Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(23,148 Reviews)
Rating breakdown 23,148 reviews
5 Stars
19,850
4 Stars
2,543
3 Stars
449
2 Stars
138
1 Star
168
86%of customers recommend this product.
(
1,127 out of
1,309)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
5
Best phone I ever had currently
on April 13, 2026
Posted by: MadManMark
[This review was collected as part of a promotion.] I bought it because I am able to take pictures of the moon like I never did with prior phones before. Those pictures looked like a flashlight was pointing at it. The equalizer is decent with Dolby sound as well. Good sound quality and long battery life. I am very satisfied with the phone. I like the pen it comes with. I never had a phone with this prior to the phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone,very fast and easy!
on April 13, 2026
Posted by: Red1985
[This review was collected as part of a promotion.] The best about this phone that it very easy to operate, at most time in the past I usually get confused with phone but now since I've had the samsung s25 ultra the whole helpful Al and Samsung search has been very helpful to allow to me understand what needed to be done.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great size for streaming movies.
on April 13, 2026
Posted by: GraceCovers
[This review was collected as part of a promotion.] I use my de ice for streaming movies while waiting during appts, as well as streaming for recipesand crocheting.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great product!
on April 13, 2026
Posted by: Bzntn0
[This review was collected as part of a promotion.] I've been a Samsung S user for quite some time now and never regret of upgrading the phone. The camera on this phone is amazing and the fact that it has the S pen is a game changer. As an architect, the S pen is super useful for me for quick sketches or quick plans reviews on site.
I'd definitely recommend this phone.
I'd definitely recommend this phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The camera is phenomenal
on April 13, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] Galaxy AI has helped with alot with finding put awnsers to questions I've needed to figure out
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
great phone
on April 13, 2026
Posted by: bnbsmom
[This review was collected as part of a promotion.] Upgraded to the galaxy s25 ultra when my 6 year old galaxy started to have issues and have not had any issues. My kids love the built in pen for drawing games and I love that it is fast and responsive.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has excellent memory and RAM capabili
on April 13, 2026
Posted by: AlRop1985
[This review was collected as part of a promotion.] Although I'm still learning how to use Galaxy AI, the artificial intelligence appears to be solid. The results to questions that I ask get answered quickly and decisively. However, the Samsung Galaxy 25 Ultra is so much better than my previous standard phone and all areas that matter. I have more memory, more RAM, more cache, and stronger and faster processing speeds when using the apps that I need and desire.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good phone over all...
on April 13, 2026
Posted by: Lovemysamsung
[This review was collected as part of a promotion.] One of the main things I really dont like is the Spen. Since getting this phone it doesn't seem to write like it use to. I feel like I have push it down hard on the screen. I been only a Samsung Galaxy user for years.
Value
3
Response from Samsung USBy R&R Team, April 14, 2026
Hello Lovemysamsung, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how disappointing it can be when your device is not meeting your expectations. We have provided a link to an article to help you with the S Pen usage of your device, and troubleshoot the recognition of the S Pen by your device. We have also provided a link to the Samsung Support Team to assist you further if you continue to experience this matter with your device, or you have questions during your usage. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
S Pen is not recognized by Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001457/#:~:text=%5BSolution%5D%20Galaxy%20Note%20S%20Pen%20not%20Recognized%201,and%20may%20help%20the%20S%20Pen...%20See%20More.
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
S Pen is not recognized by Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001457/#:~:text=%5BSolution%5D%20Galaxy%20Note%20S%20Pen%20not%20Recognized%201,and%20may%20help%20the%20S%20Pen...%20See%20More.
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US