Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(22,184 Reviews)
Rating breakdown 22,184 reviews
5 Stars
19,029
4 Stars
2,423
3 Stars
432
2 Stars
135
1 Star
165
86%of customers recommend this product.
(
1,125 out of
1,306)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
5
Great Phone
on April 4, 2026
Posted by: Clb1024
[This review was collected as part of a promotion.] Not big on the Galaxy AII feature however it does come in handy from time to time as having Parkinsons makes editing photos tuff. With Galaxy AI that becomes much easier
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
AI creativity usage
on April 4, 2026
Posted by: Pandaching1
[This review was collected as part of a promotion.] The Galaxy AI is an awesome tool. I mostly use it to create basic text images for work. I also use it to help me create spreadsheets or cute worksheets for my kids.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on April 4, 2026
Posted by: UltraFan
[This review was collected as part of a promotion.] I have been so happy with my S25 Ultra I do not want to give it up! There have been some amazing offers sent my way for the S26 Ultra it is difficult to pass up and I know the trade in value is only going to go down from now. The thing is I have fallen in love with this S25 and of course Galaxy AI, the features, use ability, & the ease of use are well above any phone Samsung has released in the last few years in my opinion.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My favorite phone!
on April 4, 2026
Posted by: BeachyGirl
[This review was collected as part of a promotion.] Best phone I have ever owned! I use my phone for everything. The camera and editing features are awesome. I always get rave reviews of the photos I take with this phone. It is amazing how I can bank, shop, create photos, listen to music, watch entertainment, and of course... keep in close contact through text, video, and phone.
Galaxy AI is really fun to play with!
Galaxy AI is really fun to play with!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This is my favorite so far of all my samsung phone
on April 4, 2026
Posted by: Samsungfanatic
[This review was collected as part of a promotion.] Since the day I have received this phone it has replaced my dslr camera. It takes such good pictures and video that I cant bring myself to pick up my dslr camera anymore and lug it and its accessories around when I have a phone that takes pictures just as good and can fit in my pocket. Plus the extra AI features take my pictures to the next level. Its time to upgrade to the newer phone and im so excited to see what new features samsung has in store for me.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
The decline of Samsung
on April 4, 2026
Posted by: Annie
I’m giving the Samsung Galaxy S25 Ultra one star specifically because of the camera behavior, which is fundamentally broken for anyone who knows how to take a photo.
When I tap to focus on a subject, the phone does not consistently respect that input. It will often switch lenses or refocus at the moment the photo is taken, resulting in a completely different image than the one I composed. This leads to blurry or misfocused photos, even when I’ve clearly selected my subject.
This is not user error, it’s the software overriding deliberate input. A camera should treat focus selection as a command, not a suggestion. I'm sure somebody's patent themselves on the back for this but you shouldn't. It is user hostile.
The aggressive auto lens switching and focus “optimization” actively interfere with both casual and intentional photography. Even point-and-shoot users are affected, because the device can change focus mid-capture.
The only reliable workaround is to use Pro mode or manually lock focus, which defeats the purpose of having an advanced automatic camera system.
This is a design flaw, not a feature. Until Samsung allows users to fully disable automatic lens switching and forces the camera to respect focus lock, the camera experience is inconsistent and frustrating. A flagship device should not require manual override just to take a basic, in-focus photo.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone!
on April 4, 2026
Posted by: Christie
[This review was collected as part of a promotion.] Love the features on this phone. It runs flawless, the camera is amazing. You can zoom in and see detail on everything and its in focus. I love the galaxy AI feature especially with my photos. My grandma passed this yr and my daughter was devastated, with the AI I was able to create a unique picture with her and her tiny grandma lol. Call quality is perfect. The Hotspot is great, I can still use my phone while the kids watch a movie!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I will never use anything but a Samsung Galaxy.
on April 4, 2026
Posted by: Syn222
[This review was collected as part of a promotion.] I use my Samsung for everything. Galaxy AI helps me when I forget something or need to know more. I pay bills, take photos, videos, call my friends and family. Its just endless. I will never use another device. I have stayed true to Samsung Galaxy for years and also bought them for my two daughters. The pen is amazing for drawing. Linking the calendar with family so we never forget important dates. Some of the best pictures I've ever taken have been on my phone. I can handle everyday things, record phone calls if needed , ask questions and find things I need. The memory is a great amount especially having Ultra. The security is top tier. Helping me store my passwords and log in with biometrics is so helpful. I honestly can say this is a big part of every day life. Even helping me with great apps and gps. This phone never runs slow and it charges quickly. Im proud to be a Samsung Galaxy family.
Value
5
Written by a customer while visiting Samsung US