Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(21,008 Reviews)
Open Ratings Snapshot
Rating breakdown 21,008 reviews
5 Stars
18,069
4 Stars
2,287
3 Stars
397
2 Stars
117
1 Star
138
87%of customers recommend this product. 
(
1,017 out of 1,170
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
5 out of 5
5
Phone Review
on January 18, 2026
Posted by: Roderick
from Los Angeles
Expertise:Intermediate
Verified Purchase:Yes
Phone did come as describe, worked very well it a must buy if anyone is Interested in that type of phone.for me I just wanted something else.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 22, 2026
Hey Roderick, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are finding this device to be as described, and that you are enjoying the usage for your needs. Please, don't hesitate to reach out to us in the future if you ever have questions, or wish to share additional thoughts about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Just loving it
on January 18, 2026
Posted by: Anonymous
from Michigan
Expertise:Intermediate
Verified Purchase:Yes
Everything about the phone is a is expected. Have to send this email 2 years later.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 22, 2026
Hello Fazia namar, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that your device is meeting your expectations in functionality. We have provided links to resources to help you discover additional capabilities, and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Working good so far
on February 8, 2026
Posted by: David
from Florida
Expertise:Intermediate
Verified Purchase:Yes
I have had this phone for close to 3 weeks now, it has been good. I do like how snappy the software is, I do however get missed focus sometimes when I am taking pictures. The overall package though is quite exquisite and the screen is beautiful. The battery life is good enough for me, I am hoping in the future the galaxy devices get bigger batteries that gets us through two-three days and faster wireless charging. Overall I am enjoying my experience so far.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 9, 2026
Hi David, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are happy with the usage of your device, and finding it to process so well. We have provided a link to a troubleshooting guide to assist you with the blurry photos you mention experiencing. We have also shared a link to the Samsung Support Team to assist you further if you have questions as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S25
on February 24, 2026
Posted by: Cheska
Expertise:Expert
Verified Purchase:Yes
Love my s25 very good phone amd feels good in my hands.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, February 25, 2026
Hey Cheska, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are loving your new device, and that it feels so good in your hand for prolonged usage. We have provided links to the complete manual and to the Samsung Support Team to help you fully explore your device, align the settings to your usage, and answer any questions that may arise along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The Best Reliable Samsung Galaxy S25 Ultra
on March 17, 2026
Posted by: Cookiewm
[This review was collected as part of a promotion.] My phone does everything a computer can do. From using Galaxy AI to taking fantastic pictures.
Creating Art and of course calling family and friends with reliable video and call connections and long battery life.
My Samsung Galaxy S25 Ultra can do it all!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
CRamsey S25
on March 17, 2026
Posted by: CRamsey
from Pennsylvania
Expertise:Expert
Verified Purchase:Yes
Shop app made everything quick and simple. This is usually my preferred method of upgrade unless I'm in a time crunch for something.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
It is very nice phone looks are excellant me
on February 8, 2025
Posted by: Child of the Comos
Very versatile for many a pplications. And durable. Including many features.
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
All Around
on February 9, 2025
Posted by: Lilmatt6298
I have recently purchased the S25 Ultra and I will absolutely send business there way once again a fantastic phone...
Written by a customer while visiting Samsung US
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