Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(20,832 Reviews)
Open Ratings Snapshot
Rating breakdown 20,832 reviews
5 Stars
17,874
4 Stars
2,268
3 Stars
401
2 Stars
129
1 Star
160
86%of customers recommend this product. 
(
1,113 out of 1,291
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
5 out of 5
5
Seamless
on December 11, 2025
Posted by: BriE
Verified Purchase:Yes
I transferred from an s21 ultra. Everything transferred so seamlessly that if not for the upgrades I wouldn't be able to tell I have a new phone. I appreciate this, as I don't really like the adjustment period when it comes to switching phones.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, December 12, 2025
Hi BriE, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are enjoying the enhanced capabilities of your upgraded device, and that you are not experiencing frustration as you adjust to new settings and features. We hope you'll reach out to us again in the future if you ever have questions, or want to share further feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The best performance ever
on December 12, 2025
Posted by: Bryan Garces
Expertise:Intermediate
Verified Purchase:Yes
Great quality both in software and hardware, if you could increase the battery duration could be great
I would recommend this to a friend!
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
1000000% recommended
on December 14, 2025
Posted by: Anonymous
from Florida
Expertise:Expert
Verified Purchase:Yes
In love with this phone! Im actually really enjoying it. 10000% recommend love that you can customize everything, love the camera, love how fast it is. Absolutely obsessed.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 15, 2025
Hey Anyel Ruiz, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear how amazed you are with the capabilities and features of your device, and that you are so in love every day. Please, reach out to us again in the future any time you have questions, or want to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing phone
on December 17, 2025
Posted by: Kpeace
Expertise:Expert
Verified Purchase:Yes
Long time galaxy user since galaxy S1 and first time using the ultra series. Very fluid UI and great camera shots! Butter smooth stylus experience! Highly recommend. Could be a bit smaller for single handed experience.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 17, 2025
Hey Kpeace, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are finding a device that is lightning fast, buttery smooth, and so easy to use with the software. We have shared links to resources to assist you with additional features like Galaxy AI, aligning the settings to your preferences, and answer any questions that come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
First Samsung phone
on December 23, 2025
Posted by: Gilly
from LEANDER TX
Expertise:Intermediate
Verified Purchase:Yes
Great phone with great deal. I wanted to try Samsung phone and i got the best one
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
New s25 ultra
on December 25, 2025
Posted by: Richard
from Atlanta, GA
Expertise:Intermediate
Verified Purchase:Yes
Phone is great. Upgraded from s23 ultra. Wish all saved log ins from old phone transfered but that is not phone related. All programs transfered and everything was easy to do.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, March 6, 2026
Hi Richard, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that after getting through the inital setup with your device, you are pleased with the usage every day. We have provided a link to the complete manual for your device to help you maximize your experience, and align the settings to your preferences. We have also shared a link to the Samsung Support Team for your convenience if any questions arise during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love my S25 Ultra
on December 26, 2025
Posted by: Anoop
Verified Purchase:Yes
Very fast phone, good camera and battery life. Phone feels very sturdy
I would recommend this to a friend!
Response from Samsung USBy R&R Team, March 4, 2026
Hey Anoop, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are loving the enhanced speed, camera quality, and battery life of your device, and that the device feels durable for your usage. We have provided a link to the Samsung Support Team for your convenience. These experts can assist you further any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Perfect Gift
on December 28, 2025
Posted by: Anonymous
from Tacoma, WA
Expertise:Expert
Verified Purchase:Yes
I bought this as a gift for my parents, I love mine so much i wanted them to enjoy the upgraded S25
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 27, 2026
Hi there Bang, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how much you loved your device, and that you felt like your parents would love the device just as much as you do. We have shared links to resources to help you discover all of the amazing capabilities of your device, align the settings to your preferences, and answer any questions you may have during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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X
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Written by a customer while visiting Samsung US
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