software developers but everything worked fine on my S20.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, February 16, 2024
Hey Lkv33,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S24. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. Take a look at, "App is crashing or not working on Samsung phone or tablet" to conduct some troubleshooting steps on your device that may help to resolve what you have described to be experiencing. Reach out to Samsung Support if you would like further assistance afterwards. Thank you for being a trustworthy Samsung customer.
- Debra
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https://www.samsung.com/us/support/troubleshooting/TSG01001496/
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S24. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help. Take a look at, "App is crashing or not working on Samsung phone or tablet" to conduct some troubleshooting steps on your device that may help to resolve what you have described to be experiencing. Reach out to Samsung Support if you would like further assistance afterwards. Thank you for being a trustworthy Samsung customer.
- Debra
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https://www.samsung.com/us/support/troubleshooting/TSG01001496/
https://www.samsung.com/us/smartphones/galaxy-s24-ultra/
Written by a customer while visiting Samsung US
Posted by: Selam
from Atlanta
Expertise:Expert
Verified Purchase:Yes
I had to return it because of over heating I was very Disappointed.
Features
1
Performance
3
Design
5
Value
4
Response from Samsung USBy R&R Team, September 24, 2024
Thanks for reaching out, Selam. We appreciate you reaching out to let us know how you feel about the Galaxy S24. One of the standout features of the S24's display is the Vision Booster, which ensures optimal color and contrast, even on the brightest of days. This means that whether you're indoors or outdoors, you'll always enjoy a clear and vibrant viewing experience. In terms of performance, the Galaxy S24 comes equipped with the latest Vapor Chamber, which has been enhanced to be even bigger than before. This, coupled with an improved heat dissipation system, ensures that you can game at peak performance without worrying about overheating. Whether you're engaging in intense gaming sessions or running demanding applications, the Galaxy S24 is designed to keep up with your needs. Whether you're using a phone, tablet, smartwatch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. If you are still or ever experience your device heating up, check out the link attached for options to help keep your devices at their normal operating temperature. For any further assistance, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10002887/
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Written by a customer while visiting Samsung US
Customer Rating
2
Washed colors and Censored AI
on February 8, 2024
Posted by: Galaxy Bro
from Ft Lauderdale, FL
Expertise:Intermediate
The phone itself is great. operates as expected from someone who has bought Samsung for 15 years. However.....
My review of two stars is from the washed out display and censoring/child lock AI features. I'm having a hard time not thinking about sending it back and keeping my S23 Ultra. The screen display is much more pleasant. the blacks are black and the colors pop great for HDR content on the S23U. Samsung has released statements saying this is intended with the display. If that is true Samsung... you should fire whoever "intended" the extremely washed out display. I really hope you release a patch for the Vivid setting.
In addition I upgraded for the new AI features (Grammar and Formatting) . I use my phone for both personal and professional use. The AI features I found are very limiting in your speech. If you write anything that a sensitive child may not like, it will prompt "Cant check this text because it ((might)) contain inappropriate content".
If you are like me and work in the Mental Health and Substance abuse field or similar field where tough conversations do take place, it's useless.
If you are like me and work in the Mental Health and Substance abuse field or similar field where tough conversations do take place, it's useless.
I've tested many combinations across many subjects. it all comes back the same. Stop censoring the public, It shouldn't matter what's contained in the text.
From someone who has owned almost every galaxy device, this is the first time I feel disappointed. And to top it off Samsung wants to charge in 2025 for a censored AI device.....
Features
1
Performance
5
Design
1
Value
3
Response from Samsung USBy Social Commerce, February 23, 2024
Hiya Galaxy Bro,
Thanks for taking the opportunity to share your recent experience with your Galaxy S24 Ultra with us. We appreciate your candor as we make every effort to improve the functionality and experiences associated with the new Galaxy AI features. As we strive to be innovative, we will continue to collaborate with the top industry leading AI partners to expand Galaxy AI features to make mobile AI more accessible to our customers in their daily lives. Samsung continuously enhances Galaxy device experiences based on our consumer feedback. The Galaxy S24 series' display has been tuned for a more accurate and comfortable viewing experience. We look forward to providing the best possible viewing experiences through advanced hardware and software integration efforts. If you would like any additional assistance or if you would like to share any other feedback with us, please do not hesitate to reach out to Samsung Support. Thank you for being a valued Samsung customer.
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Thanks for taking the opportunity to share your recent experience with your Galaxy S24 Ultra with us. We appreciate your candor as we make every effort to improve the functionality and experiences associated with the new Galaxy AI features. As we strive to be innovative, we will continue to collaborate with the top industry leading AI partners to expand Galaxy AI features to make mobile AI more accessible to our customers in their daily lives. Samsung continuously enhances Galaxy device experiences based on our consumer feedback. The Galaxy S24 series' display has been tuned for a more accurate and comfortable viewing experience. We look forward to providing the best possible viewing experiences through advanced hardware and software integration efforts. If you would like any additional assistance or if you would like to share any other feedback with us, please do not hesitate to reach out to Samsung Support. Thank you for being a valued Samsung customer.
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Written by a customer while visiting Samsung US
Customer Rating
4
Features seems great
on February 10, 2024
Posted by: Steph
Just purchased, hoping it be as great as previous version of the Note
Written by a customer while visiting Samsung US
Customer Rating
5
tats,
on February 11, 2024
Posted by: joebag
from Florence,ky
i m really hard on things.. hope I don't break it lol
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung weather app
on February 21, 2024
Posted by: ga at clinton
from ny
Expertise:Expert
Samsung weather app- version 1.6.75.35 lost updated time shown on widget, and Not able to select auto update frequency, as in version 1.6.46.3... please release update that fixes a)being able to choose auto update frequency, i.e. 1hour, 3hours, 24hours, and b) show the time that the weather updated on the weather widget.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
How i feel
on February 29, 2024
Posted by: Dogface
from Oregon
Expertise:Intermediate
I love my s9 but I need something a lil faster im sure if I get the s24
Features
5
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US