Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip5 256GB (Unlocked) - Graphite
Average customer rating
4.7
(4,246 Reviews)
Rating breakdown 4,246 reviews
5 Stars
3,183
4 Stars
805
3 Stars
174
2 Stars
42
1 Star
42
71%of customers recommend this product.
(
22 out of
31)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip5 256GB (Unlocked) - Graphite
Customer Rating
4
Great mini phone, with some adjustments
on November 8, 2024
Posted by: SamSang
[This review was collected as part of a promotion.] The greatest weaknesses of the phone are the frailty of the inner screen and Samsung's need to reinvent the wheel when it comes to ubiquitous google apps such as Google pay. You can change to google pay, Google assistant, and Google keyboard but it comes with quirks. The same can be said about use of most apps on the outer screen. You need a 3rd party app to use anything but the most basic apps but once you have it you can do almost anything on the outer screen, with a few minor drawbacks. Full screen never works for videos in browsers but other apps don't seem to have a problem doing full screen video.
The ai update coming to flip 5 despite the 6 already being out was a nice of example of one of the general upsides of Samsung: longevity of support.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Flip 5 is one of the best phones
on November 9, 2024
Posted by: Sparky
[This review was collected as part of a promotion.] I have had my flip 5 for just shy of a year. It is absolutely one of the best phones I have ever owned! From features to durability it is a winner.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Cool product design
on November 9, 2024
Posted by: vonmyx
[This review was collected as part of a promotion.] This product is robust, cute and it hall the greatest features I needed for a smartphone and not to mention it has a cool Factor because ot its design! I encourage most of my colleagues at work to buy or switch to the Samsung Z flip series because of its portability, unique design and whenever I go to restaurants or mall, most people ask what phone am I using and I always informed them that it is the new Samsung Z flip series
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good features in a compact design
on November 9, 2024
Posted by: Bugdaddy
[This review was collected as part of a promotion.] With the latest AI update the translation feature is helpful in my travels.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy Flip 5
on November 11, 2024
Posted by: Msjaye30
[This review was collected as part of a promotion.] My Flip 5 is the ultimate it's the best phone on the market. With the new Galaxy AI, it's just awesome. This phone does so much. I mean, it's like, I don't know, just the best. That's all I know. I don't even know how to say it. I'm just in awe of this phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
We love this thing!
on November 12, 2024
Posted by: GadgetPrince
[This review was collected as part of a promotion.] I switched my son from a TCL to this galaxy flip 5 in mint green because all of the Galaxy AI features were awesome. The outside screen is so cool and he loves it because he can do a lot with his phone with out even opening it. The battery life is quite good for being a device with all that's going on. He likes that it is small and compact. He said it fits his pocket perfectly. He's super happy with this phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
It's amazing but the camera
on November 12, 2024
Posted by: Gunzfordays
[This review was collected as part of a promotion.] The phone is great I've had no problem with it but the camera is not great
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Fun phone to have
on November 13, 2024
Posted by: Blackrose66
[This review was collected as part of a promotion.] I decided to upgrade to this Zflip5 phone. I've always love android and missed the concept of a "fold" phone. I love it although sometimes the screen may act up. I've had it for a couple months now and the screen protector is slightly coming off but other than that it's a good phone.
Value
3
Response from Samsung USBy Social Commerce, November 13, 2024
Hi Blackrose66,
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Z Flip5. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Z Flip5 is the 5th generation foldable technology utilizing advanced, time-tested folding innovation that has been tested and verified to withstand 200,000 folds over 5 years of daily use. It features the zero-gap Flex Hinge, Gorilla Glass Victus 2, and has an IPX8 water and dust resistance rating. You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. An internal screen protection is pre-installed on your device plus you can get a free one-time screen protector replacement, if needed. Or you can get special coverage for a discounted, one-time screen replacement due to defect or accident. Now with just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Please take a moment to review, "Care for your Samsung foldable phone" to learn how you can keep your device in its pristine condition. If you would like any further assistance after reviewing the resource shared, feel free to contact Samsung Support at your leisure. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
https://www.samsung.com/us/support/answer/ANS00083043/
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Z Flip5. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Z Flip5 is the 5th generation foldable technology utilizing advanced, time-tested folding innovation that has been tested and verified to withstand 200,000 folds over 5 years of daily use. It features the zero-gap Flex Hinge, Gorilla Glass Victus 2, and has an IPX8 water and dust resistance rating. You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. An internal screen protection is pre-installed on your device plus you can get a free one-time screen protector replacement, if needed. Or you can get special coverage for a discounted, one-time screen replacement due to defect or accident. Now with just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Please take a moment to review, "Care for your Samsung foldable phone" to learn how you can keep your device in its pristine condition. If you would like any further assistance after reviewing the resource shared, feel free to contact Samsung Support at your leisure. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
https://www.samsung.com/us/support/answer/ANS00083043/
Written by a customer while visiting Samsung US