Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(22,201 Reviews)
Rating breakdown 22,201 reviews
5 Stars
19,046
4 Stars
2,423
3 Stars
432
2 Stars
135
1 Star
165
86%of customers recommend this product.
(
1,125 out of
1,306)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
1
The decline of Samsung
on April 4, 2026
Posted by: Annie
I’m giving the Samsung Galaxy S25 Ultra one star specifically because of the camera behavior, which is fundamentally broken for anyone who knows how to take a photo.
When I tap to focus on a subject, the phone does not consistently respect that input. It will often switch lenses or refocus at the moment the photo is taken, resulting in a completely different image than the one I composed. This leads to blurry or misfocused photos, even when I’ve clearly selected my subject.
This is not user error, it’s the software overriding deliberate input. A camera should treat focus selection as a command, not a suggestion. I'm sure somebody's patent themselves on the back for this but you shouldn't. It is user hostile.
The aggressive auto lens switching and focus “optimization” actively interfere with both casual and intentional photography. Even point-and-shoot users are affected, because the device can change focus mid-capture.
The only reliable workaround is to use Pro mode or manually lock focus, which defeats the purpose of having an advanced automatic camera system.
This is a design flaw, not a feature. Until Samsung allows users to fully disable automatic lens switching and forces the camera to respect focus lock, the camera experience is inconsistent and frustrating. A flagship device should not require manual override just to take a basic, in-focus photo.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone!
on April 4, 2026
Posted by: Christie
[This review was collected as part of a promotion.] Love the features on this phone. It runs flawless, the camera is amazing. You can zoom in and see detail on everything and its in focus. I love the galaxy AI feature especially with my photos. My grandma passed this yr and my daughter was devastated, with the AI I was able to create a unique picture with her and her tiny grandma lol. Call quality is perfect. The Hotspot is great, I can still use my phone while the kids watch a movie!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I will never use anything but a Samsung Galaxy.
on April 4, 2026
Posted by: Syn222
[This review was collected as part of a promotion.] I use my Samsung for everything. Galaxy AI helps me when I forget something or need to know more. I pay bills, take photos, videos, call my friends and family. Its just endless. I will never use another device. I have stayed true to Samsung Galaxy for years and also bought them for my two daughters. The pen is amazing for drawing. Linking the calendar with family so we never forget important dates. Some of the best pictures I've ever taken have been on my phone. I can handle everyday things, record phone calls if needed , ask questions and find things I need. The memory is a great amount especially having Ultra. The security is top tier. Helping me store my passwords and log in with biometrics is so helpful. I honestly can say this is a big part of every day life. Even helping me with great apps and gps. This phone never runs slow and it charges quickly. Im proud to be a Samsung Galaxy family.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung S25 Ultra Plus
on April 4, 2026
Posted by: Galaxyphonefan
[This review was collected as part of a promotion.] I have bought many Galaxy phones and have continually been amazed by how easy they are to operate. One of the main pluses have to be the exceptional camera each version includes. When I learned of the Galaxy S25 Ultra plus I was very intrigued. It has five lenses so it, and the added features sold me on upgrading from my S21. I am so taken with this gem of a phone. The ease of operation is astounding. The best decision I ever made. The camera takes professional quality pictures and surprise, Videos that are breathtaking. Thank you Samsung. The Galaxy series is in a league of it's own. Bravo.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung with Galaxy AI Unmatched
on April 4, 2026
Posted by: NurseDaddy
[This review was collected as part of a promotion.] The Samsung S25 Ultra with Galaxy AI is simply amazing! Love my phone. Used to use the other company's phones but switched about 10 years ago because there is no comparison. The Samsung phones have always been better with performance and features. The addition of Galaxy AI has made it just thay much better!
This is the future! Get on board now! Getting ready to upgrade to the S26 ultra myself. If you want high quality features and performance l, Samsung is the only way to go.
This is the future! Get on board now! Getting ready to upgrade to the S26 ultra myself. If you want high quality features and performance l, Samsung is the only way to go.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I'm enjoying this phone.
on April 4, 2026
Posted by: Lonestarvolksguy
[This review was collected as part of a promotion.] I'm still learning this phone, but it seems very user friendly.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung delight
on April 5, 2026
Posted by: Cryjreyn
[This review was collected as part of a promotion.] I use my galaxy for browsing, shopping, emails, and taking great quality pictures. The camera is the best feature imo.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Exceptional Phone!
on April 5, 2026
Posted by: SamsungBabe
[This review was collected as part of a promotion.] Samsung phones have consistently been my preferred choice among Android devices and other products available in the market. Their cameras offer exceptional clarity, and their phone processing units are considered to be among the best, never failing on quality and performance. While I may not be a tech enthusiast, I have genuinely appreciated all the Samsung phones I have owned, both in the past and currently. Thanks!
Value
5
Written by a customer while visiting Samsung US