Customer reviews from Branch
Branch Furniture - Ergonomic Chair Pro Premium Office Seating with 7 Points of Adjustment & Dynamic Lumbar Support - Black / Canyon
Average customer rating
4.4
(281 Reviews)
Rating breakdown 281 reviews
5 Stars
189
4 Stars
54
3 Stars
20
2 Stars
7
1 Star
11
93%of customers recommend this product.
(
243 out of
261)
Customer Reviews for Branch Furniture - Ergonomic Chair Pro Premium Office Seating with 7 Points of Adjustment & Dynamic Lumbar Support - Black / Canyon
Customer Rating
3
Beautiful craftsmanship, but not comfortable.
on June 6, 2026
Posted by: Tracy B.
from US, United States
[This review was collected as part of a promotion.] I was back and forth between this and a different model. A bunch of research assured me this was the chair for me. Turns out, algorithms and marketing ploys convinced me. It is great craftsmanship, and I love its aesthetic, but what I thought was closer to a memory foam seat turned out to be too stiff for me. I know it's ergonomic, but I still expected it to be more comfortable. My hips are burning by the end of the night. Plus, I'm one to "flop" around when I'm trying to get comfortable, so I end up endlessly moving the adjustable armrests! All in all, I wish I had gone with the other style, but I didn't have the time to rebox this and send it back. 🤷♀️
Written by a customer while visiting Branch
Customer Rating
5
So glad we bought it!
on June 5, 2026
Posted by: Amy D.
from US, United States
It’s so well made and comfortable. Great investment.
I would recommend this to a friend!
Written by a customer while visiting Branch
Customer Rating
5
Fantastic!
on June 5, 2026
Posted by: Michael G.
from US, United States
Why did I wait so long to get a new chair for my home office? This one fits my frame well (about 5-5), and it's super adjustable as well.It took about five minutes to set up, and the packaging was easy to manage. I am really pleased with my purchase.
I would recommend this to a friend!
Written by a customer while visiting Branch
Customer Rating
5
New chair after 15 years
on June 1, 2026
Posted by: Scott d. w.
from US, United States
[This review was collected as part of a promotion.] I bought this along with sit/ stand desk. Absolutely love this. Very comfortable
I would recommend this to a friend!
Written by a customer while visiting Branch
Customer Rating
5
Favorite Purchase in a While
on May 31, 2026
Posted by: Harry S.
from US, United States
[This review was collected as part of a promotion.] I've had the same desk chair for years and really enjoyed it. Recently, I noticed that I was starting to get lower back and shoulder pain within 30 minutes of sitting down. I recently started a work-from-home job and decided that with me having to sit at my desk for extended periods of time, it was time for an upgrade. I spent a month or so looking at different companies and landed on Branch because of the reasonable price. When it came, I built it immediately and sat down in it as soon as I could. I worked 5 hours straight with no pain! Of course, I made a few adjustments over those 5 hours, but they were easy to make! I would 100% buy this chair again.
I would recommend this to a friend!
Written by a customer while visiting Branch
Customer Rating
4
Great Chair with One Minor Flaw
on May 29, 2026
Posted by: Chad S.
from US, United States
[This review was collected as part of a promotion.] This chair was really easy to put together and only took a short time to assemble. It looks great in my office, feels comfortable to sit in for long periods, and I like how adjustable it is. The only downside is that there was some discoloration on the top back portion of the chair when it arrived. It’s not enough for me to return it, but it was noticeable.
I would recommend this to a friend!
Written by a customer while visiting Branch
Customer Rating
3
Fairly good experience, but there's room for improvement
on May 27, 2026
Posted by: AJ F.
from US, United States
[This review was collected as part of a promotion.] Pros - instructions were detailed and easy to follow for assembly, parts were well packaged and protected, included pamphlets were useful, the material on the chair is good quality, chair was attractive, "parts kit" for assembly was well thought out. Seat is fairly comfortable. Looks great in my white and light beige home office.Cons - two of the levers (the ones that are supposed to lock the arms) don't work at all - thus, even resting my elbows on the arms often causes them to pop and shift, so I can't really put weight on them. The seat height lever is finicky - sometimes it works, most of the time I have to fiddle with it for several minutes to get my seat to adjust up/down - with or without any weight being put on the seat. The arms themselves aren't sturdy and the controls seem a bit inexpensive. Given the cost of the chair, I don't feel this lived up to what I spent.
Written by a customer while visiting Branch
Customer Rating
5
Well made. attractive.
on May 22, 2026
Posted by: Richard E. D. S.
from US, United States
This is a great chair. Got it with the headrest. Super comfortable. Attractive. Fair value.
I would recommend this to a friend!
Written by a customer while visiting Branch