Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Violet
Average customer rating
4.8
(2,215 Reviews)
Rating breakdown 2,215 reviews
5 Stars
1,900
4 Stars
213
3 Stars
49
2 Stars
19
1 Star
34
89%of customers recommend this product.
(
205 out of
230)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Violet
Customer Rating
5
Overall great phone!
on January 31, 2024
Posted by: SamsungLover
[This review was collected as part of a promotion.] The S24 Ultra literally has everything you could ask for. Amazing detail in everything that was put into it. It runs so smooth, the quality of everything is great and super responsive. Great job samsung, you have me as a customer for many more years to come!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excited About The AI Features!!!
on February 2, 2024
Posted by: Harley3Quinn
[This review was collected as part of a promotion.] I upgraded my Samsung S22 Ultra to the Samsung S24 Ultra. I'm glad I waited to upgrade now because the AI features on the S24 Ultra are AMAZING! I frequently use the Circle to Search feature. I can't tell you how many times I've typed a million buzz words into Google search and still couldn't find what I was looking for. Samsung has made it so easy for me to do an every day task. I've also tried out the Live Translate feature. I work in retail and I have a lot of clients who speak a different language than me, so this feature really helps to remove that barrier that I experience on a daily basis. I appreciate Samsung for their innovative technology. It's all about the convenience for me. I'm excited about the camera! I used my Samsung S22 Ultra to take pictures of the moon. I haven't gotten the chance to see the improvements of the Samsung S24 Ultra's camera yet. Just waiting for a clear sky lol!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
A w e some
on February 5, 2024
Posted by: spackadette
[This review was collected as part of a promotion.] Streaming is great everyday with internet coverage not dwindling the best movie, video experience I have had in a long time. Playing games also I great movements on the screen are so life like and the pictures are amazing.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I love how it feels in my hand and great pictures
on February 13, 2024
Posted by: Lollipop
[This review was collected as part of a promotion.] I use my phone to view videos, do drawing, in the gym to view my training effort and to ride on my bicycle to show my router location
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
screen mura/grain issues
on February 17, 2024
Posted by: justarandomdude
from California
Expertise:Intermediate
I have experienced the dreaded mura/grain display issues that happen with darker colors/low brightness. I don't notice it as much at higher brightness but still subtly there depending on what colors are on screen and it is highly noticeable when I put the brightness down at night and turn on eye comfort shield. Really disappointed as I upgraded from a note 8 and was really excited for a new phone after 4-5 years. Going to wait and see how samsung handles this mess.
Response from Samsung USBy Social Commerce, February 20, 2024
Samsung continuously enhances Galaxy device experiences based on our consumer feedback. The Galaxy S24 series' display has been tuned for a more accurate and comfortable viewing experience. We look forward to providing the best possible viewing experiences through advanced hardware and software integration efforts.
Written by a customer while visiting Samsung US
Customer Rating
1
Warning: Fast charge does not work. 0/5 stars.
on March 9, 2024
Posted by: SomeGuy
from WA, USA
Expertise:Expert
Fast charging is broken. If enabled, it cannot maintain a constant charge and act like it's being plugged in, unplugged, and plugged in again; essentially not charging at all. I tried multiple phones and none work correctly. Software update does not seem to help. Seems this is a widespread issue looking at other user experiences. I would give negative stars if I could for wasting my time.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy Social Commerce, March 11, 2024
Hello SomeGuy,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices that would offer you the ultimate peace of mind when it comes to protecting your investment. Samsung Care+ is great to have for those unfortunate situations in life like leaving your phone behind on the train, having it stolen, dropping your device in a pool, or dropping it and shattering the screen. We even have over 700 authorized repair locations nationwide to take your device to be repaired which helps you get back to doing what you love most in life. If your Galaxy phone is draining quickly and doesn't seem to charge at all, doesn't charge past 85%, doesn't charge when connected to a PC, or doesn't charge when connected to Samsung DeX, there are a couple of things that may be causing the problem. For example, you may simply need to replace a worn-out USB cable, or make sure you're using the correct charger. Check out, "Galaxy phone or tablet will not charge" to conduct some quick troubleshooting steps to help resolve what you have described to be experiencing with your Galaxy S24 Ultra. Let us know if you would like any additional assistance afterwards if you have any questions for us or if you would like any further assistance. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001573/
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices that would offer you the ultimate peace of mind when it comes to protecting your investment. Samsung Care+ is great to have for those unfortunate situations in life like leaving your phone behind on the train, having it stolen, dropping your device in a pool, or dropping it and shattering the screen. We even have over 700 authorized repair locations nationwide to take your device to be repaired which helps you get back to doing what you love most in life. If your Galaxy phone is draining quickly and doesn't seem to charge at all, doesn't charge past 85%, doesn't charge when connected to a PC, or doesn't charge when connected to Samsung DeX, there are a couple of things that may be causing the problem. For example, you may simply need to replace a worn-out USB cable, or make sure you're using the correct charger. Check out, "Galaxy phone or tablet will not charge" to conduct some quick troubleshooting steps to help resolve what you have described to be experiencing with your Galaxy S24 Ultra. Let us know if you would like any additional assistance afterwards if you have any questions for us or if you would like any further assistance. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001573/
Written by a customer while visiting Samsung US
Customer Rating
5
Camera and last long charge
on March 14, 2024
Posted by: Lt red
from SanAntonio, Tx
Expertise:Intermediate
yellowish color gets your attention with its looks
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
BEAST MODE
on January 31, 2024
Posted by: Kanekitheghoul
[This review was collected as part of a promotion.] Absolutely amazing I have a 15 pri max and a s24 ultra I traded in my z fold 5 and was skeptical of the change but WHEN I TELL YOU THIS IS THE BEST PHONE EVER OH MY GAWSH the screen quality the camera the features customization it's outstanding.
My old ask would be make the device thin like the s22 ultra and bring back the curved display
But that's a preference
This phone is AMAZING I have zero complaints literally zero
Value
5
Written by a customer while visiting Samsung US