Customer reviews from Branch
Branch Furniture - Ergonomic Chair Pro Premium Office Seating with 7 Points of Adjustment & Dynamic Lumbar Support - Black / Canyon
Average customer rating
4.4
(281 Reviews)
Rating breakdown 281 reviews
5 Stars
189
4 Stars
54
3 Stars
20
2 Stars
7
1 Star
11
93%of customers recommend this product.
(
243 out of
261)
Customer Reviews for Branch Furniture - Ergonomic Chair Pro Premium Office Seating with 7 Points of Adjustment & Dynamic Lumbar Support - Black / Canyon
Customer Rating
5
Nice Chair
on April 9, 2026
Posted by: Lea R. C.
from US, United States
[This review was collected as part of a promotion.] Replaced my desk chair with the Ergonomic Chair Pro. So far, great. Have only had for a few days, but it is comfortable. Feels good against my back. The seat is a bit firmer than I anticipated, but it is not uncomfortable. My previous chair had a mesh seat, which worked, but had become an issue, so I wanted something with a bit more cushion. Chair was easy to put together, clear instructions for the most part (it would be helpful if the seat was labeled which is front (like the mechanism). With just the seat by itself, it was little difficult to tell at first. The lift arm did not work initially to raise and lower the seat, but I reached out and received a response within a day or so with information that provided the solution, which was to turn the lever to tighten it to engage it with the cylinder - I don't think that information was in the instructions which would have been helpful.
I would recommend this to a friend!
Written by a customer while visiting Branch
Customer Rating
5
Looks nice/works well
on April 7, 2026
Posted by: Susan A.
from US, United States
[This review was collected as part of a promotion.] This chair in the brown leather looked and works exactly as advertised.
I would recommend this to a friend!
Written by a customer while visiting Branch
Customer Rating
4
Excellent chair, amazing... except armrests!
on April 7, 2026
Posted by: Chris H.
from US, United States
Ok, so I have used this chair for a few months. Love it. The build is quality is fantastic, the fabric is great, I got the more rougher looking texture. Such an upgrade and is super comfy. The extended chair riser pillar is a must for anyone. Not sure how it isn’t the standard. Anyway, aside from that the headrest add-on is fantastic, too. Get that for yourself to lean your noodle back. My biggest gripe - the armrest are made of concrete. Not sure who sat in this chair at QC and thought this hard material was great because it is terrible. Elbows get sore and never comfy bc the material is not forgiving at all. I had to resort to putting ugly memory foam covers on it. I don’t like that one bit. Honestly, would that have changed my decision to purchase? ... very possible. Unsure if branch now makes their own arm chair pads, but this chair is severely lacking in that department. Otherwise, I would highly recommend. Superb chair minus the harder than rock armrests. Fix that issue and you have a chair that will be a king in the office. I’ll certainly be back for future chairs. I just wish the arm rests were softer or more forgiving.
I would recommend this to a friend!
Written by a customer while visiting Branch
Customer Rating
4
Great chair
on April 6, 2026
Posted by: Xavier M.
from US, United States
[This review was collected as part of a promotion.] It’s nice and I got the hang of it. Set up wasn’t bad. Feel like you need the extra headrest though. Once I added that it made it 10x better
I would recommend this to a friend!
Written by a customer while visiting Branch
Customer Rating
5
SO comfortable!
on April 6, 2026
Posted by: Sarah P.
from US, United States
[This review was collected as part of a promotion.] Honestly, and not to be dramatic, but this chair is life changing. After working from home for six years with two different office chairs (one bad, one decent), this upgrade has already made such a massive difference for my back pain. I wish I would have had this years ago. It’s so adjustable. My husband and I both have this chair now.
I would recommend this to a friend!
Written by a customer while visiting Branch
Customer Rating
5
The chair my back has been waiting for
on April 5, 2026
Posted by: Lorena S.
from US, United States
[This review was collected as part of a promotion.] I researched this brand for months. I was looking for a chair that was comfortable to sit on but would be helpful for my back. I love the adjustment options. Now that I’m WFH full time — this seat will be my second home.
I would recommend this to a friend!
Written by a customer while visiting Branch
Customer Rating
4
Good chair
on April 2, 2026
Posted by: Zachary S.
from US, United States
[This review was collected as part of a promotion.] I’ve been using this chair for about a month. It’s comfy, versatile, chic, and at a good price point. Regarding the tall cylinder and headrest that are sold separately: I’m 6’ and the tall cylinder is high enough for me and my desks. The headrest doesn’t have a locking mechanism and will slam down at the slightest pressure. For my height it gives neck support at best, no resting of the head. For the price point, the headrest should be able to lock.
I would recommend this to a friend!
Written by a customer while visiting Branch
Customer Rating
4
Pretty good chair
on April 2, 2026
Posted by: Bethany S.
from US, United States
[This review was collected as part of a promotion.] This chair does the job. My old one was starting to hurt my back so I splurged on an Ergonomic Chair pro (for the color), no headrest. I'm 5'4" and I can adjust it to my size. The difference between my old chair and this one was like night and day. I'm working on my posture and this chair helps put me in the right placement with the right support.I do wish the lumbar support could go just a little higher but it's not a deal breaker. The seat can also feel a little hard when you sit on it too long. Overall, I'm not sure if it's worth this much money (though I did spend extra on the pro for just the color to match my room) but I'm glad I made the purchase.
I would recommend this to a friend!
Written by a customer while visiting Branch