Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(20,784 Reviews)
Rating breakdown 20,784 reviews
5 Stars
17,834
4 Stars
2,263
3 Stars
399
2 Stars
128
1 Star
160
86%of customers recommend this product.
(
1,113 out of
1,291)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Posted by: Samantha L
from Atlanta, GA
Expertise:Intermediate
Verified Purchase:Yes
Love the phone so much. Very large beautiful screen, good storage, and runs fast!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, January 30, 2026
Hi Samantha L, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are loving your phone so much and finding it easy to carry, appealing to look at, and fast during your usage. We have provided a link to the full manual to assist you with additional capabilities like Galaxy AI. We have also shared a link to the Samsung Support Team to assist you if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
S25 ultra truly a great phone
on February 2, 2026
Posted by: Mr B
Expertise:Intermediate
I use my s25 ultra for streaming and it is absolutely flawless with my service provider no buffering or overheating like watching a small TV and the camera is amazing as well.
Gemini is absolutely awesome as well always helping me with many questions.
Gemini is absolutely awesome as well always helping me with many questions.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, February 3, 2026
Hello Mr B, thank you for your feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear how much you are enjoying your streaming on your phone, and that the experience can be for prolonged periods of time without interruption. We have provided a link to the Samsung Support Team to offer assistance if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Nisha
from Memphis Tennessee
Expertise:Expert
Verified Purchase:Yes
Seriously, this device is top-notch! The build quality feels amazing, like it's built to last. And can we talk about the battery? It just keeps going and going, no need to constantly hunt for a charger. It really does tick every single box I was looking for in a new phone. The camera is absolutely phenomenal, the pictures are so crisp and vibrant. I've been so impressed with how well it performs in every situation. If you're on the fence, I'd say go for it, you won't regret it! It's definitely my favorite phone I've ever owned.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, February 5, 2026
Hi there Nisha, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear how pleased you are with the amazing features and capabilities of your device. We love that you are capturing amazing photos and videos with your device. Please, reach out to us again any time you have questions, or wish to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Stephen
from North Carolina
Expertise:Expert
Verified Purchase:Yes
Great phone and cameras with the added ai but with full controll of how the ai operates on my device is awesome.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, February 23, 2026
Hey Stephen, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are so pleased with the usage and capabilities of your device. We would love to hear from you again in the future if you ever have questions, or wish to provide additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Wonderful phone
on March 9, 2026
Posted by: Tatto1
[This review was collected as part of a promotion.] This phone is great.... the camera with lenses great ... the first time I use pencil and isitvis great....
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on March 13, 2026
Posted by: DOUBLE07
[This review was collected as part of a promotion.] Galaxy s25 ultra has some of the best features for a cell phone like the camera are exceptionally well designed, storage are awesome, water resistant, fall protection are great. The GB and MG speed are awesome while texting and emailing
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone for personal and work!
on March 13, 2026
Posted by: Jimbobjoe
[This review was collected as part of a promotion.] I use my S25 Ultra for personal and business. The camera is excellent and the Gemini AI works well once you get used to how to actually use it as with any AI. Work setup a different profile but with knox security it allowed me to BYOD to work and use! Loce the features so far.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Bring back the S Pen take a picture option
on March 13, 2026
Posted by: Swimscout
[This review was collected as part of a promotion.] They should bring back the S Pen take a picture option it was very convenient the fact that is gone on this phone is not helpful
Value
5
Written by a customer while visiting Samsung US