Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip5 256GB (Unlocked) - Graphite
Average customer rating
4.7
(4,246 Reviews)
Rating breakdown 4,246 reviews
5 Stars
3,183
4 Stars
805
3 Stars
174
2 Stars
42
1 Star
42
71%of customers recommend this product.
(
22 out of
31)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip5 256GB (Unlocked) - Graphite
Customer Rating
5
My galaxy
on August 12, 2024
Posted by: Shan7572
[This review was collected as part of a promotion.] Really love the functionality of this phone and the compact sleekness
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love the phone with 1 exception
on August 12, 2024
Posted by: LAB25TH
[This review was collected as part of a promotion.] I love this phone with one exception. It gets REALLY HOT till I have to quit what I'm doing and close it so it will cool down.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Greatest flip phone so far
on August 12, 2024
Posted by: Siracco
[This review was collected as part of a promotion.] My phone is used for work and minor gaming, and it's a major step up. The higher refresh rate is amazing and now screen makes everything pop in game, and Galaxy Ai has very helpful in the work department organizing information and helping me search things up. The z flip 5 is my favorite phone so far
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
The middle of the flip
on August 12, 2024
Posted by: LaDonna23
[This review was collected as part of a promotion.] I love my Flip 5, but it's not waterproof. I kept hearing a weird sound when I open it. I love using it with the AI technology
Value
3
Response from Samsung USBy Social Commerce, August 13, 2024
Greetings LaDonna23,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Z Flip5. We appreciate your feedback as it provides us the opportunity to remain innovative while improving the functionality of our product line as well as the design. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices that would offer you the ultimate physical protection for your investments. Samsung Care+ comes in great for those unexpected situations that we may find ourselves in life like falling into the neighbor's pool with our phone in hand, to dropping and shattering the screen while carrying in the last bag of groceries, to accidentally losing our phone, or when someone steals your device. We conveniently have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. The Galaxy Z Flip5 is the 5th generation foldable technology utilizing advanced, time-tested folding innovation that has been tested and verified to withstand 200,000 folds over 5 years of daily use. It features the zero-gap Flex Hinge, Gorilla Glass Victus 2, and has an IPX8 water and dust resistance rating. You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. An internal screen protection is pre-installed on your device plus you can get a free one-time screen protector replacement, if needed. Or you can get special coverage for a discounted, one-time screen replacement due to defect or accident. Now with just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Please take a moment to review, "Care for your Samsung foldable phone" to learn how you can keep your device in its pristine condition. Let us know if you have any questions for us after reviewing the resources that have been shared or if you would like any further assistance by reaching out to Samsung Support at your earliest convenience. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
https://www.samsung.com/us/support/answer/ANS00083043/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Z Flip5. We appreciate your feedback as it provides us the opportunity to remain innovative while improving the functionality of our product line as well as the design. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices that would offer you the ultimate physical protection for your investments. Samsung Care+ comes in great for those unexpected situations that we may find ourselves in life like falling into the neighbor's pool with our phone in hand, to dropping and shattering the screen while carrying in the last bag of groceries, to accidentally losing our phone, or when someone steals your device. We conveniently have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. The Galaxy Z Flip5 is the 5th generation foldable technology utilizing advanced, time-tested folding innovation that has been tested and verified to withstand 200,000 folds over 5 years of daily use. It features the zero-gap Flex Hinge, Gorilla Glass Victus 2, and has an IPX8 water and dust resistance rating. You also have the ultimate innovation and peace-of-mind with Galaxy Z Assurance. An internal screen protection is pre-installed on your device plus you can get a free one-time screen protector replacement, if needed. Or you can get special coverage for a discounted, one-time screen replacement due to defect or accident. Now with just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. Please take a moment to review, "Care for your Samsung foldable phone" to learn how you can keep your device in its pristine condition. Let us know if you have any questions for us after reviewing the resources that have been shared or if you would like any further assistance by reaching out to Samsung Support at your earliest convenience. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
https://www.samsung.com/us/support/answer/ANS00083043/
Written by a customer while visiting Samsung US
Customer Rating
5
ZFlip 5 Experience
on August 12, 2024
Posted by: NickFlipZ5
[This review was collected as part of a promotion.] The Galaxy AI feature where I can circle an item on my screen and find it on websites I love it! The best Flip device I have used.
I love the Splitscreen feature. Being able to play my mobile games and make sure my work is getting done. Or even researching things while playing games is super great.
I love the Splitscreen feature. Being able to play my mobile games and make sure my work is getting done. Or even researching things while playing games is super great.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Included way more than I expected!
on August 12, 2024
Posted by: Bohogirly
[This review was collected as part of a promotion.] At first I was worried about folding my new phone because I didn't wanna damage it. However, the screen is actually very flexible and durable for this! Not only that, but the AI included with the GalaxyFlipZ5 is astonishing! AI can automatically remove any unwanted objects from the background of my photos, as well as edit the photos features to really make it professional looking. Overall, I can say that the AI feature has definitely eased my experince as a Samsung user!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The must have phone
on August 12, 2024
Posted by: CurvySocialite
[This review was collected as part of a promotion.] When they announced that the z Flip 5 was coming out, I knew I had to have it. A former owner of the Z flip 4, I love how compact this phone is. I literally pop it in my pocket and go. Also, the fact it has so much memory, it has been a god send witk work stuff and socially. Pairing with my desktop, laptop, and tablet is a breeze. But can we talk about the AI integration??? I love that I can do live translation in a call. It literally has given me a leg up in business.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Love me some Samsung
on August 12, 2024
Posted by: Boston
[This review was collected as part of a promotion.] I've Have had many samsung products over Many years including phones. I was waiting several years for samsung to come out with Their folding technology. I love this phone because I am able to have a large screen but able to fold my phone in half so that when i'm working and I have it in my holster on my waist, I can still freely move and not snap The phone In half. I recently just upgraded to the flip five and I already started looking up information for the flip six especially with the AI technology and I contemplated getting it, but money is tight right now. The only reason I didn't rate this phone higher.It's because of memory space. I didn't know that newer phones stupid. Do not hold sd cards anymore, creating Phone storage issues even though you can save online. I'd rather not Pay monthly and I worry about usbs Corrupting and failing. At the end of the day, I still have my samsung That I Rely on for many Important reasons in my life And hopefully we will see a rollable phone sometime Soon as I know, samsung has it's wonderful technology.
Value
3
Response from Samsung USBy Social Commerce, August 13, 2024
Greetings Boston,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Z Flip5. Your feedback is appreciated as we strive to be innovative and improve the design and functionality of our products. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you're running low on storage for your precious memories on your device, you do have the option of utilizing cloud-based storage options like Samsung Cloud, Google Drive, and Microsoft OneDrive to keep your content safe from prying eyes. If you would like more information, feel free to take a look at "Manage storage on your Samsung Galaxy phone" to learn more. Let us know if you have questions for us or if you would like any further assistance by contacting Samsung Support. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
https://www.samsung.com/us/support/answer/ANS00091942/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Z Flip5. Your feedback is appreciated as we strive to be innovative and improve the design and functionality of our products. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you're running low on storage for your precious memories on your device, you do have the option of utilizing cloud-based storage options like Samsung Cloud, Google Drive, and Microsoft OneDrive to keep your content safe from prying eyes. If you would like more information, feel free to take a look at "Manage storage on your Samsung Galaxy phone" to learn more. Let us know if you have questions for us or if you would like any further assistance by contacting Samsung Support. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-flip5/
https://www.samsung.com/us/support/answer/ANS00091942/
Written by a customer while visiting Samsung US