Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(23,102 Reviews)
Rating breakdown 23,102 reviews
5 Stars
19,814
4 Stars
2,534
3 Stars
448
2 Stars
138
1 Star
168
86%of customers recommend this product.
(
1,127 out of
1,309)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
4
Overall review
on April 13, 2026
Posted by: Crazy1
[This review was collected as part of a promotion.] Phone is great but would like larger memory storage
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great features excellent battery life
on April 13, 2026
Posted by: ChrisDavid
[This review was collected as part of a promotion.] I actually use it for streaming, games, banking ,emails, texts, phone calls as well as everyday living. It is excellent on all aspects of life.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the quality of my photos
on April 13, 2026
Posted by: Drandolph
[This review was collected as part of a promotion.] My phone is an extension of me. I use it for business and personal. I love the flexibility of using Microsoft or Google to handle all documents, meetings etc. I also purchased the AI earbuds that translate from Spanish to English for me which was a big plus for me at work. Since my first Samsung phone purchase years ago I will only purchase a Samsung product. I have started replacing my home appliances with Samsung products.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the features
on April 13, 2026
Posted by: Bad2bone
[This review was collected as part of a promotion.] Like the galaxy ai and my phone works great I also like the android because the features are easy for me to understand
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Thank you, Samsung!
on April 13, 2026
Posted by: Dmiller2011
[This review was collected as part of a promotion.] My Galaxy Ultra is by far the best phone I've ever had. In every sense. Its picture quality to battery life and memory, speed, and the new A. I. features are amazing. All I can say is you should try one. You'll be hooked as well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever!
on April 13, 2026
Posted by: Hairstylist1980
[This review was collected as part of a promotion.] I love everything about the Ultra's! I love the 🖊️ pen, Gemini, he helps me set timers and things at work. It's just an all around amazing device! I will never step away from Samsung 😊
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung Ultra 25
on April 13, 2026
Posted by: Moneymak3r
[This review was collected as part of a promotion.] I love the Samsung ultra phones. I do not like the voice recorder that is on the screen for calls. Can't seem to make it go away. Do like the AI features. Great phone for business use.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
I wish the s pen was Bluetooth like the s23 Ultra.
on April 13, 2026
Posted by: Racerdude98
[This review was collected as part of a promotion.] If I could get a new trade in for my phone I would be much more satisfied.
Value
3
Response from Samsung USBy R&R Team, April 15, 2026
Hi there Racerdude98, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how disappointing it is when features of your device have been changed and do not align to your expectations. We have provided a link to an article to help you with the redesigned S Pen features of your device. We have also provided a link to the complete manual for your device for additional features available on your device like hand gestures and voice commands you can use. We have lastly, provided a link to the Samsung Support Team to assist you any time you have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US