Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(20,833 Reviews)
Rating breakdown 20,833 reviews
5 Stars
17,875
4 Stars
2,268
3 Stars
401
2 Stars
129
1 Star
160
86%of customers recommend this product.
(
1,113 out of
1,291)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
4
Easy to lose pencil
on February 12, 2026
Posted by: Elisa
Expertise:Intermediate
The pencil on this equipment is easily lost, you have to be very careful, it loosens and comes out easily and I lost two pencils.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, February 24, 2026
Hi there Elisa, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to know you are overall pleased with the usage of your device. We have provided a link to the Samsung Support Team if you are wanting to discuss the experience with your S Pen at your covenience. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
It's a solid all round flagship
on February 23, 2026
Posted by: 919Rider
from Phoenix, AZ
Expertise:Expert
One year into ownership of this phone and overall, I like it. It was a good upgrade coming from an S22 Ultra. Battery life lasts a day and a half without a struggle. My only gripe are the physical edges of the phone not being rounded off enough compared to my previous Samsung phones (S22Ultra, Note 10 Plus, S8Edge.)
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Response from Samsung USBy R&R Team, February 24, 2026
Hey 919Rider, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are enjoying the enhanced capabilities and features on your upgraded device. We do have cases available for your device that may help you get the look and feel of your device that you are seeking. We have provided a link to the Samsung Support Team if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Gold Standard for Mobile Photography
on February 24, 2026
Posted by: Vishu
from Chicago, IL
Expertise:Intermediate
The Gold Standard for Mobile Photography
The camera system on the S25 Ultra is nothing short of breathtaking. The 200MP main sensor captures an astonishing level of detail, allowing you to crop into photos without losing clarity.
Picture Quality: Colors are vibrant yet true-to-life, and the dynamic range ensures that highlights and shadows are perfectly balanced. Whether you’re shooting in harsh sunlight or a dimly lit restaurant, the "Nightography" enhancements ensure your shots are crisp and noise-free.
Zoom Versatility: The quad-telephoto system remains the best in the business. From ultra-wide landscapes to 100x Space Zoom, the transition between lenses is seamless, making it the perfect companion for travelers and content creators alike.
A Productivity Powerhouse
Samsung continues to dominate the productivity space, making the S25 Ultra a legitimate replacement for a tablet or laptop in many scenarios.
The S Pen Advantage: The integrated S Pen is more responsive than ever. It’s not just for sketching; it’s a productivity wand that makes signing documents, precision photo editing, and taking quick notes during meetings effortless.
Galaxy AI & Snapdragon 8 Elite: Powered by the latest silicon, the phone handles heavy multitasking with ease. The new AI features—like "Circle to Search" and live translation—are integrated so naturally that they save you minutes of work every hour.
Samsung DeX: For those on the move, connecting the S25 Ultra to a monitor provides a full desktop experience that feels snappy and reliable.
The Display: A Visual Masterpiece
The 6.9-inch Dynamic AMOLED 2X display is arguably the best screen ever put on a phone. With a peak brightness that cuts through direct sunlight and an anti-reflective coating that makes the glass "disappear," watching HDR content or editing high-res photos is an immersive delight.
Verdict
If you are looking for a device that refuses to compromise, the Samsung Galaxy S25 Ultra is the clear winner. It isn't just a phone; it’s a high-end camera, a digital notebook, and a portable workstation all tucked into a sleek, titanium frame. It is, quite simply, the best productivity tool you can carry in your pocket.
The camera system on the S25 Ultra is nothing short of breathtaking. The 200MP main sensor captures an astonishing level of detail, allowing you to crop into photos without losing clarity.
Picture Quality: Colors are vibrant yet true-to-life, and the dynamic range ensures that highlights and shadows are perfectly balanced. Whether you’re shooting in harsh sunlight or a dimly lit restaurant, the "Nightography" enhancements ensure your shots are crisp and noise-free.
Zoom Versatility: The quad-telephoto system remains the best in the business. From ultra-wide landscapes to 100x Space Zoom, the transition between lenses is seamless, making it the perfect companion for travelers and content creators alike.
A Productivity Powerhouse
Samsung continues to dominate the productivity space, making the S25 Ultra a legitimate replacement for a tablet or laptop in many scenarios.
The S Pen Advantage: The integrated S Pen is more responsive than ever. It’s not just for sketching; it’s a productivity wand that makes signing documents, precision photo editing, and taking quick notes during meetings effortless.
Galaxy AI & Snapdragon 8 Elite: Powered by the latest silicon, the phone handles heavy multitasking with ease. The new AI features—like "Circle to Search" and live translation—are integrated so naturally that they save you minutes of work every hour.
Samsung DeX: For those on the move, connecting the S25 Ultra to a monitor provides a full desktop experience that feels snappy and reliable.
The Display: A Visual Masterpiece
The 6.9-inch Dynamic AMOLED 2X display is arguably the best screen ever put on a phone. With a peak brightness that cuts through direct sunlight and an anti-reflective coating that makes the glass "disappear," watching HDR content or editing high-res photos is an immersive delight.
Verdict
If you are looking for a device that refuses to compromise, the Samsung Galaxy S25 Ultra is the clear winner. It isn't just a phone; it’s a high-end camera, a digital notebook, and a portable workstation all tucked into a sleek, titanium frame. It is, quite simply, the best productivity tool you can carry in your pocket.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, February 24, 2026
Hey Vishu, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear how amazed you have been with all of the features and capabilities available on your device, and that you are enjoying making use of the ways Galaxy AI can streamline so many processes every day. Please, reach out to us again in the future if any questions come up about your device, or you would like to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
The cure for the Note10.
on March 15, 2026
Posted by: Mmj777
[This review was collected as part of a promotion.] Finally I am able to move after the the note10. The S25 has all the same options plus I have dropped it like 3x onto the concrete with zero damage. Thank you Samsung for helping past my loss! I may even try the upgrade to the s26 since it only gets better from here. I have used the Galaxy AI and enjoy the exact detail and cornucopia of knowledge in specifics on almost every answer, if not known I am given clear locations on such knowledge. Once again not too shabby.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love it! The best phone!
on March 16, 2026
Posted by: Lovemyphone
[This review was collected as part of a promotion.] I love this phone and new Galaxy AI its awesome! Its the best one yet by far!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my phone. Great features. Especially the ca
on March 17, 2026
Posted by: PurpleLover75
[This review was collected as part of a promotion.] Galaxy AI has changed the game by far. You can do several things with this feature. The search engine is very good.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Disapointingly painful transition from S24U
on February 10, 2025
Posted by: Rich
Expertise:Intermediate
Received 2 days ago and still have not completed the transition. Data transfer took about 30 minutes and missed many things. It seems none of the app passwords transferred so every app must be initialized with new password resets. Apps that I have not had to login to for years needed to be virtually reinstalled and configured from ground zero. Most frustrating is the samsung app. Password errors continuously. Password reset does not work and hav to be redone countless times.Login works on my PC but not on the phone. VERY frustrating!! Lastpass does not work like on the S24U meaning virtually all passwords needed to be sourced externally and entered manually. I am done buying new phones!
Features
1
Performance
3
Design
3
Value
1
Response from Samsung USBy R&R Team, February 11, 2025
Hi there Rich, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand that the update to the software can take some adjustment time before the gestures and usage become habit. We would love to help you get logged in to your Samsung account and discover the functionality of the updated software. We have provided links to the full device manual and the Samsung Support Team to help you with both of these matters. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
2
S25 ultra
on February 11, 2025
Posted by: Superbros
[This review was collected as part of a promotion.] This phone is slow compared to my s24 ultra. The internet and wifi are both slow.
Value
2
Response from Samsung USBy R&R Team, February 12, 2025
Hi there Superbros, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how important the speed of your device is to you, and we would be happy to help you troubleshoot this experience. We have provided links below to a few troubleshooting guides for your convenience. We have also shared a link to the Samsung Support Team and warranty information for your device if this experience continues. Thank you for being a Samsung customer. -Elizabeth
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
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How to keep your Galaxy phone or tablet from slowing down
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Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
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Written by a customer while visiting Samsung US