Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip5 256GB (Unlocked) - Graphite
Average customer rating
4.7
(4,246 Reviews)
Rating breakdown 4,246 reviews
5 Stars
3,183
4 Stars
805
3 Stars
174
2 Stars
42
1 Star
42
71%of customers recommend this product.
(
22 out of
31)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip5 256GB (Unlocked) - Graphite
Customer Rating
5
Excellent computer
on February 25, 2025
Posted by: ListMakerLady1
[This review was collected as part of a promotion.] The computer works perfectly. No issues. Easy to use and light weight. The pen feature is the best. I would recommend this laptop to everyone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
By far, this phone is my Favorite
on February 25, 2025
Posted by: JesseIsTheChosenOne
[This review was collected as part of a promotion.] To start, the compact size is perfect. Fits in my pocket with room to spare. And the flip action still amazes me to this day. And how versatile the front screen is. Whether you are checking the time, answering a call/text, or using it as a mirror for others when taking their picture. And its shutter speed helps give the best quality image with any blurs or light flares. And the seemless actions across apps and its many features including "Now Brief", "Audio Eraser", and many more. Overall, my favorite phone that I've owned. So much so that I had to buy a second one to have as a backup
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on February 25, 2025
Posted by: Roadie
[This review was collected as part of a promotion.] Dont have to worry about a crack if it falls easy to use and can see calls on screen
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Product has great features
on February 26, 2025
Posted by: SanDiegoSamsungGuy
[This review was collected as part of a promotion.] Small, portable when closed. Fits in all pockets. Screen on front is useful
and easy to read. Seamless actions across all devices. (phones, buds, Computer) Durable.
and easy to read. Seamless actions across all devices. (phones, buds, Computer) Durable.
Value
4
Response from Samsung USBy R&R, March 27, 2025
Hi there SanDiegoSamsungGuy,
Thank you for letting us know how it is going with your Galaxy Z Flip5! Easy to carry, a bold and thinner design that’s charmingly compact when folded and easily portable. Easy single-hand control with access to the full cover screen that can be used with just one hand. Perfect power that can fit in your hand with unmatched durability. Worry-free water resistance has been tested for over 5 years and 200,000 folds. We hope you continue to enjoy the compact convenience! We thank you for your review! Thanks for being part of the Samsung family!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for letting us know how it is going with your Galaxy Z Flip5! Easy to carry, a bold and thinner design that’s charmingly compact when folded and easily portable. Easy single-hand control with access to the full cover screen that can be used with just one hand. Perfect power that can fit in your hand with unmatched durability. Worry-free water resistance has been tested for over 5 years and 200,000 folds. We hope you continue to enjoy the compact convenience! We thank you for your review! Thanks for being part of the Samsung family!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone, hands down
on February 26, 2025
Posted by: Luv4samsung
[This review was collected as part of a promotion.] I use my phone for everything...fun, work, reading, bill pay and games. The pictures are amazing, I have people remark on them all of the time, how clear and concise the photos are. It is small but mighty and I love that..I always have people fascinated with the fact that it closes, and you can never see a crease or line interfering with the look of the screen. I love the compact slim figure, it fits in my small purses, pants pocket or hubby's pocket, when necessary! It is cute fun and very durable! I dropped it unfortunately without a cover and not a scratch on it. The battery lasts a long time and its seamless actions across apps makes multi-tasking so much easier! It is the first phone I have not wanted to trade for a new one within the first year...it is almost paid off and I want to keep it as long as it holds up, that is how much I love this phone! I highly recommend it to everyone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
It's ok probably would make changes
on February 26, 2025
Posted by: HoneyD
[This review was collected as part of a promotion.] The phone has pixels on it already & i need to replace it. The screen protector does not stay on well within the flipping of the phone. Overall I like the phone just doesn't seem to last long
Value
3
Response from Samsung USBy R&R, March 4, 2025
Hi HoneyD,
It’s great to hear from you and receive your review of your Galaxy Z Flip5. When you got your Z Flip5, you were automatically enrolled in the Galaxy Z Assurance program. Your device, designed to withstand over 200,000 folds over 5 years of daily use, is a testament to its durability. As a token of our appreciation, you are eligible for one free screen protector replacement and screen repair discount. If you would like more information and want to find out how to take advantage of this benefit, please contact the Samsung Support Team. We thank you for reaching out. Thanks for being part of the Samsung family! -Ty
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z-screen-repair-promo/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
It’s great to hear from you and receive your review of your Galaxy Z Flip5. When you got your Z Flip5, you were automatically enrolled in the Galaxy Z Assurance program. Your device, designed to withstand over 200,000 folds over 5 years of daily use, is a testament to its durability. As a token of our appreciation, you are eligible for one free screen protector replacement and screen repair discount. If you would like more information and want to find out how to take advantage of this benefit, please contact the Samsung Support Team. We thank you for reaching out. Thanks for being part of the Samsung family! -Ty
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z-screen-repair-promo/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Love my z flip 5
on February 26, 2025
Posted by: Live2ridemike
[This review was collected as part of a promotion.] So at first I was a little skeptical about getting a folding phone with the OLED screen. To my surprise it has lasted greatly and I have had no problems with it. The apps are smooth and transition easily. And one of the features I really like is the front cover screen. Kind of a neat thing to customize. I live in the country so I'm quite a ways from the nearest cell phone tower so I do wish it had a stronger antenna. But I give the phone five stars because it has been a great one. Long battery life and with a protective case it has been pretty tough and no issues.
Value
5
Written by a customer while visiting Samsung US