Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip5 256GB (Unlocked) - Graphite
Average customer rating
4.7
(4,246 Reviews)
Rating breakdown 4,246 reviews
5 Stars
3,183
4 Stars
805
3 Stars
174
2 Stars
42
1 Star
42
71%of customers recommend this product.
(
22 out of
31)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip5 256GB (Unlocked) - Graphite
Customer Rating
5
This device has really awesome features!
on February 26, 2025
Posted by: Pick6Carlos
[This review was collected as part of a promotion.] I use my phone for just about everything. I have a really nice laptop that I don't use near as much as my phone. I love that it has so much storage. My last phone was the galaxy note 10 and the storage filled up so fast that I was having to constantly delete and get rid of old files or pictures. I really enjoy this phone during football season. I can watch any game I want and the picture quality is phenomenal. Keep up the good work Samsung. You guys are doing great!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This phone is great no more cracked screens
on February 26, 2025
Posted by: ZoJohn65
[This review was collected as part of a promotion.] I stream the latest movies and music on the go it's great.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love Love this phone
on February 26, 2025
Posted by: KITTY2324
[This review was collected as part of a promotion.] The Z flip 5 is a great phone with all good features. I won't be going back to a regular phone. The flip is the future of phones.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I Love my my galaxy flip phone
on February 26, 2025
Posted by: Nana2017
[This review was collected as part of a promotion.] I love my flip phone. It never pocket dials anyone. I can text or voice text. I have 5 screens to download all the apps I want. It comes with Bixby. I can watch movies with ease and no delays. I download music. I can do anything I ever wanted to do on this phone with plenty on memory. I can't say enough good things about my phone. There is seemless actions going from app to app. It also has audie erase. I have had it for 5 years now.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Galaxy flip 5 tash
on February 26, 2025
Posted by: Richirichi
[This review was collected as part of a promotion.] I had my Galaxy Z Flip 5 for about 5 months until one day I heard something creaking in the hinges and when I tried to open it the screen went black and the touch stopped working, although its small screen is useful for most things I hoped to keep it for much longer. So I do not recommend these models unless you want to leave it in the box forever, for daily use its life expectancy is much lower than any other category of Galaxy. 100% recommended the Galaxy S category 0% recommended the Galaxy Z category
Value
1
Response from Samsung USBy R&R, March 3, 2025
Hi Richirichi,
Thank you for your review of your Galaxy Z Flip5. If you have noticed that the screen on your Galaxy Z Flip5 has gone black, you may have options. One of these options is our Galaxy Z Assurance program. All of our Z Series devices are automatically enrolled into this program, which offers discounts on screen repairs and some valuable free benefits. More information will be linked. If you have any questions, please get in touch with our Samsung Support Team to learn more. Thank you for reaching out, and we thank you for choosing Samsung. -Ty
Galaxy Z Assurance Screen Repair for Galaxy Z Flip5 and Galaxy Z Fold5 Offer Terms
https://www.samsung.com/us/support/service/z-screen-repair-promo/
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Thank you for your review of your Galaxy Z Flip5. If you have noticed that the screen on your Galaxy Z Flip5 has gone black, you may have options. One of these options is our Galaxy Z Assurance program. All of our Z Series devices are automatically enrolled into this program, which offers discounts on screen repairs and some valuable free benefits. More information will be linked. If you have any questions, please get in touch with our Samsung Support Team to learn more. Thank you for reaching out, and we thank you for choosing Samsung. -Ty
Galaxy Z Assurance Screen Repair for Galaxy Z Flip5 and Galaxy Z Fold5 Offer Terms
https://www.samsung.com/us/support/service/z-screen-repair-promo/
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Written by a customer while visiting Samsung US
Customer Rating
5
Once you go Flip, you can't go back!
on February 27, 2025
Posted by: Derekuda
[This review was collected as part of a promotion.] I've owned the flip 3 and 4 before this, and every iteration keeps getting better and better! The absolute best thing about the Flip is that it's a full size phone when you need it, and small pocketable device when you don't. Throw it in your pocket and just forget that it's there. Camera quality is great, and it is the ultimate phone if you love taking selfies and group shots. It also acts as it's own tripod which is handy. Overall, if you love your traditional style S25 type phone but don't like carrying a slab in your pocket, you will love a flip even more!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great Idea, Kinks not fully worked out
on February 28, 2025
Posted by: FlipPhoneLover
[This review was collected as part of a promotion.] I love how this phone works, another great samsung software product. I do have to say having to get it repaired and eventually replaced every 3-4 months is not ideal. The hinge on the front screen is way too sensitive and the durability needs to be upped in future iterations. More app options on the cover screen could be very appealing to customers as well, as Samsung is known for its customization abilites for users. I would also like the option to be able to disable and remove any assistant/AI from Google or Samsung, since I don't use it, I find the pop-ups from them bothersome even though the apps are not turned on. I look forward to see how they go from here :)
Value
3
Response from Samsung USBy R&R, March 4, 2025
Hi FlipPhoneLover,
Thank you for reaching out and sharing your enthusiasm for your Galaxy Z Flip5 phone. We've packed a lot of features into this compact device, allowing endless possibilities. Whether capturing a selfie or filming a nature documentary, your Z Flip5 has you covered. Using features like Galaxy AI is entirely optional. You can enable on-device processing, which means your data is processed directly on your phone, enhancing privacy and speed. Alternatively, you can opt for cloud-based processing, sending your data to external servers for processing. If you turn off the AI features, the answer is yes—you can either disable them or allow only on-device processing. There's also a "master switch" to turn off all cloud-based processing for Galaxy AI features. To find this setting, navigate to Settings, tap Galaxy AI, and then toggle the switch to "Process data only on the device." Once again, we appreciate you sharing your experience. Thank you for choosing innovation with Samsung! -Ty
Use features with Galaxy AI on your Galaxy phone and tablet
https://www.samsung.com/us/support/answer/ANS10000753/#:~:text=A%20list%20of%20your%20device%27s,tap%20Tips%20and%20user%20guide.
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Thank you for reaching out and sharing your enthusiasm for your Galaxy Z Flip5 phone. We've packed a lot of features into this compact device, allowing endless possibilities. Whether capturing a selfie or filming a nature documentary, your Z Flip5 has you covered. Using features like Galaxy AI is entirely optional. You can enable on-device processing, which means your data is processed directly on your phone, enhancing privacy and speed. Alternatively, you can opt for cloud-based processing, sending your data to external servers for processing. If you turn off the AI features, the answer is yes—you can either disable them or allow only on-device processing. There's also a "master switch" to turn off all cloud-based processing for Galaxy AI features. To find this setting, navigate to Settings, tap Galaxy AI, and then toggle the switch to "Process data only on the device." Once again, we appreciate you sharing your experience. Thank you for choosing innovation with Samsung! -Ty
Use features with Galaxy AI on your Galaxy phone and tablet
https://www.samsung.com/us/support/answer/ANS10000753/#:~:text=A%20list%20of%20your%20device%27s,tap%20Tips%20and%20user%20guide.
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Written by a customer while visiting Samsung US
Customer Rating
2
Great size, terrible phone
on February 28, 2025
Posted by: Afghanii
[This review was collected as part of a promotion.] I've had nothing but returns on this phone several times for the simple fact that the screen would just stopped working after barely using the folding part and opening it I would have recommend this phone at all I love flip phones but unless they really actually fix the screen middle part of it where it would actually work and not crease and actually function in the front then it'll be a different story I gave it it to because of the size
Value
2
Response from Samsung USBy R&R, March 4, 2025
Hi Afghanii,
Thank you for sharing your experience with your Galaxy Z Flip5! It is an excellent concept of a compact phone that packs a considerable punch. Loaded with features and unlimited possibilities, you can do more than ever on your mobile device. With cutting-edge innovation, the Z Flip5 has been built to withstand. Including out-of-the-box protection allows your device to receive one free screen protector repair and discounts on screen repairs with our Galaxy Z Assurance program. We would love to learn more about your device. You can contact our Samsung Support Team to discover options. We thank you for reaching out. Thanks for making Samsung your go-to choice! -Ty
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Thank you for sharing your experience with your Galaxy Z Flip5! It is an excellent concept of a compact phone that packs a considerable punch. Loaded with features and unlimited possibilities, you can do more than ever on your mobile device. With cutting-edge innovation, the Z Flip5 has been built to withstand. Including out-of-the-box protection allows your device to receive one free screen protector repair and discounts on screen repairs with our Galaxy Z Assurance program. We would love to learn more about your device. You can contact our Samsung Support Team to discover options. We thank you for reaching out. Thanks for making Samsung your go-to choice! -Ty
Samsung Support
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US