Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(21,091 Reviews)
Open Ratings Snapshot
Rating breakdown 21,091 reviews
5 Stars
18,098
4 Stars
2,296
3 Stars
408
2 Stars
129
1 Star
160
86%of customers recommend this product. 
(
1,119 out of 1,298
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
5 out of 5
5
The Best Samsung Phone To Date
on March 23, 2026
Posted by: Samuel
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is easily one of the most impressive phones I’ve ever used. From the moment you pick it up, it feels premium, powerful, and incredibly well thought out. Samsung really nailed the balance between cutting-edge technology and everyday usability.
What truly sets this phone apart is its AI capabilities. Everything just feels smarter. The AI-powered photo and video features are on another level — it enhances images automatically, cleans up backgrounds, and even suggests edits that actually make sense. The real-time translation and voice features are surprisingly accurate and useful in real-world situations, not just gimmicks. Even simple things like text suggestions, scheduling, and search feel faster and more intuitive because of how well the AI is integrated.
I use this phone for everything from school work to gaming to watching content, and it handles all of it effortlessly. For school, it’s incredibly useful for taking notes, organizing tasks, and quickly pulling up information. The AI tools make researching and writing smoother and more efficient. For gaming, the performance is top-tier — everything runs smoothly with no lag, and the display makes games look amazing. When it comes to watching videos, the screen quality really stands out. It’s bright, sharp, and immersive, making it perfect for movies, YouTube, or anything else.
Performance-wise, the phone is lightning fast. Apps open instantly, multitasking is seamless, and nothing feels like it
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Product Is in a league of its own
on March 23, 2026
Posted by: LegendaryBoss
[This review was collected as part of a promotion.] I use my S25 Ultra to play games , watch YouTube and use it for note taking.
In my opinion best use of your money is going towards the storage of your phone
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome processing power and data
on March 23, 2026
Posted by: Cali805
[This review was collected as part of a promotion.] The last phone I had was a Samsung Galaxy S22 plus and it's on a whole different level of performance and capabilities and everything overall it's super awesome. From the storage size, to surfing the web, and also even better photos.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Nice phone
on March 24, 2026
Posted by: Uriel34
[This review was collected as part of a promotion.] I use my phoen to paly game and watch YouTube and the Galaxy S25 Ultra is a beast! 🚀 With its top-tier camera, massive display, and powerful performance, it's a powerhouse in your pocket. The S Pen stylus adds a new level of productivity and creativity. Plus, the sleek design and premium build quality make it a stunner. If you're looking for a phone that can keep up with your lifestyle, the S25 Ultra is a fantastic choice 💯.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Love phone but want the curve edge
on March 24, 2026
Posted by: MikeDubU
[This review was collected as part of a promotion.] The phone is great. Graphics and sound are amazing. Games play like your in them. The size is perfect. I just wish they would have kept the curve edge. And sd slot. But that's how you price them. More gig higher the price.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Worth upgrading.
on September 9, 2025
Posted by: Chris
from Maine
Expertise:Expert
Verified Purchase:Yes
Great camera and fast startup. AI works quickly and accurately.
One UI 8 has some really great customization features especially paired with the Good Lock app.
The curved corners are just "ok". I prefer a square phone. I think this will be my last S series if the phone gets anymore rounder.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
3 out of 5
3
Value
5 out of 5
5
Response from Samsung USBy R&R Team, September 9, 2025
Hi there Chris, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We love hearing that you found the inital setup to be so smooth and easy, and that you are so pleased with the usage of Galaxy AI. We have provided a link to the Samsung Support Team of offer assistance if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Wonderful phone
on February 10, 2026
Posted by: Gbarnes
from Nashville TN
Expertise:Expert
Verified Purchase:Yes
I love this phone! It works great and I love the stylus
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 10, 2026
Hi there Gbarnes, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how much you love this new phone, and that you are loving the usage of the accessories like the S Pen as well. We have provided links to resources to help you discover all of the amazing features available on your device, align the settings to your preferences, and answer any questions along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Battery life is horrible
on February 17, 2026
Posted by: Jimbo
from N.j
Expertise:Intermediate
Verified Purchase:Yes
The battery only lasts about 8 hours before it's down to 10%, my s24 you stole from me would last all
Performance
5 out of 5
5
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy R&R Team, February 17, 2026
Hi there Jimbo, we appreciate you sharing your feedback on your Samsung Galaxy S25 Ultra. We know how important the lasting battery life of your device is to you every day, and the intelligent battery life of your device is designed to adjust to your consumption after a short period of usage, and maximize automatically. If this is not your experience, we have provided links to troubleshooting guides to help you maximize the battery life of your device. We have also shared a link to the Samsung Support Team to assist you further if this experience continues with your device. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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