Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(22,032 Reviews)
Rating breakdown 22,032 reviews
5 Stars
18,896
4 Stars
2,411
3 Stars
427
2 Stars
134
1 Star
164
86%of customers recommend this product.
(
1,124 out of
1,303)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Posted by: Mister Pala
from Hilmar, California
Expertise:Intermediate
Verified Purchase:Yes
I waited so long for this and it was worth it every second.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, January 23, 2026
Hey Mister Pala, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear you feel the wait for your new device was well worth it, and that you are enjoying using your new device every day. We would love to hear from you again in the future any time you have questions, or wish to share more of thoughts about your Samsung products with us. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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X
https://smsng.us/X-Messages
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Memories
on February 11, 2026
Posted by: James J H P
Expertise:Intermediate
I love your phone it's so good it makes me want to Samsung CEO reminds me of the first Samsung I had a long time ago and sister Goodman old reminds me of the first Samsung I had a long time ago this is a good old memories
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, February 13, 2026
Hi there James J H P, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We love hearing how much you love the usage of your new device, and that its helping you create new memories to love. We have provided a link to the Samsung Support Team for your convenience if any questions arise during your usage of your device. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Posted by: Daniela
from El Paso, Texas
Expertise:Intermediate
Verified Purchase:Yes
Bought this phone for a vacation I would be taking, and the photo quality is terrible, I honestly want to return this phone. It was way too expensive for this poor of quality.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, March 6, 2026
Hello Daniela, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how disappointing it is when your device is not operating as intended or expected. We have provided a link to an article to help you with the different camera settings and features for the best possible photos and videos. We have also shared a link to the Samsung Support Team to assist you if you continue to experience this frustration. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I love Samsung products,
on March 14, 2026
Posted by: shabuz
[This review was collected as part of a promotion.] I have been using Samsung last 18 years, I used al new phone from Samsung, it's easy to understand and use, and mostly i like the camera and multiple screen at the same time,
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is perfectly made in it
on March 21, 2026
Posted by: Bnive4
[This review was collected as part of a promotion.] There's this phone was perfect to eat in every way, except for the a I.No, not being any rated properly, because it was not built for
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Ultimate Digital Companion.
on March 21, 2026
Posted by: Bearpaul
[This review was collected as part of a promotion.] Let’s get the obvious out of the way first: the Galaxy S25 Ultra is a technological titan. It has a display so sharp it feels like a window, a battery that laughs in the face of a 16-hour workday, and a camera system that turns even my mediocre photography skills into gallery-worthy shots. But after spending months with this device, I’ve realized that the hardware—while stunning—is simply the stage. The main character is Galaxy AI.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great for personal and business use
on March 22, 2026
Posted by: Lovesmysamsung74
[This review was collected as part of a promotion.] When I purchased this Galaxy S25 Ultra it was the best decision I made. Not only has this phone been great for all of my personal uses, but I can do everything for business as well. Big screen so I can see it perfectly. It keeps a long charge considering that I stream alot and use it for about 18 hours a day. The Galaxy AI has changed my life is so many ways. I can ask it anything, it knows my preferences, and is my personal secretary. One of the best features that I use daily is the interpreter. Right at my fingertips. Its so fast and easy. This is by far THE best phone I have ever had. It's more than a phone, It's my computer as well. Easy to use with the perfect stylus built in. I love this phone and all the Samsung products. Keep rocking it Samsung!!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Simply amazing! Especially with the A.I. integrati
on February 7, 2025
Posted by: BooBooKitty
[This review was collected as part of a promotion.] Everything is on point, using Smart Switch to transfer my data from the Pixel 9 Pro XL was seamless. I'm loving the A.I. integration, especially working with Bixby for multi step abilities when speaking to Galaxy A.I. the cameras are amazing with the new improvements. Overall, I'm very happy with the S25 Ultra
Value
5
Written by a customer while visiting Samsung US