Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip5 256GB (Unlocked) - Graphite
Average customer rating
4.7
(4,246 Reviews)
Rating breakdown 4,246 reviews
5 Stars
3,183
4 Stars
805
3 Stars
174
2 Stars
42
1 Star
42
71%of customers recommend this product.
(
22 out of
31)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip5 256GB (Unlocked) - Graphite
Customer Rating
3
This is light and small
on August 27, 2024
Posted by: Lbsly215
[This review was collected as part of a promotion.] This is a great phone to use when searching AI. I have had this phone for a year. The basic features are good and easy. I love the inside fold screen but the outside screen is pretty useless. This is not a full activity, small screen but rather just something to look at. Camera is basic.
Value
3
Response from Samsung USBy Social Commerce, August 30, 2024
Hi Lbsly215,
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Z Flip5. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. You can do more with the Flex Window, the convenient 3.4" cover screen of your Z Flip5. You can reply to messages with a full keyboard, make calls, check the weather forecast and even access your wallet. You can also access and organize your widgets from the cover screen, so you always have your favorites at your fingertips! It's easy to customize your device with your favorite widgets, video wallpapers, clock faces and more to make your Galaxy Z Flip5 uniquely you. The Galaxy Z Flip5 is equipped with a 10MP Front Camera with a wider angle than Galaxy Z Flip4. On the other side, it features a 12MP Ultra-Wide Camera and 12MP Wide Camera. Improved hardware — like the Super Clear Lens — and software — like adaptive VDIS — work together to deliver crisp and colorful photos, selfies and videos. If you would like to share any other feedback with us regarding the performance, functionality, or durability of your device or if you would like any further assistance, feel free to reach out to Samsung Support.
Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
https://www.samsung.com/us/support/downloads/
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Z Flip5. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. You can do more with the Flex Window, the convenient 3.4" cover screen of your Z Flip5. You can reply to messages with a full keyboard, make calls, check the weather forecast and even access your wallet. You can also access and organize your widgets from the cover screen, so you always have your favorites at your fingertips! It's easy to customize your device with your favorite widgets, video wallpapers, clock faces and more to make your Galaxy Z Flip5 uniquely you. The Galaxy Z Flip5 is equipped with a 10MP Front Camera with a wider angle than Galaxy Z Flip4. On the other side, it features a 12MP Ultra-Wide Camera and 12MP Wide Camera. Improved hardware — like the Super Clear Lens — and software — like adaptive VDIS — work together to deliver crisp and colorful photos, selfies and videos. If you would like to share any other feedback with us regarding the performance, functionality, or durability of your device or if you would like any further assistance, feel free to reach out to Samsung Support.
Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
5
Just what I needed
on August 29, 2024
Posted by: Studious
[This review was collected as part of a promotion.] I love that this tablet comes with it's own pen already and it doesn't need to be charged to use. I use it for taking notes and it works great. I mostly use my tablet for studying and it's just what I needed. It's the perfect size to carry around with me and for watching videos during down time. I often use the split screen feature to take notes while I have a book open
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone but needs more love from Samsung
on August 30, 2024
Posted by: Krazynino420
[This review was collected as part of a promotion.] This phone has been useful in all aspects of my life especially for mental health. The fact it folds has been making easier to detach myself from my phone and social media. I focus more on life now and appreciate it more and have been using my camera to record life's best moments for myself. The camera in 4k is amazing. I have noticed that although if you zoom in with the camera and it looks blurry on screen, that is not the case when u see the video on a 4k tv screen/monitor. U can really see details. The mic is crazy good, the only thing is i wish they had the mic on the hack of the phone next to the camera or something. At the moment when holding the phone, the palm of your hand might cover the mic like in other phones but this mic is very direct. Its a cool fact most people font know or use but the screen cover is amazing in handling almost any vital task, it amazed me how it was capable of playing call of duty mobile on the screen. The Galaxy AI is pretty awesome when it comes to editing pictures but i still dont trust it. It requires permission into your soul to use it.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great multiscreen flex mode
on September 1, 2024
Posted by: 2kids1Love
[This review was collected as part of a promotion.] Phone provides 2 screens to multi task and be a le to use 2 totally different screens side by side in flex mode.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Lo mejor de samsung
on September 3, 2024
Posted by: Mister
[This review was collected as part of a promotion.] Muy bonito producto siempre da lo mejor en unas fotografías
Cuando resivo una llamada puedo contestar con el celular cerrado y cambiar de música con mucha facilidad
Cuando resivo una llamada puedo contestar con el celular cerrado y cambiar de música con mucha facilidad
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A Stylish Pocket-Sized Powerhouse
on September 3, 2024
Posted by: Tigger
[This review was collected as part of a promotion.] The Samsung Galaxy Z Flip 5 is a sleek and stylish foldable smartphone that offers a unique user experience. Its compact design makes it easy to carry around, while its large, immersive display provides a fantastic viewing experience. One of the standout features of this device is its integration with Galaxy AI. Galaxy AI enhances the functionality of the Z Flip 5 in numerous ways. For instance, it can help you with tasks like: Smart search, Real-time Translation, Note Summarization, Photo Editing.
My Favorite Features are:
- Flex Mode: This innovative feature allows you to fold the phone to any angle, making it perfect for hands-free video calls, selfies, and watching videos.
- Cover Screen: The external display lets you check notifications, reply to messages, and even use select apps without fully unfolding the phone.
My Favorite Features are:
- Flex Mode: This innovative feature allows you to fold the phone to any angle, making it perfect for hands-free video calls, selfies, and watching videos.
- Cover Screen: The external display lets you check notifications, reply to messages, and even use select apps without fully unfolding the phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This device is awesome
on September 3, 2024
Posted by: Lovelydevi
[This review was collected as part of a promotion.] Galaxy AI is the most effective solution available. Particularly for message app
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
The phone started malfunction.
on September 3, 2024
Posted by: TechLover
[This review was collected as part of a promotion.] Galaxy AI feature is great.
Use the phone for calls and web browsing.
The phone started malfunctioning after 8 months of use. There is green line appear in the screen. Half of the screen flickers.
Value
3
Response from Samsung USBy Social Commerce, September 6, 2024
Howdy Techlover,
Thanks for taking the time to share your thoughts with us about your Samsung Galaxy Z Flip5. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices. Samsung Care+ comes in great for those unexpected situations in life like falling into the pool with our device, to dropping and shattering the screen while carrying in groceries, to accidentally losing our phone, or when someone steals your device. We conveniently have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. The Galaxy Z Flip5 is the 5th generation foldable technology utilizing advanced, time-tested folding innovation that has been tested and verified to withstand 200,000 folds over 5 years of daily use. It features the zero-gap Flex Hinge, Gorilla Glass Victus 2, and has an IPX8 water and dust resistance rating. You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. An internal screen protection is pre-installed on your device plus you can get a free one-time screen protector replacement, if needed. Or you can get special coverage for a discounted, one-time screen replacement due to defect or accident. Now with just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Please take a moment to review, "Care for your Samsung foldable phone" to learn how you can keep your device in its pristine condition. Let us know if you have any questions for us or if you would like any further assistance by reaching out to Samsung Support. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
https://www.samsung.com/us/support/answer/ANS00083043/
Thanks for taking the time to share your thoughts with us about your Samsung Galaxy Z Flip5. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices. Samsung Care+ comes in great for those unexpected situations in life like falling into the pool with our device, to dropping and shattering the screen while carrying in groceries, to accidentally losing our phone, or when someone steals your device. We conveniently have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. The Galaxy Z Flip5 is the 5th generation foldable technology utilizing advanced, time-tested folding innovation that has been tested and verified to withstand 200,000 folds over 5 years of daily use. It features the zero-gap Flex Hinge, Gorilla Glass Victus 2, and has an IPX8 water and dust resistance rating. You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. An internal screen protection is pre-installed on your device plus you can get a free one-time screen protector replacement, if needed. Or you can get special coverage for a discounted, one-time screen replacement due to defect or accident. Now with just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Please take a moment to review, "Care for your Samsung foldable phone" to learn how you can keep your device in its pristine condition. Let us know if you have any questions for us or if you would like any further assistance by reaching out to Samsung Support. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
https://www.samsung.com/us/support/answer/ANS00083043/
Written by a customer while visiting Samsung US