Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Violet
Average customer rating
4.8
(2,215 Reviews)
Rating breakdown 2,215 reviews
5 Stars
1,900
4 Stars
213
3 Stars
49
2 Stars
19
1 Star
34
89%of customers recommend this product.
(
205 out of
230)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 256GB (Unlocked) - Titanium Violet
Customer Rating
3
I miss my AUX port!
on February 24, 2024
Posted by: MissinS10
My poor S10 had about had enough, so I upgraded for this and I'm wondering what happened to eye comfort shield? It's a joke in comparison, no matter how I try to adjust it there's no contest to the s10's blue light filter. Next up, I can no longer set a notification sound for texts unless I go through each individual conversation. For all this artificial intelligence it seems some user friendliness went out the window. Speaking of AI it's really annoying to go to my contacts and see "find chat bot" at the top of the list. I'm not ever in my contacts looking for chat bots, it seems silly. Finally, my s10 took amazing pictures, this seems to as well but personal preference maybe, I think it all looks too sharp and as other's have said, the colors are not vibrant. Talk about buyers remorse, trying to stick it out though.
Some up sides are a great battery life, the phone is comfortable to hold, it's snappy wirth response times.
Some up sides are a great battery life, the phone is comfortable to hold, it's snappy wirth response times.
Response from Samsung USBy Social Commerce, February 26, 2024
Hi there MissinS10,
Thanks for taking the available time out of your hectic day to share your thoughts with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Without having more information available regarding your Eye Comfort Shield feature and without being able to ask you and follow up questions, reaching out to Samsung Support to troubleshoot your device may be beneficial. For your convenience, I have linked your device manual below for your records and easy access. You are able to disable or only allow on-device processing for the AI features. There is also a "master switch" to disable all cloud-based processing for the Galaxy AI features. Navigate to Settings->Advanced Features->Advanced intelligence, and then turn on the switch by Process data only on device. Samsung's adaptive super AMOLED screen optimizes the color range, saturation, and sharpness of the picture depending on what you're watching or doing. Our phones also offer the ability to customize the color settings to match your preferences. Take a moment to review, "Adjust color settings on your Galaxy phone" to adjust your color setting manually to achieve those vibrant colors that you're seeking. Let us know if you have any questions by contacting Samsung Support afterwards. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/support/answer/ANS00063051/
Thanks for taking the available time out of your hectic day to share your thoughts with us about your Samsung Galaxy S24 Ultra. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Without having more information available regarding your Eye Comfort Shield feature and without being able to ask you and follow up questions, reaching out to Samsung Support to troubleshoot your device may be beneficial. For your convenience, I have linked your device manual below for your records and easy access. You are able to disable or only allow on-device processing for the AI features. There is also a "master switch" to disable all cloud-based processing for the Galaxy AI features. Navigate to Settings->Advanced Features->Advanced intelligence, and then turn on the switch by Process data only on device. Samsung's adaptive super AMOLED screen optimizes the color range, saturation, and sharpness of the picture depending on what you're watching or doing. Our phones also offer the ability to customize the color settings to match your preferences. Take a moment to review, "Adjust color settings on your Galaxy phone" to adjust your color setting manually to achieve those vibrant colors that you're seeking. Let us know if you have any questions by contacting Samsung Support afterwards. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/support/answer/ANS00063051/
Written by a customer while visiting Samsung US
Customer Rating
5
Superb in every way!
on February 8, 2024
Posted by: LoveMyGalaxyDevices
[This review was collected as part of a promotion.] I love to look up information, take pictures, and draw using the Penup app with the S Pen.
The new AI features are incredibly cool. I love having the ability to
1) translate text to and from different languages,
2) having notes and articles summarized for me,
3) edit pictures by movingand/or removing selected parts of the picture, all without additional software, and
4) store as much as I want directly on my phone.
I am still in the learning phase, for I've had my phone for only a week, but I am LOVING it. My last phone was the Galaxy Note 20 Ultra 5G, still in perfect condition, and I really debated on whether or not I should give it up. But the thought of Galaxy AI and 1 TB of storage, along with my beloved S Pen, were things I could not pass up.
I am very happy I made the upgrade.
The new AI features are incredibly cool. I love having the ability to
1) translate text to and from different languages,
2) having notes and articles summarized for me,
3) edit pictures by movingand/or removing selected parts of the picture, all without additional software, and
4) store as much as I want directly on my phone.
I am still in the learning phase, for I've had my phone for only a week, but I am LOVING it. My last phone was the Galaxy Note 20 Ultra 5G, still in perfect condition, and I really debated on whether or not I should give it up. But the thought of Galaxy AI and 1 TB of storage, along with my beloved S Pen, were things I could not pass up.
I am very happy I made the upgrade.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The cutest green color
on February 3, 2024
Posted by: bob4xx
[This review was collected as part of a promotion.] I got the phone in green. It's so pretty and the back feels so nice to the touch.
The screen is big so it's great for reading and playing games.
The new AI features are amazing, especially the translation to other languages in calls.
The screen is big so it's great for reading and playing games.
The new AI features are amazing, especially the translation to other languages in calls.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great features, AI features are amazing!
on February 2, 2024
Posted by: LuvSamsung4ever
from Fort Wayne, IN
Expertise:Expert
I bought this phone on pre-order, and let me say first, that this phone is very powerful and fast! I love the sleek look and feel of the phone overall, and it is very appealing to the eye. So far so good, OTHER THAN one main flaw that I have noticed. There is no change when toggling the screen settings to VIVID. It does not change the colors what-so-ever, and the colors appear somewhat washed out compared to the S21 Ultra, S22 Ultra, and the S23 Ultra. Other than the no vivid mode for the display, I would've rated this 5 out of 5 stars. As soon as there is an update to fix this (I'd SURELY hope so), then I will update this review accordingly.
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The New Standard Is Set
on February 1, 2024
Posted by: PixelRick
[This review was collected as part of a promotion.] This device is THE remote control to my life!
I use it for work related tasks, communication with family, friends, & coworkers.
This device brings me my news, music, and other streaming content effortlessly!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Top notch phone
on February 1, 2024
Posted by: PACritic
[This review was collected as part of a promotion.] I use my s24 ultra for photography, searches, research, phone, bills, entertainment and social media. The camera is very clear with great quality. I like the telephoto and macro modes the most. It take really good pictures. The phone is fast even when multiple tasks are being run. I like the AI chat and picture editing. It was easy to customize and make it my own style. I like the flat screen most of all as it appears more durable than my s23 ultra was. My galaxy watch 4 classic and buds live complete my ecosystem nicely. My wife has the s23fe, tab s9fe, watch 6 and buds live for her setup. I look forward to utilizing the AI more as I learn about all the features as it is fairly new to me.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone on earth samsung 24 ultra
on February 1, 2024
Posted by: Samsung
[This review was collected as part of a promotion.] The samsung 24 ultra is not just a phone it is the next level to having everything in our hands meaning tv computer radio watch emergency news about the world it's everything in our hands .I freaking luv the samsung 24 ultra I don't like it I luv it.... it's almost unexplainable it literally puts everything in your hands. I order groceries take photos send emails I run my whole business from my phone .it's change my life exspecially after covid when I couldn't go no where we with the samsung 24 ultra who needs to go anywhere just use your phone it does everything .you can order anything with phone . It takes beautiful pictures they are life changing.i run my whole life off this phone I can't say it enough if you have the chance to get one do not I mean do not wait order now greatest item on earth. I promise it will change your life it has .mine. I'm so super excited to tell everyone about it .
Once you have something you luv you want all your friends and family to know about it I want everyone to have a beautiful samsung 24 weather it's just a 24 or a ultra I luv mine so much I can't stop talking about I heard because I pre-ordered I can get a free watch get out shut the front door. Im so excited a brand new watch for free let's go.i can't wait if I get the watch believe me I'll give you a free reveiw on that the goods and bads but right now I'm in luv with my samsung 24 ultra but I'm sure once you try it you will luv it I promise this samsung is the best yet.
Once you have something you luv you want all your friends and family to know about it I want everyone to have a beautiful samsung 24 weather it's just a 24 or a ultra I luv mine so much I can't stop talking about I heard because I pre-ordered I can get a free watch get out shut the front door. Im so excited a brand new watch for free let's go.i can't wait if I get the watch believe me I'll give you a free reveiw on that the goods and bads but right now I'm in luv with my samsung 24 ultra but I'm sure once you try it you will luv it I promise this samsung is the best yet.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is the Ultimate in easy use function
on February 5, 2024
Posted by: RedeemedGirl
[This review was collected as part of a promotion.] I use my Samsung S24Ultra EVERY day for work, graphics design, social sharing, reel creation, and social selling. It's FAST, it can do EVERYTHING I need it to do, the camera is beyond amazing, and everyone always wants ME to take the photos, no matter where I go. This camera is THAT good. And portrait mode... chefs kiss, baby! 🤌 It's the best!
Won't have anything but a Samsung Phone.
Won't have anything but a Samsung Phone.
Value
5
Written by a customer while visiting Samsung US